You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include Aruba Beauty Clinic, sports hall, fitness suites, studios, climing zones, ten pin bowling, soft play, meeting rooms, cafe, bar.
• Related link Eldon Garden Shopping Centre
• Related link Aruba Beauty Clinic.
• Http://www.arubabeautyclinic.co.uk

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town or city.
• This venue is situated in Newcastle upon Tyne.
• The venue is not situated on a road which has a steep gradient.
• The nearest mainline station is Newcastle.

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• Comments View
  • The nearest Metro Station is Monument.

You are on Opening Times. Skip to the next section.

Opening Times

• Please contact the venue for details of opening times and opening times do vary depending on timetabling.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Eldon Square.
  • The car park is located off Percy Street leading into the shopping centre.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Eldon Square Shopping Centre Entrance). Skip to the next section.

Outside Access (Eldon Square Shopping Centre Entrance)

• This information is for the entrance located near the Nelson Street entrance to Eldon Square Shopping Centre.
• There is level access into the venue.
• Level access is via lift.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 147cm (4ft 10in) wide.

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• Comments View
  • There are similar automatic doors on the ground floor near the Nelson Street entrance to the shopping centre.
  • There are 180cm wide heavy double doors that open towards you which can be bypassed using the automatic entrance.
  • See separate guide for full Nelson Street and alternative shopping centre entrance details.

You are on Level Change (Eldon Square Shopping Centre Entrance). Skip to the next section.

Level Change (Eldon Square Shopping Centre Entrance)

• There is a / are step(s) to access this area / service.
• The step(s) is / are located adjacent to the lift.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are bright.
• The step(s) is/are clearly marked.
• The step(s) is / are deep.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the step(s).

You are on Lift (Eldon Square Shopping Centre Entrance). Skip to the next section.

Lift (Eldon Square Shopping Centre Entrance)

• There is a lift for public use.
• The lift is located adjacent to reception.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2.
• The lift is 2m (2yd 7in) from the entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 79cm (2ft 7in).
• The dimensions of the lift are 145cm x 125cm (4ft 9in x 4ft 1in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

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• Comments View
  • The leisure centre is on the upper level.

You are on Reception. Skip to the next section.

Reception

• The desk is 16m (17yd 1ft) from the shopping centre lift.
• There is level access to reception from the entrance.
• This is by lift.
• The reception desk is medium height (77cm - 109cm).
• The desk has a low (76cm or lower) section.
• The lighting levels are bright.
• There is not a hearing assistance system.
• There is a touch screen.
• The touch screen is at a suitable height for a wheelchair user.

You are on Reception (Eldon Bowl). Skip to the next section.

Reception (Eldon Bowl)

• The desk is 13m (14yd 8in) from the ten pin bowling lift.
• There is level access to reception from the entrance.
• This is by lift.
• The reception desk is medium height (77cm - 109cm).
• The desk has a low (76cm or lower) section.
• The lighting levels are bright.
• There is not a hearing assistance system.

You are on Reception (Aruba Beauty Clinic). Skip to the next section.

Reception (Aruba Beauty Clinic)

• The desk is 19m (20yd 2ft) from the platform lift.
• There is level access to reception from the entrance.
• This is by lift.
• The reception desk is high (110cm+).
• The desk does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is not a hearing assistance system.

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• Comments View
  • The beauty clinic is located on the upper floor round to the left from the lift.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in the fitness suite.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Inside Access (Eldon Bowl). Skip to the next section.

Inside Access (Eldon Bowl)

• There is not level access to the service.
• There is not a hearing assistance system.
• This venue does play background music/noise.
• Music/noise is played throughout the venue.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are bright.

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• Comments View
  • Bowling assist ramps are higher than standard here and have room for a wheelchar user.
  • All chairs and tables can easily be moved if more space is required.
  • There is ample room around both the pool table and air hockey table.
  • The ten pin bowling is open from 10:30 each day during school holidays.

You are on Level Change (Eldon Bowl). Skip to the next section.

Level Change (Eldon Bowl)

• There is a / are step(s) to access this area / service.
• The step(s) is / are located leading up to the ten pin bowling section.
• There is / are 4 step(s) to the area / service.
• The lighting levels at the steps are bright.
• The step(s) is/are clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the step(s).

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• Comments View
  • There are 4 similar steps with a handrail on the left leading down to the table tennis and standard toilets within the bowling area.

You are on Lift (Ten Pin Bowling). Skip to the next section.

Lift (Ten Pin Bowling)

• There is a lift for public use.
• The lift is located round to the right of the building near the fitness suite.
• The lift is a platform lift.
• The floors which are accessible by this lift are 2-B.
• The platform lift accesses a small level change.
• The lift is 55m (60yd 5in) from the shopping centre lift.
• Staff do not need to be notified for use of the lift.
• The clear door width is 88cm (2ft 11in).
• The dimensions of the lift are 80cm x 140cm (2ft 7in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• The controls for the lift are within 120cm from the floor.
• The lighting level in the lift is bright.

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• Comments View
  • There are push pad operated automatic doors beyond the lift into Eldon Bowl.

You are on Eating and Drinking (Eldon Bowl). Skip to the next section.

Eating and Drinking (Eldon Bowl)

• The following information is for the cafe/bar.
• The cafe/bar is located in the bowling area.
• The bar does serve food.
• Full table service is available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 8m (8yd 2ft) from the ten pin bowling lift.
• The distance between the floor and the lowest table is 35cm (1ft 2in).
• The distance between the floor and the highest table is 95cm (3ft 1in).
• The standard height for tables is 70cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Eating and Drinking (Jungle Jacks Soft Play). Skip to the next section.

Eating and Drinking (Jungle Jacks Soft Play)

• The following information is for the cafe.
• The cafe is located in the soft play area.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 36m (39yd 1ft) from the shopping centre lift.
• The distance between the floor and the lowest table is 39cm (1ft 3in).
• The distance between the floor and the highest table is 75cm (2ft 6in).
• The standard height for tables is 69cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Fitness Suite. Skip to the next section.

Fitness Suite

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• Access to Fitness Suite View
  • The fitness suite is located round to the right of the venue.
  • The fitness suite is 56m (61yd 9in) from the shopping centre lift.
  • There is step free access to the fitness suite.
  • There are doors into the fitness suite.
  • The doors open towards you (pull).
  • The doors are double.
  • The doors are heavy.
  • The opening is 146cm wide.
• Fitness Suite (General) View
  • Staff receive some training in assisting disabled people.
  • Equipment suitable for mobility or sensory impaired users includes weight lifting equipment.
  • A portable hearing loop is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.

You are on Fitness Suite (Progression Gym). Skip to the next section.

Fitness Suite (Progression Gym)

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• Access to Fitness Suite View
  • The fitness suite is located to the left of the venue beside the platform lift.
  • The fitness suite is 25m (27yd 1ft) from the shopping centre lift.
  • There is not step free access to the fitness suite.
  • There are doors into the fitness suite.
  • The doors open away from you (push).
  • The doors are double.
  • The doors are heavy.
  • The opening is 158cm wide.
• Fitness Suite (General) View
  • A portable hearing loop is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
• Comments View
  • This gym area is generally unstaffed, see the main fitness suite for further details.

You are on Level Change (Progression Gym). Skip to the next section.

Level Change (Progression Gym)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up to the gym.
• The ramp or slope is permanent.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G - Blue Level and Red Level.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located round to the left of reception.
• The lift is a platform lift.
• The floors which are accessible by this lift are 2-3.
• The lift is 22m (24yd 2in) from the Eldon Square Shopping Centre lift.
• Staff do not need to be notified for use of the lift.
• The clear door width is 89cm (2ft 11in).
• The dimensions of the lift are 104cm x 140cm (3ft 5in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Lift (Rear Lift). Skip to the next section.

Lift (Rear Lift)

• There is a lift for public use.
• The lift is located round to the far left beyond the sports hall.
• The lift is a standard lift.
• The floors which are accessible by this lift are 2-3-4.
• The lift is 160m (174yd 2ft) from the shopping centre lift.
• Staff do need to be notified for use of the lift.
• The clear door width is 180cm (5ft 11in).
• The dimensions of the lift are 230cm x 230cm (7ft 7in x 7ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are not within 120cm from the floor.
• Controls are 100-130cm high.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is bright.

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• Comments View
  • This lift can be used by arrangement to access the spectators gallery, squash courts and studio hall.
  • This lift would be staff operated.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial, Braille, tactile and written text signage on or near the toilet door.
  • The accessible toilet is 23m (25yd 6in) from the shopping centre lift.
  • The accessible toilet is located to the rear left beyond reception.
  • There is level access to the accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 82cm (2ft 8in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 320cm x 230cm (10ft 6in x 7ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 160cm (5ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is not a toilet roll holder.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 77cm (2ft 6in).
• Comments View
  • There is a further accessible toilet offering transfer space to the right and baby changing in Jungle Jacks soft play cafe.
  • There is an accessible toilet to the right of the ten pin bowling lanes.
  • There is also an accessible toilet round to the right as you enter the fitness suite.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • Lighting levels are bright.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located to the left beyond reception.
  • The female and male toilets are 19m (20yd 2ft) from the shopping centre lift.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located round to the left past the lift and Progression Gym.
  • The height of the baby change table once extended is 86cm (2ft 10in).
  • Inside the venue, there is level access to the baby change facility.
• Comments View
  • There are further standard toilets in the changing rooms and down the steps to the rear of the ten pin bowling lanes.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • The photographs show the soft play area.