Access Guide
Introduction
- Related link Eldon Square Shopping Centre.
- Http://disabledgo.com/en/access-guide/eldon-square-shopping-centre/newcastle-city-council
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Comments
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- Please follow the link for additional access information.
Location
- The venue is situated within the centre of the city.
- This venue is situated in Newcastle.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Newcastle Central.
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Comments
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- The nearest Metro is Monument.
Opening Times
- Monday 09:00 - 20:00.
- Tuesday 09:00 - 20:00.
- Wednesday 09:00 - 20:00.
- Thursday 09:00 - 20:00.
- Friday 09:00 - 20:00.
- Saturday 09:00 - 19:00.
- Sunday 11:00 - 17:00.
Parking
- The venue does not have its own car park.
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Public Car Parks.
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- There is a car park for public use within 200m (approx).
- The name of the car park is Eldon Gardens.
- The car park is located off Percy Street.
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On Street Parking and Drop-off Details.
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- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
Outside Access (Elden Square Shopping Centre)
- There is level access into the venue.
- The main doors open (no doors).
- The door opening is 140cm (4ft 7in) wide.
Outside Access (Newgate Street Entrance)
- This information is for the entrance located to the front of the building.
- There is level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 140cm (4ft 7in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open automatically.
- The doors are double width.
- The door opening is 140cm (4ft 7in) wide.
Inside Access
- There is level access to the service.
- There is a hearing assistance system.
- The hearing system is available only on request.
- The system is a fixed loop.
- Staff are trained to use the system.
- Motorised scooters are allowed in public parts of the venue.
- Lighting levels are medium.
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Comments
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- The hearing loop is located throughout the shop floor.
Other Floors
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are G-1-2-3-4.
- The escalators steps are not clearly marked.
- The head and foot of the escalators are not clearly marked.
- The lighting level is medium.
Lift
- There is a lift for public use.
- The lift is located to the left as you enter.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2-3-4.
- The lift is 25m (27yd) from Newgate Street entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 160cm x 205cm (5ft 3in x 6ft 9in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do not have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is medium.
Restaurant Bar Internal
- The following information is for the restaurant.
- Once inside, there is level access to the service.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is 55m (60yd) from the lift.
- The distance between the floor and the lowest table is 75cm (2ft 6in).
- The distance between the floor and the highest table is 77cm (2ft 6in).
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is varied hot and cold meals.
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Comments
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- The restaurant is located on the fourth floor.
Restaurant Bar Internal
- The following information is for the cafe.
- Once inside, there is level access to the service.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is 12m (13yd) from the Newgate Street entrance.
- The distance between the floor and the lowest table is 54cm (1ft 9in).
- The distance between the floor and the highest table is 73cm (2ft 5in).
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is snacks and sandwiches.
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Comments
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- The cafe is located on the ground floor.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 61m (67yd) from the lift.
- The accessible toilet is located on the fourth floor.
- There is level access to the accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 84cm (2ft 9in).
- The door is light.
- The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
- Floor manoeuvring space is clear in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 77cm (2ft 6in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is a functional emergency alarm available.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors in the accessible toilet.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The hand dryer is 110cm (3ft 7in) high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is good.
- The contrast between the drop down rails and wall is good.
- The contrast between the walls and floor is good.
- Lighting levels are medium.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located on the fourth floor.
- The female and male toilets are 61m (67yd) from the lift.
- Inside the venue, there is level access to the female and male toilet.
- This is by lift.
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located on the fourth floor.
- The height of the baby change table once extended is 78cm (2ft 7in).
- Inside the venue, there is level access to the baby change facility.
- This is by lift.
Accessible Changing Room
- There are accessible changing rooms available.
- The accessible changing rooms are located within the female clothing department.
- The accessible changing room is 70m (77yd) from the lift.
- The dimensions of the accessible changing room are 200cm x 315cm (6ft 7in x 10ft 4in).
- The facilities available in the accessible changing room are handrails.
- Other facilities available are emergency alarm.
- There is level access to the changing room.
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Comments
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- There is an identical changing room located in the male clothing department.
Additional Info
- Staff do receive disability awareness / equality training.
- A member of staff trained in BSL skills is not generally on duty.
- This service cannot be requested.
- Staff are not Text Relay aware.
- Plastic cups are available.
- Plastic cutlery is not available.
- Drinking straws are available on request.