You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Newcastle Central.

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• Comments View
  • The nearest Metro Station is Monument.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Eldon Square.
  • The car park is located off Percy Street, leading into the adjoining John Lewis.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Northumberland Street Entrance). Skip to the next section.

Outside Access (Northumberland Street Entrance)

• This information is for the entrance located on Northumberland Street.
• There is not level access into the venue.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 180cm (5ft 11in) wide.

You are on Level Change (Northumberland Street Entrance). Skip to the next section.

Level Change (Northumberland Street Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up to and beyond the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Outside Access (Prudhoe Chare Entrance). Skip to the next section.

Outside Access (Prudhoe Chare Entrance)

• This information is for the entrance located off Northumberland Street.
• There is not level access into the venue.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 125cm (4ft 1in) wide.

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• Comments View
  • There is a similar entrance opposite this area, up from Prudhoe Place which is accessed by 15+ steps.

You are on Level Change (Prudhoe Chare Entrance). Skip to the next section.

Level Change (Prudhoe Chare Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located on the path leading to the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Outside Access (Eldon Square Bus Station Stance Entrance). Skip to the next section.

Outside Access (Eldon Square Bus Station Stance Entrance)

• This information is for the entrance located leading in from bus stances.
• There is level access into the venue.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 160cm (5ft 3in) wide.

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• Comments View
  • The photograph shows the automatic doors leading from the waiting area to the loading bays for the buses.

You are on Outside Access (Eldon Square Bus Station Entrance). Skip to the next section.

Outside Access (Eldon Square Bus Station Entrance)

• This information is for the entrance located by the bus station from Prudhoe Place.
• There is level access into the venue.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 125cm (4ft 1in) wide.

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• Comments View
  • There are further doors at the opposite end of the bus station from Percy Street.

You are on Level Change (Eldon Square Bus Station). Skip to the next section.

Level Change (Eldon Square Bus Station)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading through the bus statioon.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

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• Comments View
  • There is an easy slope throughout the bus station and a moderate slope leading down into the shopping centre here.

You are on Outside Access (Newgate Street Entrance). Skip to the next section.

Outside Access (Newgate Street Entrance)

• This information is for the entrance located on the ground floor from Newgate Street.
• There is level access into the venue.
• Level access is via lift.
• The main door(s) open automatically (towards you).
• The doors are double width.
• The door opening is 160cm (5ft 3in) wide.

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• Comments View
  • This entrance gives access to the lift on the left which is used to access the main shopping centre above.

You are on Outside Access (Clayton Street Entrance). Skip to the next section.

Outside Access (Clayton Street Entrance)

• This information is for the entrance located on the ground floor from Clayton Street.
• There is level access into the venue.
• Level access is via lift.
• The main door(s) open automatically (towards you).
• The doors are double width.
• The door opening is 150cm (4ft 11in) wide.

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• Comments View
  • This entrance gives access to the ground floor with a lift on the right or the escalators to the left going up to the main shopping centre.

You are on Outside Access (Nelson Street Entrance). Skip to the next section.

Outside Access (Nelson Street Entrance)

• This information is for the entrance located at the corner of Nelson Street and Clayton Street.
• There is not level access into the venue.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 185cm (6ft 1in) wide.

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• Comments View
  • There are entrances to the left here for Eldon Leisure which offers a public lift to access the main shopping centre above.

You are on Level Change (Nelson Street Entrance). Skip to the next section.

Level Change (Nelson Street Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the right as you face the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on the left going up.
• There is a / are step(s) to access this area / service.
• The step(s) is/are located in front of the entrance.
• There is / are 7 step(s) to the area / service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is / are deep.
• The steps do have handrails.
• The handrails are on both sides.
• The ramp/slope does bypass the step(s).

You are on Outside Access (Grey's Monument Entrance). Skip to the next section.

Outside Access (Grey's Monument Entrance)

• This information is for the entrance located at the corner of Blackett Street and Grainger Street.
• There is not level access into the venue.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 140cm (4ft 7in) wide.

You are on Level Change (Grey's Monument Entance). Skip to the next section.

Level Change (Grey's Monument Entance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• There is a / are step(s) to access this area / service.
• The step(s) is / are located along the corridor leading up to the shopping centre.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are bright.
• The step(s) is/are clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.
• The ramp/slope does not bypass the step(s).

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• Comments View
  • This area of the shopping centre was under refurbishment at the time of research, and no lift was immediately available here.

You are on Outside Access (Blackett Street Entrance). Skip to the next section.

Outside Access (Blackett Street Entrance)

• This information is for the entrance located opposite the main square on Blackett Street.
• There is level access into the venue.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 170cm (5ft 7in) wide.

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• Comments View
  • This entrance is at the opposite side from the Nelson Street entrance and offers the same Eldon Leisure lift up to the shopping centre.

You are on Outside Access (Eldon Square Entrance). Skip to the next section.

Outside Access (Eldon Square Entrance)

• This information is for the entrance located off Eldon Square.
• There is not level access into the venue.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 240cm (7ft 10in) wide.

You are on Level Change (Eldon Square Entrance). Skip to the next section.

Level Change (Eldon Square Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading down beyond the entrance.
• The ramp or slope is permanent.

You are on Outside Access (Old Eldon Square Entrance). Skip to the next section.

Outside Access (Old Eldon Square Entrance)

• This information is for the entrance located along to the left of the Eldon Square entrance.
• There is not level access into the venue.
• The main door(s) open automatically (towards you).
• The doors are double width.
• The door opening is 140cm (4ft 7in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open automatically (towards you).
  • The doors are double width.
  • The door opening is 125cm (4ft 1in) wide.
• Comments View
  • The second doors are beyond the stairs.

You are on Level Change (Old Eldon Square Entrance). Skip to the next section.

Level Change (Old Eldon Square Entrance)

• There is a / are step(s) to access this area / service.
• The step(s) is / are located leading up to and beyond the entrance.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are bright.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is / are deep.
• The steps do have handrails.
• The handrails are on both sides.

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• Comments View
  • There are 11 steps leading up to the entrance and a further set of steps with a landing inside.

You are on Reception (Information Point). Skip to the next section.

Reception (Information Point)

• The desk is 55m (60yd 5in) from the Newgate Street lift.
• There is level access to reception from the entrance.
• This is by lift.
• The reception desk is medium height (77cm - 109cm).
• The desk has a low (76cm or lower) section.
• The lighting levels are bright.
• There is not a hearing assistance system.

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• Comments View
  • There is a similar desk at the opposite end near the top of the slope from the Northumberland Street and Prudhoe Chare entrances.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service.
• There is not a hearing assistance system.
• This venue does play background music/noise.
• Music/noise is played throughout the venue.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are bright.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There is a ramp or slope to access this service.
• The ramp or slope is located throughout the shopping centre.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

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• Comments View
  • There are various long slopes throughout different areas with some easy to moderate inclines.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.
• Comments View
  • There are several sets of steps throughout the centre.

You are on Other Floors (Escalators). Skip to the next section.

Other Floors (Escalators)

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• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G-1-2.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are bright.
• Comments View
  • There are escalators available at the Clayton Street entrance, towards the Eldon Garden Shopping Centre link bridge, and in the centre circle.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the left as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is 5m (5yd 1ft) from the Newgate Street entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 129cm (4ft 3in).
• The dimensions of the lift are 160cm x 230cm (5ft 3in x 7ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • There are many similar lifts throughout the centre including near the Clayton Street and Nelson Street entrances and by the central escalator near the bus station.
  • Further lifts are located within Eldon Leisure and John Lewis.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and access View
  • The facility is located on the first floor towards Newgate Street.
  • The facility is 9m (9yd 2ft) from the Newgate Street lift.
  • There is level access to the facility.
• Dimensions and features View
  • You do need a key for the facility.
  • It is not a radar key.
  • The key can be obtained from a member off staff or the nearby information desk.
  • The door opens outwards.
  • The width of the door is 86cm (2ft 10in).
  • The dimensions of the facility are 270cm x 310cm (8ft 10in x 10ft 2in).
  • The facility changing bench height is adjustable.
  • The facility changing bench is free standing.
  • The length of the bench is 175cm (5ft 9in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in cubicle.
  • The sling is attached to the hoist by hook.
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the left as you face the toilet is 82cm (2ft 8in).
  • The transfer space on the right as you face the toilet is 88cm (2ft 11in).
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • Drop down rails are provided.
  • As you face the toilet the drop down rails are on both sides.
  • The type of sink is fixed.
  • Wall mounted hand rails are available at the sink.
  • As you face the sink, rails are available on both sides.
  • Disposal facilities are available.
  • A privacy screen is available.
  • Wide tear off paper roll is available.
  • The facility has a non slip floor.
  • A functioning emergency alarm is available.
  • It is not a push button style alarm.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 5m (5yd 1ft) from the Newgate Street lift.
  • This accessible toilet is located to the left from the lift before the changing place.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 150cm x 225cm (4ft 11in x 7ft 5in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are bright.
• Comments View
  • There are further accessible toilets throughout the centre including near the Clayton Street entrance and off the central circle area.
  • There is an easy ramp up to the ground floor toilets from the central circle.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located towards the Clayton Street entrance.
  • The female and male toilets are approximately 16m (17yd 1ft) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within some ambulant cubicles in the female and male toilets.
  • The height of the baby change table once extended is 80cm (2ft 7in).
• Comments View
  • There are additional baby changing rooms near the standard toilets which offer 86cm and 96cm high tables.
  • There are further standard toilets throughout the centre.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is generally on duty.
• Staff are trained to BSL level (unknown at time of research).