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Motorpoint Arena - Arena Floor (Level 1)

Bolero Square, The Lace Market, Nottingham, Nottinghamshire, NG1 1LA

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Access Guide

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Arena Information

  • Arena Information View
    • Advanced bookings are available.
    • Concessions are available.
    • Assistance dogs are welcomed at the arena, but please be aware that noise levels can be high during some events.
      If visitors require an assistance dog then please call the designated booking line to arrange seating requirements.
    • The arena has designated seating areas available.
    • Please note that seating plans may vary dependant on events/performances.
    • Some shows/performances use special effects and strobe lighting, please contact the venue for more information.
  • Facilities for Hearing Impaired Patrons View
    • There are assistive listening devices available.
    • The assistive listening devices are obtained from the box office.
    • There is an infra-red hearing assistance system located throughout the arena.
    • The assistive listening devices can be hired, free of charge.
    • Captioned performances may be available from the event/performance organisers/promoters.
    • {Dropdown.
    • The Motorpoint Arena can provide a BSL performance interpreter. For more information about the service please contact the venue.
      Visitors using the BSL performance interpretation service are directed to Block 9, Rows A to C.
  • Facilities for Visually Impaired Patrons View
    • Audio described performances may be available from the event/performance organisers/promoters.
  • Autism Friendly/Relaxed Performances View
    • Relaxed performances may be available from the event/performance organisers/promoters.
  • Getting Help and Assistance View
    • There is a member of staff available for help and assistance.
    • There is not a member of staff trained in British Sign Language.
    • The alternative formats documents can be provided in include; Braille on request and large print on request.
    • There is an assistance dog toilet or toileting area at the venue/nearby.
    • The assistance dog toilet or toileting area is located next to a staff loading bay or in a nearby parking.
    • Water bowls for assistance dogs are available.
    • There are mobility aids available.
    • To obtain mobility aids please contact a member of staff.
    • Sensory Tours
      For customers that need to familiarise themselves with the venue for the event, there are sensory tours available.
      Please contact the venue for more information.
      PEEP
      The venue operates a Personal Emergency Evacuation Plan registration system. For customers who may require one please contact the venue for more information.

Contact Details

Public Parking (Dean Street (Blue Badge Parking) and Lower Parliament Street (Drop Off Point))

  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on on Dean Street.
    • The name of the car park is Dean Street.
  • Drop-off Point(s) View
    • There is a/are clearly marked drop-off point(s).
    • The drop-off points(s) is/are located in the taxi rank on Lower Parliament Street.
    • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
    • There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.

Getting Here

  • By Road View
    • The Motorpoint Arena and National Ice Centre is less than 30 minutes from the A52 and located in the heart of Nottingham City centre, making it easily accessible by car.
      Brown tourist signs are visible on all major routes into the city to guide you to the venue.
    • The Motorpoint Arena and National Ice Centre car park is located off City Link.
      Parking can be booked in advance.
      The car park is approximately a 10 minute walk from the Arena and Ice Centre.
      There are no designated blue badge parking bays within the car park.
      A public blue badge holder car park is located next to the Arena on Dean Street.
      This area is operated by Nottingham City Council on a first come first serve basis and can’t be booked in advance.
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • Long-distance and local bus services operate into Nottingham's 2 main bus stations;
      Broadmarsh and Victoria, which are a 10 minute walk from the Arena.
  • By Train View
    • The nearest Railway Station is Nottingham.
    • Nottingham train station is a 10 minute walk from the Arena, or a very short taxi ride
      East Midlands Trains operate regular trains to and from Nottingham.
  • By Tram View
    • The nearest tram stop is Lace Market Stop.
    • The nearest tram stop to the Arena is the Lace Market stop on Fletcher Gate, which is just a 3 minute walk from the venue – making it a convenient and green way to get to the city centre.

Parking (Motorpoint Arena Car Park)

  • Parking View
    • The venue does have its own parking facilities.
    • The car park is located off City Link.
    • The car park type is open air/surface.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 210cm (6ft 11in).
    • The car park does not have a barrier control system.
    • The barrier controls/touchscreen cannot be reached from the car.
    • The car park surface is loose chippings.
    • There is not a/are not Blue Badge parking bay(s) available.
    • Clearly marked/signposted parent and child parking bays are not available.
    • Event parking is from 5pm on the day of the event until midnight. Parking for events will cost £10. Parking for Panthers matches is from 5pm on the day of the event for evening games and 2pm for afternoon games, if customers have pre-booked via the Motorpoint Arena Nottingham website. Parking for Panthers matches will cost £4. Parking for events and Panthers matches can be pre-booked below up until 23:59 the day before the event. On non event days/Panthers matches the car park is a public car park operated by Nottingham City Council. There are parking charges for the car park. Blue badge holders receive 3 hours free parking.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The surface on the approach to the entrance is tarmac and loose chippings.
  • Comments View
    • Event stewards will also be on hand to direct you to the Arena via the safest route.

Approach (Lower Parliament Street)

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • There is step free access on the approach.

Outside Access (Lower Parliament Street - Arena Floor Entrance)

  • Entrance View
    • This information is for the entrance located on Lower Parliament Street.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 180cm.
    • There is a member of staff available for assistance at this entrance.
  • Comments View
    • During events there are stewards located at this entrance, and a security and baggage checking area created.

Internal Concourse (Arena Floor - Level 1)

  • Concourse View
    • There are designated spaces for wheelchair users.
    • The designated seating areas are located on the arena floor, the exact location varies depending on the event taking place.
    • There is no specific seating area for ambulant supporters so please contact the venue for more info.
    • The concourse area is used to access the arena floor.
    • There is step-free access throughout the concourse area(s).
    • The flooring in the concourse area(s) is vinyl/laminate.
    • There is flooring in aisles with a shiny finish which could cause issues with glare or be perceived as slippery.
    • Clear directional signage is provided in the concourse area(s).
    • The colour contrast between the walls and floor in the concourse area(s) is good.
    • Lighting levels in the concourse area(s) are good.
    • There are food and drink counters situated along the concourse area(s).
    • There is not a seating area on the concourse.
  • Concourse Facilities View
    • There is an/are accessible toilet(s) available within this concourse area.
    • Clear directional signage is provided for the accessible toilets.
    • There are standard toilets available within this concourse area.
    • There are not ambulant cubicles available in the standard toilets.
  • Access to Arena Seating View
    • There is step-free access from the concourse to the seating.

Food and Drink (Arena Floor - Level 1)

  • The following information describes the food and drink counter located on the Level 1 Concourse.
  • The food and drink counters are clearly signed.
  • There is step-free access to the food and drink counters.
  • The following food and drink counters are at a low height (76cm - 86cm); Bar 8.
  • There is not a hearing assistance system at the food and drink counters.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is a member of staff available to provide assistance with ordering food and drink.
  • A member of staff can assist in taking food and drink to the designated seating area(s).
  • During some performances and events there are temporary bars and food counters available.

Designated Seating Area(s)

  • During events where spectators can use the arena floor, there are areas reserved for wheelchair users.

Accessible Toilet(s) (Arena Floor - Corridor)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the left just before going onto the Arena Floor from the concourse.
    • This accessible toilet is approximately 9m (9yd 2ft) from the Arena Floor.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 160cm x 200cm (5ft 3in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 160cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 104cm (3ft 5in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Accessible Toilet(s) (Arena Floor - Rear)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located at the rear of the Arena Floor.
    • This accessible toilet is approximately 10m (10yd 2ft) from the Arena Floor.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 76cm (2ft 6in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 154cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 75cm (2ft 6in).
  • Comments View
    • There are 3 similar accessible toilets at the rear of the Arena Floor, without baby changing.
    • There are 2 with lateral transfer space on the left.
    • There is 1 with the lateral transfer space on the right.

Changing Places Information

  • The Changing Places is Located on Level 3 of the venue and accessible via the main foyer lifts. The Changing Places facility includes the following facilities:
  • A mobile height adjustable changing bench
  • A ceiling track hoist system to lift people between wheelchairs and the toilet/changing bench
  • Enough space to ensure the bench and toilet can be approached from either side.
  • For Health and Safety reasons, slings are not provided. Customers are asked to bring their own which should be compatible with the loop system.
  • This facility is located on Level 3 and is available from 9.00am to 11.00pm. During the hours of 9.00am to 7.00pm please contact Box Office located on Level 2 before using this facility. During the hours of 9.00pm to 11.00pm please contact the nearest member of staff before using this facility. A RADAR key is available upon request.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located opposite the Motorpoint Box Office.
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • There are manual heavy double doors to enter and exit the stairwell, located on level 1.
    • The floors which are accessible by stairs are Level 1 (National Ice Centre), Level 2 (Motorpoint Arena Concourse, Motorpoint Box Office, Encore Bar & Grill, National Ice Centre Box Office and Ice Locker Shop), Level 3 (Bolero Suite, Syndicate Rooms 1,2&3, Dance Studio and Changing Places) and Level 4 (Platinum Suite, VIP Bar & Executive Boxes).
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Lift

  • There is a lift for public use.
  • The lift is located opposite the Motorpoint Box Office.
  • The lift is clearly visible from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Level 1 (National Ice Centre), Level 2 (Motorpoint Arena Concourse, Motorpoint Box Office, Encore Bar & Grill, National Ice Centre Box Office and Ice Locker Shop), Level 3 (Bolero Suite, Syndicate Rooms 1,2&3, Dance Studio and Changing Places) and Level 4 (Platinum Suite, VIP Bar & Executive Boxes).
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 110cm x 120cm (3ft 7in x 3ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.