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Metro Station Central

Neville Street, Newcastle upon Tyne, NE1 5DL

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Access Guide

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Introduction

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Newcastle.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Newcastle Central.

Parking

  • The venue does not have its own car park.
  • Public Car Parks. View
    • There is not a car park for public use within 200m (approx).
    • The name of the car park is Newcastle Central Station.
    • The car park is located off Neville Street.
  • On Street Parking and Drop-off Details. View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.

Outside Access (Central Station Entrance)

  • This information is for the entrance located within Newcastle Station.
  • There is level access into the venue.
  • The main doors open (no doors).
  • The door opening is 120cm (3ft 11in) wide.
  • Comments View
    • Please see the Newcastle Station guide for further access details regarding this entrance.

Outside Access (Neville Street Entrance)

  • This information is for the entrance located leading from the main road to the concourse.
  • There is not level access into the venue.
  • The main doors open (no doors).
  • The door opening is 400cm (13ft 1in) wide.

Level Change (Neville Street Entrance)

  • There are steps to access this area / service.
  • The steps are located ahead as you enter.
  • There is / are 15+ step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Grainger Street Entrance)

  • This information is for the entrance located leading from the main road to the concourse.
  • There is not level access into the venue.
  • The main doors open (no doors).
  • The door opening is 350cm (11ft 6in) wide.

Level Change (Grainger Street Entrance)

  • There are steps to access this area / service.
  • The steps are located ahead as you enter.
  • There is / are 15+ step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • Motorised scooters are not allowed in public parts of the venue.
  • Lighting levels are medium.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G-1.
    • The escalators steps are not clearly marked.
    • The head and foot of the escalators are clearly marked.
    • The lighting level is medium.

Lift

  • There is a lift for public use.
  • The lift is located to the left as you enter.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 10m (32ft 10in) from Central Station entrance.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 140cm x 155cm (4ft 7in x 5ft 1in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 18:00-06:00.
  • There is not a ticket office.
  • There is a taxi rank at the station.
  • The taxi rank is located off Neville Street.
  • There are 2 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, please ask a member of staff.

Train Station Platform

  • This information is for platform(s) 1-2.
  • The platform(s) accessed by lift is / are 1-2.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-2.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.