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Cloisters, The

St Mary's Catholic Cathedral, Clayton Street West, Newcastle upon Tyne, NE1 5HH

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Newcastle.

Opening Times

  • Monday 08:30 - 16:00.
  • Tuesday 08:30 - 16:00.
  • Wednesday 08:30 - 16:00.
  • Thursday 08:30 - 16:00.
  • Friday 08:30 - 16:00.
  • Saturday 08:30 - 16:30.
  • Sunday 09:00 - 14:00.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located to the right as you face the cafe.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot be booked in advance.
    • There is/are 1 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 300cm x 410cm (9ft 10in x 13ft 5in).
    • The nearest designated bay is 27m (29yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The bell is not in a suitable position to allow wheelchair users to gain access.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are permanently held open.
  • The door opening is 160cm (5ft 3in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open towards you (pull).
    • The doors are double width.
    • The door(s) is / are heavy.
    • The door opening is 160cm (5ft 3in) wide.
  • Comments View
    • There is a third set of doors leading from the conservatory area to the main cafe area.
    • The doors are permanently held open.
    • The door width is 113cm.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the left as you face the entrance.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does not have handrails.
  • The width of the ramp or slope is 115cm (3ft 9in).
  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 3 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is / are medium.
  • The steps do not have handrails.
  • The ramp/slope does bypass the step(s).

Inside Access

  • There is level access to the service.
  • This venue does not play background music/noise.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are bright.

Eating and Drinking

  • The following information is for the cafe.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 4m (4yd 1ft) from the main entrance.
  • The distance between the floor and the lowest table is 43cm (1ft 5in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Toilet with Adaptations

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 6m (6yd 1ft) from the main entrance.
    • This accessible toilet is located in the corridor leading to the bookshop.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from cafe staff.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 83cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 182cm x 270cm (5ft 12in x 8ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 120cm (3ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 127cm (4ft 2in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • There is a poor colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessble toilet.
    • The height of the baby change table once extended is 94cm (3ft 1in).

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located in the car park area.