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John Lewis

Eldon Square, Newcastle upon Tyne, NE99 1AB

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Access Guide

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Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in Newcastle upon Tyne.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Newcastle.

Opening Times

  • Monday 09:00 - 20:00.
  • Tuesday 09:00 - 20:00.
  • Wednesday 09:00 - 20:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 20:00.
  • Saturday 09:00 - 19:00.
  • Sunday 11:00 - 17:00.

Outside Access (Eldon Gardens Shopping Centre)

  • There is level access into the venue.
  • The main doors open (no doors).

Outside Access (Eldon Square - Pennant Place)

  • There is level access into the venue.
  • The main doors open (no doors).

Outside Access (Eldon Square Bus Station)

  • There is not level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The main doors open (no doors).

Level Change (Eldon Square Bus Station)

  • There is not a ramp or slope to access this service.
  • There are steps to access this area / service.
  • There is / are 8 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (the roof car park)

  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 150cm (4ft 11in) wide.

Outside Access (the Customer Collection point)

  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 150cm (4ft 11in) wide.

Level Change (the Customer Collection point)

  • There is not a ramp or slope to access this service.
  • There are steps to access this area / service.
  • There is / are 5 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Eldon Square Shopping Centre)

  • There is level access into the venue.
  • The main doors open (no doors).

Lift (Eldon Square Entrance)

  • There is a lift for public use.
  • The lift is located inside the entrance.
  • The lift is a platform lift.
  • The lift is 2m (6ft 7in) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 142cm x 95cm (4ft 8in x 3ft 1in).
  • Comments View
    • The platform lift overcomes the steps inside the entrance.
    • There are further platform lifts at the entrance to the Customer Collection Point and also inside the Eldon Square Bus Station entrance and these lifts also overcome the steps.
    • The dimensions are the same for all of the platform lifts.

Reception (Customer Collection Point)

  • The reception desk is 2m (6ft 7in) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Reception (Customers Service Desk)

  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • This venue does play background music.
  • Lighting levels are bright.

Eating and Drinking (The Place to Eat)

  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • The distance between the floor and the lowest table is 71cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Eating and Drinking (Roso Pomederro)

  • Full table service is available.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • The distance between the floor and the lowest table is 71cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are B - G - 1 - 2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is not a landing.
    • The lighting levels are bright.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are B - G - 1 - 2.
  • Comments View
    • Access to the other floors is by lifts or escalator only.

Lift

  • There is a lift for public use.
  • The lift is located within the kitchenware department.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B - G - 1 - 2 - Car Park(Roof).
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 112cm x 140cm (3ft 8in x 4ft 7in).
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • The lift located by the Toy department only allows access to the Mall and Car Park and the details are the same as the lift located in the kitchenware department.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • This accessible toilet is 12m (13yd 4in) from the accessible entrance.
    • This accessible toilet is located on Level 1 adjacent to Childrenswear.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The dimensions of the accessible toilet are 155cm x 240cm (5ft 1in x 7ft 10in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 82cm (2ft 8in).
    • The tap type is lever.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 105cm (3ft 5in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 107cm (3ft 6in).
    • There is a wash basin.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • Wall mounted and drop down rails are available.
    • On Level 1 there is also a separate baby changing facility.
    • There is an additional accessible toilet located within the Customer Collection Point.
    • The details are the same for both sets of toilets.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located adjacent to Childrenswear.
    • The female toilets are 12m (13yd 4in) from the accessible entrance.
    • Inside the venue, there is level access to the female toilet.
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located adjacent to Childrenswear.
    • The male toilets are 12m (13yd 4in) from the accessible entrance.
    • Inside the venue, there is level access to the male toilet.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the Ladies toilet.
  • Comments View
    • On Level 1 there is also a separate baby changing facility.
    • There is an additional accessible toilet located within the Customer Collection Point.
    • The details are the same for both sets of toilets.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • Home visits / services are available.