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Eldon Leisure Centre

Grays Quarter, Eldon Square, Newcastle upon Tyne, NE1 7XY

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Access Guide

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Introduction

Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in Newcastle upon Tyne.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Newcastle.

Opening Times

  • Please contact the venue for details of opening times and opening times do vary depending on timetabling.

Parking

  • The venue does not have its own car park.

Outside Access (Eldon Square Shopping Centre Entrance)

  • This information is for the entrance located near the Nelson Street entrance to Eldon Square Shopping Centre.
  • There is level access into the venue.
  • Level access is via lift.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 147cm (4ft 10in) wide.
  • Comments View
    • There are similar automatic doors on the ground floor near the Nelson Street entrance to the shopping centre.
    • There are 180cm wide heavy double doors that open towards you which can be bypassed using the automatic entrance.
    • See separate guide for full Nelson Street and alternative shopping centre entrance details.

Level Change (Eldon Square Shopping Centre Entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located adjacent to the lift.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The step(s) is / are clearly marked.
  • The step(s) is / are deep.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the step(s).

Lift (Eldon Square Shopping Centre Entrance)

  • There is a lift for public use.
  • The lift is located adjacent to reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2.
  • The lift is 2m (2yd 7in) from the entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 79cm (2ft 7in).
  • The dimensions of the lift are 145cm x 125cm (4ft 9in x 4ft 1in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Reception

  • The desk is 16m (17yd 1ft) from the shopping centre lift.
  • There is level access to reception from the entrance.
  • This is by lift.
  • The reception desk is medium height (77cm - 109cm).
  • The desk has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • There is a touch screen.
  • The touch screen is at a suitable height for a wheelchair user.

Reception (Eldon Bowl)

  • The desk is 13m (14yd 8in) from the ten pin bowling lift.
  • There is level access to reception from the entrance.
  • This is by lift.
  • The reception desk is medium height (77cm - 109cm).
  • The desk has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.

Reception (Aruba Beauty Clinic)

  • The desk is 19m (20yd 2ft) from the platform lift.
  • There is level access to reception from the entrance.
  • This is by lift.
  • The reception desk is high (110cm+).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • Comments View
    • The beauty clinic is located on the upper floor round to the left from the lift.
  • Opening Times View
    • Monday 10:00 - 19:00.
    • Tuesday 10:00 - 20:00.
    • Wednesday 10:00 - 20:00.
    • Thursday 10:00 - 20:00.
    • Friday 10:00 - 20:00.
    • Saturday 10:00 - 20:00.
    • Sunday 09:00 - 17:00.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in the fitness suite.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Inside Access (Eldon Bowl)

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music/noise.
  • Music/noise is played throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments View
    • Bowling assist ramps are higher than standard here and have room for a wheelchar user.
    • All chairs and tables can easily be moved if more space is required.
    • There is ample room around both the pool table and air hockey table.
    • The ten pin bowling is open from 10:30 each day during school holidays.
  • Opening Times View
    • Monday 12:00 - 21:00.
    • Tuesday 12:00 - 21:00.
    • Wednesday 12:00 - 21:00.
    • Thursday 12:00 - 21:00.
    • Friday 12:00 - 21:00.
    • Saturday 10:30 - 21:00.
    • Sunday 10:30 - 21:00.

Level Change (Eldon Bowl)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading up to the ten pin bowling section.
  • There is / are 4 step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the step(s).
  • Comments View
    • There are 4 similar steps with a handrail on the left leading down to the table tennis and standard toilets within the bowling area.

Lift (Ten Pin Bowling)

  • There is a lift for public use.
  • The lift is located round to the right of the building near the fitness suite.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are 2-B.
  • The platform lift accesses a small level change.
  • The lift is 55m (60yd 5in) from the shopping centre lift.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 88cm (2ft 11in).
  • The dimensions of the lift are 80cm x 140cm (2ft 7in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • The controls for the lift are within 120cm from the floor.
  • The lighting level in the lift is bright.
  • Comments View
    • There are push pad operated automatic doors beyond the lift into Eldon Bowl.

Eating and Drinking (Eldon Bowl)

  • The following information is for the cafe/bar.
  • The cafe/bar is located in the bowling area.
  • The bar does serve food.
  • Full table service is available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 8m (8yd 2ft) from the ten pin bowling lift.
  • The distance between the floor and the lowest table is 35cm (1ft 2in).
  • The distance between the floor and the highest table is 95cm (3ft 1in).
  • The standard height for tables is 70cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Eating and Drinking (Jungle Jacks Soft Play)

  • The following information is for the cafe.
  • The cafe is located in the soft play area.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 36m (39yd 1ft) from the shopping centre lift.
  • The distance between the floor and the lowest table is 39cm (1ft 3in).
  • The distance between the floor and the highest table is 75cm (2ft 6in).
  • The standard height for tables is 69cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located round to the right of the venue.
    • The fitness suite is 56m (61yd 9in) from the shopping centre lift.
    • There is level access to the fitness suite.
    • There are doors into the fitness suite.
    • The doors open towards you (pull).
    • The doors are double.
    • The doors are heavy.
    • The opening is 146cm (4ft 9in) wide.
  • Fitness Suite (General) View
    • Staff receive some training in assisting disabled people.
    • Equipment suitable for mobility or sensory impaired users includes weight lifting equipment.
    • A portable hearing loop is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.

Fitness Suite (Progression Gym)

  • Access to Fitness Suite View
    • The fitness suite is located to the left of the venue beside the platform lift.
    • The fitness suite is 25m (27yd 1ft) from the shopping centre lift.
    • There is not level access to the fitness suite.
    • There are doors into the fitness suite.
    • The doors open away from you (push).
    • The doors are double.
    • The doors are heavy.
    • The opening is 158cm (5ft 2in) wide.
  • Fitness Suite (General) View
    • A portable hearing loop is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.
  • Comments View
    • This gym area is generally unstaffed, see the main fitness suite for further details.

Level Change (Progression Gym)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the gym.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G - Blue Level and Red Level.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift

  • There is a lift for public use.
  • The lift is located round to the left of reception.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are 2-3.
  • The lift is 22m (24yd 2in) from the Eldon Square Shopping Centre lift.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 89cm (2ft 11in).
  • The dimensions of the lift are 104cm x 140cm (3ft 5in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Lift (Rear Lift)

  • There is a lift for public use.
  • The lift is located round to the far left beyond the sports hall.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 2-3-4.
  • The lift is 160m (174yd 2ft) from the shopping centre lift.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 180cm (5ft 11in).
  • The dimensions of the lift are 230cm x 230cm (7ft 7in x 7ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within 120cm from the floor.
  • Controls are 100-130cm high.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • This lift can be used by arrangement to access the spectators gallery, squash courts and studio hall.
    • This lift would be staff operated.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille , tactile, pictorial and written text signage on or near the toilet door.
    • The accessible toilet is 23m (25yd 6in) from the shopping centre lift.
    • The accessible toilet is located to the rear left beyond reception.
    • There is level access to the accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 82cm (2ft 8in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 320cm x 230cm (10ft 6in x 7ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 160cm (5ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is not a toilet roll holder.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 77cm (2ft 6in).
  • Comments View
    • There is a further accessible toilet offering transfer space to the right and baby changing in Jungle Jacks soft play cafe.
    • There is an accessible toilet to the right of the ten pin bowling lanes.
    • There is also an accessible toilet round to the right as you enter the fitness suite.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.