You are on Introduction. Skip to the next section.

Introduction

• Related link Eldon Square Shopping Centre.
• Http://disabledgo.com/en/access-guide/eldon-square-shopping-centre/newcastle-city-council

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• Comments View
  • Please follow the link for additional access information.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the city.
• This venue is situated in Newcastle.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Newcastle Central.

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• Comments View
  • The nearest Metro is Monument.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 20:00.
• Tuesday 09:00 - 20:00.
• Wednesday 09:00 - 20:00.
• Thursday 09:00 - 20:00.
• Friday 09:00 - 20:00.
• Saturday 09:00 - 19:00.
• Sunday 11:00 - 17:00.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks. View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Eldon Gardens.
  • The car park is located off Percy Street.
• On Street Parking and Drop-off Details. View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.

You are on Outside Access (Elden Square Shopping Centre). Skip to the next section.

Outside Access (Elden Square Shopping Centre)

• There is level access into the venue.
• The main doors open (no doors).
• The door opening is 140cm (4ft 7in) wide.

You are on Outside Access (Newgate Street Entrance). Skip to the next section.

Outside Access (Newgate Street Entrance)

• This information is for the entrance located to the front of the building.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 140cm (4ft 7in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The door opening is 140cm (4ft 7in) wide.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is a hearing assistance system.
• The hearing system is available only on request.
• The system is a fixed loop.
• Staff are trained to use the system.
• Motorised scooters are allowed in public parts of the venue.
• Lighting levels are medium.

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• Comments View
  • The hearing loop is located throughout the shop floor.

You are on Other Floors. Skip to the next section.

Other Floors

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• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G-1-2-3-4.
  • The escalators steps are not clearly marked.
  • The head and foot of the escalators are not clearly marked.
  • The lighting level is medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the left as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2-3-4.
• The lift is 25m (27yd) from Newgate Street entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 160cm x 205cm (5ft 3in x 6ft 9in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

You are on Restaurant Bar Internal. Skip to the next section.

Restaurant Bar Internal

• The following information is for the restaurant.
• Once inside, there is level access to the service.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 55m (60yd) from the lift.
• The distance between the floor and the lowest table is 75cm (2ft 6in).
• The distance between the floor and the highest table is 77cm (2ft 6in).
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is varied hot and cold meals.

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• Comments View
  • The restaurant is located on the fourth floor.

You are on Restaurant Bar Internal. Skip to the next section.

Restaurant Bar Internal

• The following information is for the cafe.
• Once inside, there is level access to the service.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 12m (13yd) from the Newgate Street entrance.
• The distance between the floor and the lowest table is 54cm (1ft 9in).
• The distance between the floor and the highest table is 73cm (2ft 5in).
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is snacks and sandwiches.

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• Comments View
  • The cafe is located on the ground floor.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 61m (67yd) from the lift.
  • The accessible toilet is located on the fourth floor.
  • There is level access to the accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door is light.
  • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 77cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is a functional emergency alarm available.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors in the accessible toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The hand dryer is 110cm (3ft 7in) high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the grab rails and wall is good.
  • The contrast between the drop down rails and wall is good.
  • The contrast between the walls and floor is good.
  • Lighting levels are medium.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on the fourth floor.
  • The female and male toilets are 61m (67yd) from the lift.
  • Inside the venue, there is level access to the female and male toilet.
  • This is by lift.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located on the fourth floor.
  • The height of the baby change table once extended is 78cm (2ft 7in).
  • Inside the venue, there is level access to the baby change facility.
  • This is by lift.

You are on Accessible Changing Room. Skip to the next section.

Accessible Changing Room

• There are accessible changing rooms available.
• The accessible changing rooms are located within the female clothing department.
• The accessible changing room is 70m (77yd) from the lift.
• The dimensions of the accessible changing room are 200cm x 315cm (6ft 7in x 10ft 4in).
• The facilities available in the accessible changing room are handrails.
• Other facilities available are emergency alarm.
• There is level access to the changing room.

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• Comments View
  • There is an identical changing room located in the male clothing department.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A member of staff trained in BSL skills is not generally on duty.
• This service cannot be requested.
• Staff are not Text Relay aware.
• Plastic cups are available.
• Plastic cutlery is not available.
• Drinking straws are available on request.