Access Guide
Location
- The venue is situated within the centre of the city.
- This venue is situated in Newcastle.
- The venue is situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Manors.
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Comments
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- The nearest Metro station is Haymarket.
Opening Times
- Monday 10:00 - 17:00.
- Tuesday 10:00 - 17:00.
- Wednesday 10:00 - 17:00.
- Thursday 10:00 - 17:00.
- Friday 10:00 - 17:00.
- Saturday 10:00 - 16:00.
- Sunday 11:00 - 16:00.
Parking (Blue Badge Holders Only)
- The venue does have its own car park.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is at the front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There are 4 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 320cm x 520cm (10ft 6in x 17ft 1in).
- The nearest designated bay is 25m (27yd) from the main entrance.
- The furthest designated bay is 30m (33yd) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located to the front of the building.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 130cm (4ft 3in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located to the left of the entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The width of the ramp or slope is 150cm (4ft 11in).
- There are steps to access this area / service.
- The steps are located in front of the entrance.
- There is / are 10 step(s) to the area / service.
- The steps are not clearly marked.
- The steps are medium.
- The steps do not have handrails.
- There is a standard and / or platform lift to access this service.
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Comments
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- The ramp bypasses the steps.
- The ramp has a handrail on the right.
Lift
- There is a lift for public use.
- The lift is located leading from the car park to the entrance.
- The lift is a platform lift.
- The platform lift accesses a small level change.
- The lift is 6m (19ft 8in) from main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 90cm x 120cm (2ft 11in x 3ft 11in).
- There are separate entry and exit doors in the lift.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do not have Braille markings.
- The lift controls do not have tactile markings.
Outside Access (Street Cafe Entrance)
- This information is for the entrance located to the rear of the building.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 184cm (6ft 0in) wide.
Level Change (Street Cafe Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
Reception
- The reception desk is 6m (19ft 8in) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is low height.
- Lighting levels are medium.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
- This venue does play background music.
- Music is played throughout the venue.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are medium.
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Comments
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- All doors within the venue are push pad operated.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1-2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is medium.
Lift
- There is a lift for public use.
- The lift is located to the rear of the reception.
- The lift is a standard lift.
- The floors which are accessible by this lift are G -1 - 2.
- The lift is 55m (60yd) from main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 175cm (5ft 9in).
- The dimensions of the lift are 178cm x 400cm (5ft 10in x 13ft 1in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are not within reach for a wheelchair user.
- The lift controls do not have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is medium.
Museum
- Exhibits cannot be audio described.
- Tactile signage for exhibits is not available.
- The availability of tactile signage does not depend on exhibition.
- Touch tours are not available.
- Video tours are not available.
- There is a hearing assistance system.
- The hearing system is a fixed loop.
- Staff are trained to use the the hearing system.
- Concessions are available.
- There is a wheelchair to borrow.
- To borrow the wheelchair, please contact a member of staff.
Restaurant Bar Internal (Street Cafe)
- Once inside, there is level access to the service.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is 4m (13ft 1in) from the Street Cafe Entrance.
- The distance between the floor and the lowest table is 72cm (2ft 4in).
- The distance between the floor and the highest table is 72cm (2ft 4in).
- Menus are wall only.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is snacks and sandwiches .
Restaurant Bar Internal (Hancock Cafe)
- Once inside, there is level access to the service.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is 51m (56yd) from the lift.
- The distance between the floor and the lowest table is 72cm (2ft 4in).
- The distance between the floor and the highest table is 72cm (2ft 4in).
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are available in large print.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is varied hot and cold meals.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- There is Braille, pictorial and tactile signage on or near the toilet door.
- This accessible toilet is approximately 20m (21yd 2ft) from the main entrance.
- This accessible toilet is located to the left as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens by sliding.
- The width of the accessible toilet door is 76cm (2ft 6in).
- The dimensions of the accessible toilet are 160cm x 240cm (5ft 3in x 7ft 10in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 90cm (2ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is sensor.
- There is a mixer tap.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 130cm (4ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the dropdown rail(s) and wall is fair.
- The contrast between the walls and floor is fair.
- The lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the accessible toilet.
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Comments
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- The door is operated by push pad.
- The lock is a push pad.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is tactile, pictorial and Braille signage on or near the toilet door.
- This accessible toilet is 10m (10yd 2ft) from the lift.
- This accessible toilet is located to the left of the lift on the first floor.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens by sliding.
- The width of the accessible toilet door is 84cm (2ft 9in).
- The dimensions of the accessible toilet are 160cm x 220cm (5ft 3in x 7ft 3in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 95cm (3ft 1in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is sensor.
- There is a mixer tap.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 130cm (4ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is fair.
- The contrast between the drop down rails and wall is fair.
- The contrast between the walls and floor is fair.
- The lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 90cm (2ft 11in).
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Comments
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- Inside the venue, there is level access to the baby change facility.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located to right as you enter.
- The female toilets are 10m (10yd 2ft) from the main entrance.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are medium.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located to the left as you enter.
- The male toilets are 15m (16yd 1ft) from the main entrance.
- Inside the venue, there is level access to the male toilet.
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the female stardard toilet.
- The height of the baby change table once extended is 94cm (3ft 1in).
- Inside the venue, there is level access to the baby change facility.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- A member of staff trained in BSL skills is not normally on duty.
- This service can be requested.