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Copthorne Hotel

The Close, Quayside, Newcastle upon Tyne, NE1 3RT

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Access Guide

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Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in Newcastle upon Tyne.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Newcastle.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park type is multi storey.
    • There is/are 3 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 400cm x 350cm (13ft 1in x 11ft 6in).
    • The nearest Blue Badge bay is 15m (16yd 1ft) from the main accessible entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is concrete.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 208cm (6ft 10in).
  • Comments View
    • The details here are for the designated bays on the first floor of the hotel multi-storey car park.
    • There is also a designated bay outside the main entrance, for people who would rather not use the multi-storey car park.
    • The dimensions of this bay are 200 cm x 410 cm, and it is 15 metres from the hotel main entrance.

Lift (Car Park)

  • There is a lift for public use.
  • The lift is located to the right as you enter the hotel.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G - 3.
  • The lift is 6m (19ft 8in) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 108cm x 140cm (3ft 7in x 4ft 7in).
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is low.

Outside Access

  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 220cm (7ft 3in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 230cm (7ft 7in) wide.

Level Change (Outside Access)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Outside Access (The Quay 7 Bar)

  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are single width.
  • The door opening is 103cm (3ft 5in) wide.

Level Change (The Quayside - The Quay 7 Bar)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading up to the entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • The width of the ramp/slope is 94cm (3ft 1in).
  • There is a/are step(s) to access this area/service.
  • There is/are 2 step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • The automatic door slides open.
    • The ramp overcomes the steps.

Reception (Hotel)

  • The reception desk is 8m (26ft 3in) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • This venue does play background music.
  • Lighting levels are bright.
  • Comments View
    • There is a raised area at the rear of the foyer, accessed by 3 medium steps with handrails on both sides.
    • There is a portable ramp available, 100 cm wide, to overcome these steps.
    • Background music is played in the foyer and the bar.
    • There are hearing loops fitted in the function rooms.

Restaurant Bar Internal (The Quay 7 Bar)

  • The following information is for the bar.
  • Once inside, there is level access to the service.
  • Full table service is not available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • The distance between the floor and the lowest table is 69cm (2ft 3in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is main meals and snacks.
  • Comments View
    • The nearest table is 30 metres (32.8 yards) from the hotel entrance.

Restaurant Bar Internal (The Quay 7 Restaurant)

  • The following information is for the restaurant.
  • Once inside, there is level access to the service.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • The distance between the floor and the lowest table is 69cm (2ft 3in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is main meals.
  • Comments View
    • The nearest table is 60 metres (65.6 yards) from the entrance.
    • There is a seating area, accessed via 3 deep steps.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G - 5.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting levels are bright.
  • Comments View
    • The stairs detailed here are for the hotel multi-storey car park.

Lift (Hotel)

  • There is a lift for public use.
  • The lift is located in the foyer opposite the reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G - 5.
  • The lift is 18m (20yd) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 190cm x 135cm (6ft 3in x 4ft 5in).
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Room

  • General Information View
    • There are 156 rooms in total.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 1 room(s) which has / have accessible ensuite facilities.
  • Accessible Room View
    • The height of the bed is 58cm (1ft 11in).
    • The measurement between the bed base and floor is 14cm (0ft 6in).
  • Accessible Ensuite View
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible ensuite are 210cm x 196cm (6ft 11in x 6ft 5in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • Wall mounted grab rails are available.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • The toilet seat is 49cm (1ft 7in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The height of the sink is 72cm (2ft 4in).
    • The tap type is lever.
    • There is not a functional emergency alarm in the ensuite.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is a bath.
    • The height of the side of the bath from floor level is 48cm (1ft 7in).
    • The tap type is twist/turn.
    • There is a shower over the bath.
    • The shower control type is twist/turn.
  • Signage, colour contrast and lighting in accessible rooms View
    • The colour contrast between the walls and floor is good.
  • Ground Floor Standard Rooms View
    • There are not standard rooms on the ground floor.
  • Comments View
    • The adapted rooms are located on the first floor.
    • There is a swimming pool.
    • There is a fitness suite.
    • .

Accessible Toilet (Hotel)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • This accessible toilet is approximately 25m (27yd 1ft) from the accessible entrance.
    • This accessible toilet is located in the corridor leading to Quay 7 Bar.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 135cm x 195cm (4ft 5in x 6ft 5in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 67cm (2ft 2in).
    • The tap type is lever.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 52cm (1ft 8in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 105cm (3ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • Wall mounted and drop down rails are available.
    • There are baby changing facilities in the accessible toilet.

Standard Toilet(s) (Hotel)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located at the far end of Quay 7 Bar.
    • The female toilet(s) is/are approximately 40m (43yd 2ft) from the accessible entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located at the far end of Quay 7 Bar.
    • The male toilet(s) is/are approximately 38m (41yd 1ft) from the accessible entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels are bright.

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located immediately outside.
  • A member of staff trained in BSL skills is not normally on duty.