You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the city.
• This venue is situated in Newcastle.
• The venue is situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Manors.

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• Comments View
  • The nearest Metro station is Haymarket.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 17:00.
• Tuesday 10:00 - 17:00.
• Wednesday 10:00 - 17:00.
• Thursday 10:00 - 17:00.
• Friday 10:00 - 17:00.
• Saturday 10:00 - 16:00.
• Sunday 11:00 - 16:00.

You are on Parking (Blue Badge Holders Only). Skip to the next section.

Parking (Blue Badge Holders Only)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is at the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 4 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 320cm x 520cm (10ft 6in x 17ft 1in).
  • The nearest designated bay is 25m (27yd) from the main entrance.
  • The furthest designated bay is 30m (33yd) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located to the front of the building.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 130cm (4ft 3in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the left of the entrance.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The width of the ramp or slope is 150cm (4ft 11in).
• There are steps to access this area / service.
• The steps are located in front of the entrance.
• There is / are 10 step(s) to the area / service.
• The steps are not clearly marked.
• The steps are medium.
• The steps do not have handrails.
• There is a standard and / or platform lift to access this service.

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• Comments View
  • The ramp bypasses the steps.
  • The ramp has a handrail on the right.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located leading from the car park to the entrance.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• The lift is 6m (19ft 8in) from main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 90cm x 120cm (2ft 11in x 3ft 11in).
• There are separate entry and exit doors in the lift.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do not have tactile markings.

You are on Outside Access (Street Cafe Entrance). Skip to the next section.

Outside Access (Street Cafe Entrance)

• This information is for the entrance located to the rear of the building.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 184cm (6ft 0in) wide.

You are on Level Change (Street Cafe Entrance). Skip to the next section.

Level Change (Street Cafe Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Reception. Skip to the next section.

Reception

• The reception desk is 6m (19ft 8in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is low height.
• Lighting levels are medium.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are medium.

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• Comments View
  • All doors within the venue are push pad operated.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1-2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the rear of the reception.
• The lift is a standard lift.
• The floors which are accessible by this lift are G -1 - 2.
• The lift is 55m (60yd) from main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 175cm (5ft 9in).
• The dimensions of the lift are 178cm x 400cm (5ft 10in x 13ft 1in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

You are on Museum. Skip to the next section.

Museum

• Exhibits cannot be audio described.
• Tactile signage for exhibits is not available.
• The availability of tactile signage does not depend on exhibition.
• Touch tours are not available.
• Video tours are not available.
• There is a hearing assistance system.
• The hearing system is a fixed loop.
• Staff are trained to use the the hearing system.
• Concessions are available.
• There is a wheelchair to borrow.
• To borrow the wheelchair, please contact a member of staff.

You are on Restaurant Bar Internal (Street Cafe). Skip to the next section.

Restaurant Bar Internal (Street Cafe)

• Once inside, there is level access to the service.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 4m (13ft 1in) from the Street Cafe Entrance.
• The distance between the floor and the lowest table is 72cm (2ft 4in).
• The distance between the floor and the highest table is 72cm (2ft 4in).
• Menus are wall only.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is snacks and sandwiches .

You are on Restaurant Bar Internal (Hancock Cafe). Skip to the next section.

Restaurant Bar Internal (Hancock Cafe)

• Once inside, there is level access to the service.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 51m (56yd) from the lift.
• The distance between the floor and the lowest table is 72cm (2ft 4in).
• The distance between the floor and the highest table is 72cm (2ft 4in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is varied hot and cold meals.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • There is Braille, pictorial and tactile signage on or near the toilet door.
  • This accessible toilet is approximately 20m (21yd 2ft) from the main entrance.
  • This accessible toilet is located to the left as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens by sliding.
  • The width of the accessible toilet door is 76cm (2ft 6in).
  • The dimensions of the accessible toilet are 160cm x 240cm (5ft 3in x 7ft 10in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is sensor.
  • There is a mixer tap.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 130cm (4ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the walls and floor is fair.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
• Comments View
  • The door is operated by push pad.
  • The lock is a push pad.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile, pictorial and Braille signage on or near the toilet door.
  • This accessible toilet is 10m (10yd 2ft) from the lift.
  • This accessible toilet is located to the left of the lift on the first floor.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens by sliding.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The dimensions of the accessible toilet are 160cm x 220cm (5ft 3in x 7ft 3in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 95cm (3ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is sensor.
  • There is a mixer tap.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 130cm (4ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the grab rails and wall is fair.
  • The contrast between the drop down rails and wall is fair.
  • The contrast between the walls and floor is fair.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).
• Comments View
  • Inside the venue, there is level access to the baby change facility.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located to right as you enter.
  • The female toilets are 10m (10yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the female toilet.
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located to the left as you enter.
  • The male toilets are 15m (16yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the male toilet.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the female stardard toilet.
  • The height of the baby change table once extended is 94cm (3ft 1in).
  • Inside the venue, there is level access to the baby change facility.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.