You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 20:00.
• Tuesday 09:00 - 20:00.
• Wednesday 09:00 - 20:00.
• Thursday 09:00 - 20:00.
• Friday 09:00 - 20:00.
• Saturday 09:00 - 19:00.
• Sunday 10:30 - 17:00.

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• Comments View
  • Browsing only until 11.00 on Sundays.
  • Opening times are seasonal, please contact the store for more details on (0191) 232 5100.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town or city.
• This venue is situated in Newcastle upon Tyne.
• The venue is not situated on a road which has a steep gradient.
• The nearest mainline station is Newcastle Central.

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• Comments View
  • The nearest Metro Station is Monument.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Eldon Square Car Park.
  • The car park is located off Percy Street.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Blackett Street). Skip to the next section.

Outside Access (Blackett Street)

• There is level access into the venue.
• The main doors open automatically (towards you).
• The doors are single width.
• The door opening is 78cm (2ft 7in) wide.

You are on Outside Access (Northumberland Street - South). Skip to the next section.

Outside Access (Northumberland Street - South)

• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are heavy.
• The door opening is 175cm (5ft 9in) wide.

You are on Level Change (Northumberland Street - South). Skip to the next section.

Level Change (Northumberland Street - South)

• There is not a ramp or slope to access this service.
• There are steps to access this area / service.
• There is / are 4 step(s) to the area / service.
• Lighting levels at the steps are bright.
• The step(s) is/are clearly marked.
• The steps are deep.
• The steps do have handrails.
• The handrails are on both sides.

You are on Outside Access (Northumberland Street - North). Skip to the next section.

Outside Access (Northumberland Street - North)

• There is level access into the venue.
• The main doors open both ways.
• The doors are double width.
• The doors are heavy.
• The door opening is 150cm (4ft 11in) wide.

You are on Outside Access (Eldon Square). Skip to the next section.

Outside Access (Eldon Square)

• There is not level access into the venue.
• The main doors open (no doors).

You are on Level Change (Eldon Square). Skip to the next section.

Level Change (Eldon Square)

• There is a ramp or slope to access this service.
• There are steps to access this area / service.
• There is / are 4 step(s) to the area / service.
• Lighting levels at the steps are bright.
• The step(s) is/are clearly marked.
• The steps are deep.
• The steps do have handrails.
• The handrails are on both sides.

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• Comments View
  • The ramp overcomes the steps.

You are on Outside Access (Monument Mall). Skip to the next section.

Outside Access (Monument Mall)

• There is not level access into the venue.
• The main doors open (no doors).

You are on Level Change (Monument Mall). Skip to the next section.

Level Change (Monument Mall)

• There is a ramp or slope to access this service.
• There are steps to access this area / service.
• There is / are 5 step(s) to the area / service.
• Lighting levels at the steps are bright.
• The step(s) is/are clearly marked.
• The steps are deep.
• The steps do have handrails.
• The handrails are on the left going up.

You are on Reception (Customer Accounts). Skip to the next section.

Reception (Customer Accounts)

• There is level access to reception from the entrance.
• The reception desk is low height.
• Lighting levels are bright.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does play background music.
• Lighting levels are bright.

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• Comments View
  • There is a moderate ramp and steps within the Menswear section.

You are on Eating and Drinking (Tivoli). Skip to the next section.

Eating and Drinking (Tivoli)

• Full table service is available.
• Some chairs are permanently fixed.
• The distance between the floor and the lowest table is 71cm (2ft 4in).
• There is ample room for a wheelchair user to manoeuvre.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals.

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• Comments View
  • The nearest table is 2m (6.6 feet) from the restaurant entrance.
  • Tivoli is located on the first floor.

You are on Eating and Drinking (The Patio). Skip to the next section.

Eating and Drinking (The Patio)

• Full table service is not available.
• Some chairs are permanently fixed.
• The distance between the floor and the lowest table is 71cm (2ft 4in).
• There is ample room for a wheelchair user to manoeuvre.
• Menus are not available in Braille.
• Menus are not available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • The nearest table is 2 metres (6.6 feet) from the restaurant entrance.
  • The Patio Restaurant is located on the lower ground floor.

You are on Eating and Drinking (Majorca). Skip to the next section.

Eating and Drinking (Majorca)

• Full table service is not available.
• Some chairs are permanently fixed.
• The distance between the floor and the lowest table is 71cm (2ft 4in).
• There is ample room for a wheelchair user to manoeuvre.
• Menus are not available in Braille.
• Menus are not available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals.

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• Comments View
  • The nearest table is 1m (3.3 feet) from the restaurant entrance.
  • The Majorca restaurant is located on the first floor.

You are on Eating and Drinking (Johann's Coffee Shop). Skip to the next section.

Eating and Drinking (Johann's Coffee Shop)

• Full table service is available.
• Some chairs are permanently fixed.
• The distance between the floor and the lowest table is 71cm (2ft 4in).
• There is ample room for a wheelchair user to manoeuvre.
• Menus are not available in Braille.
• Menus are not available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is light snacks.

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• Comments View
  • The nearest table is 1 metre (3.3 feet) from the Coffee Shop entrance.
  • Johanns Coffee Shop is located on the first floor.

You are on Eating and Drinking (Cafe 21). Skip to the next section.

Eating and Drinking (Cafe 21)

• Full table service is available.
• Some chairs are permanently fixed.
• The distance between the floor and the lowest table is 71cm (2ft 4in).
• There is ample room for a wheelchair user to manoeuvre.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals.

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• Comments View
  • The nearest table is 1 metre (3.3 feet) from the restaurant entrance.
  • Cafe 21 is located on the first floor.

You are on Eating and Drinking (Terrace). Skip to the next section.

Eating and Drinking (Terrace)

• Full table service is not available.
• Some chairs are permanently fixed.
• The distance between the floor and the lowest table is 71cm (2ft 4in).
• There is ample room for a wheelchair user to manoeuvre.
• Menus are not available in Braille.
• Menus are not available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals.

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• Comments View
  • The nearest table is 2 metres (6.6 feet) from the restaurant entrance.
  • There is a raised dining area within the Terrace Restaurant.
  • The Terrace Restaurant is located on the third floor.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are LG - G - 1 - 2 - 3.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is not a landing.
  • The lighting level is bright.

You are on Lift (International Set of Restaurants). Skip to the next section.

Lift (International Set of Restaurants)

• There is a lift for public use.
• The lift is located adjacent to the restaurants.
• The lift is a platform lift.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 142cm x 95cm (4ft 8in x 3ft 1in).

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• Comments View
  • This lift is to overcome the steps and allow access to the set of restaurants.
  • The International Set of restaurants comprises of the following: Johann's Coffee Shop, Majorca and Tivoli.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located on either side of the store.
• The lift is a standard lift.
• The lift is 7m (22ft 12in) from accessible entrance.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 174cm x 190cm (5ft 9in x 6ft 3in).
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

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• Comments View
  • There are 7 lifts in total.
  • 6 of the lifts serve all floors, LG-G-1-2-3.
  • The other lift only serves G-3.
  • The 6 main lifts are located on either side of the store and are in banks of three.
  • The details are the same for all of the standard lifts.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • The accessible toilet is 25m (27yd) from the accessible entrance.
  • The accessible toilet is located adjacent to Cafe 21.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff within the restaurant.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The dimensions of the accessible toilet are 226cm x 150cm (7ft 5in x 4ft 11in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 86cm (2ft 10in).
  • The tap type is lever.
  • There is a functional emergency alarm available.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There are mirrors in the accessible toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the walls and floor is good.
  • Lighting levels are bright.
• Comments View
  • Wall mounted and drop down rails are available.
  • There are additional adapted and standard toilets located on the lower ground floor adjacent to the International Set of Restaurants.
  • There are also additional adapted and standard toilets and baby changing located on the lower ground floor adjacent to the Patio Restaurant.
  • All of the toilets require the use of a RADAR key which are available from members of staff within the restaurants.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located adjacent to Cafe 21.
  • The female toilets are 25m (27yd) from the accessible entrance.
  • Inside the venue, there is level access to the female toilet.
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilets are located adjacent to Cafe 21.
  • The male toilets are 25m (27yd) from the accessible entrance.
  • Inside the venue, there is level access to the male toilet.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.
• Comments View
  • There are additional adapted and standard toilets located on the lower ground floor adjacent to the International Set of Restaurants.
  • There are also additional adapted and standard toilets and baby changing located on the lower ground floor adjacent to the Patio Restaurant.
  • All of the toilets require the use of a RADAR key which are available from members of staff within the restaurants.

You are on Additional Info. Skip to the next section.

Additional Info

• The photograph shows the level change within the Menswear department which can be accessed by either steps or a ramp.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Plastic cups are available.
• Plastic cutlery is available.
• Drinking straws are available on request.

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• Comments View
  • The photograph shows the raised dining area in The Terrace Restaurant.