You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Assisted Travel Contact Information. Skip to the next section.

Assisted Travel Contact Information

• Phone - 0345 722 5225
• Textphone - 1800 1034 5722 5225.

You are on Opening Times (Train Station). Skip to the next section.

Opening Times (Train Station)

• Monday 04:00 - 23:00.
• Tuesday 04:00 - 23:00.
• Wednesday 04:00 - 23:00.
• Thursday 04:00 - 23:00.
• Friday 04:00 - 23:00.
• Saturday 04:00 - 23:00.
• Sunday 07:00 - 23:30.

You are on Parking (Short Stay). Skip to the next section.

Parking (Short Stay)

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is not free for Blue Badge holders.

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• Venue Car Park View
  • The car park is located on Neville Street.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 460cm x 600cm (15ft 1in x 19ft 8in).
  • The nearest designated bay is 5m (5yd 1ft) from the Neville Street Entrances.
  • The furthest designated bay is 10m (10yd 2ft) from the Neville Street Entrances.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• On Street Parking and Drop-off Details. View
  • There is a designated drop off point.
  • The drop off point is located next to the designated parking bays.
  • There is not a dropped kerb from the drop off point.

You are on Parking (Long Stay). Skip to the next section.

Parking (Long Stay)

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is not free for Blue Badge holders.

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• Venue Car Park View
  • The car park is located at the side of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 460cm x 600cm (15ft 1in x 19ft 8in).
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.

You are on Outside Access (Neville Street Entrances). Skip to the next section.

Outside Access (Neville Street Entrances)

• This information is for the entrance located on Neville Street.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 185cm (6ft 1in).

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• Comments View
  • There are 2 similar entrances on Neville Street, 1 next to the taxi rank and 1 next to the short stay car park.

You are on Level Change (Neville Street Entrances). Skip to the next section.

Level Change (Neville Street Entrances)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is easy.
• The ramp or slope is permanent.

You are on Reception (Information Desk). Skip to the next section.

Reception (Information Desk)

• The desk is 35m (38yd 10in) from the Neville Street Entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height (77cm - 109cm).
• The desk does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a portable loop.
• Staff are trained to use the system.

You are on Reception (Travel Centre). Skip to the next section.

Reception (Travel Centre)

• The desk is 55m (60yd 5in) from the Neville Street Entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height (77cm - 109cm).
• The desk does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • The door into the travel centre opens towards you pull, is push pad operated and 90cm wide.
• Opening Times View
  • Monday 05:00 - 21:20.
  • Tuesday 05:00 - 21:20.
  • Wednesday 05:00 - 21:20.
  • Thursday 05:00 - 21:20.
  • Friday 05:00 - 21:20.
  • Saturday 05:00 - 21:20.
  • Sunday 07:30 - 21:20.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are varied.

You are on Train Station. Skip to the next section.

Train Station

• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 35m (38yd 10in) from the Neville Street Entrance.
• This office is located on the main concourse.
• There is a ticket office.
• The ticket office is located on the main concourse.
• The ticket office is 55m (60yd 5in) from the Neville Street Entrance.
• The train companies operating from within this station are Virgin Train East Coast and First TransPennine Express.
• The train companies that operate within this station include:.
• Please click here for access information for Virgin Train East Coast.
• Please click here for access information for First TransPennine Express.
• There is a taxi rank at the station.
• The taxi rank is located on Neville Street.
• The taxi rank is 5m (5yd 1ft) from the Neville Street Entrance.
• Shops and services within the station include Burger King, Starbucks Coffee, Costa Coffee, Pumpkin Cafe Shop, The Newcastle Hero, WH Smith, and Sainsburys Local.
• All key concourse shops and services have level access.
• There are 12 platform(s) in the station.
• The platform(s) which has/have level access is / are 1,2,9 10, 11 and 12.
• The platform(s) accessed by lift is / are 3 and 4.
• The platform(s) accessed by ramp / slope is / are 5,6, 7 and 8.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1,2,3,4,5,6,7,8,9,10,11 and 12.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 3 and 4.
  • Accessible toilets are located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, ask a member of staff.

You are on Level Change (Foot Bridge). Skip to the next section.

Level Change (Foot Bridge)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading from the main concourse to platforms 3,4,5,6,7 and 8.
• The ramp or slope is steep.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.

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• Comments View
  • There is a steep ramp and 8 clearly marked medium steps with hand rails on both sides on to the footbridge from the main concourse. (Shown in Pictures 1 and 2).
  • There is a steep ramp and 10+ clearly marked medium steps with hand rails on both sides on to the footbridge from platforms 3 and 4 (Shown in Pictures 3 and 4).
  • There is a steep ramp and 10+ clearly marked steps with hand rails on both sides on to the footbridge from platforms 5,6,7, and 8.

You are on Lift (Platform 2). Skip to the next section.

Lift (Platform 2)

• There is a lift for public use.
• The lift is located on Platform 2.
• The lift is a standard lift.
• The floors which are accessible by this lift are Platform 2 - Subway.
• The lift is 40m (43yd 2ft) from the Neville Street Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 180cm x 200cm (5ft 11in x 6ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Lift (Platform 3 and 4). Skip to the next section.

Lift (Platform 3 and 4)

• There is a lift for public use.
• The lift is located on Platform 3 and 4.
• The lift is a standard lift.
• The floors which are accessible by this lift are Subway - Platform 3 and 4 - Footbridge.
• The lift is 30m (32yd 2ft) from the Platform 2 Lift.
• Staff do not need to be notified for use of the lift.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 180cm x 200cm (5ft 11in x 6ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Accessible Toilet (Main Concourse). Skip to the next section.

Accessible Toilet (Main Concourse)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 50m (54yd 2ft) from the Neville Street Entrance.
  • The accessible toilet is located on the main concourse.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the information desk.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 200cm x 220cm (6ft 7in x 7ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 145cm (4ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The hand dryer is 105cm (3ft 5in) high.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
  • The height of the sink is 75cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the grab rails and wall is good.
  • The contrast between the drop down rails and wall is fair.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Accessible Toilet (Platform 3 and 4). Skip to the next section.

Accessible Toilet (Platform 3 and 4)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 9m (9yd 2ft) from the Platfrom 3 and 4 Lift.
  • The accessible toilet is located between platforms 3 and 4.
  • There is level access to the accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 160cm x 250cm (5ft 3in x 8ft 2in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
  • The coat hook is not within 120cm (3ft 11in) from floor level.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the grab rails and wall is good.
  • The contrast between the drop down rails and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 100cm (3ft 3in).

You are on Changing Places (Main Concourse). Skip to the next section.

Changing Places (Main Concourse)

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• Location and access View
  • The facility is located on the main concourse.
  • The facility is 50m (54yd 2ft) from the Neville Street Entrance.
  • There is level access to the facility.
• Dimensions and features View
  • You do need a key for the facility.
  • It is a radar key.
  • The key can be obtained from the information desk.
  • The door opens inwards.
  • The width of the door is 85cm (2ft 9in).
  • The dimensions of the facility are 280cm x 380cm (9ft 2in x 12ft 6in).
  • The facility changing bench height is adjustable.
  • The facility changing bench is wall mounted.
  • The length of the bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in cubicle.
  • The sling is attached to the hoist by hook.
  • The facility toilet is corner.
  • The transfer space on the left as you face the toilet is 145cm (4ft 9in).
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • Drop down rails are provided.
  • As you face the toilet the drop down rails are on the left.
  • The type of sink is fixed.
  • Wall mounted hand rails are available at the sink.
  • As you face the sink, rails are available on both sides.
  • Disposal facilities are available.
  • A privacy screen is not available.
  • Wide tear off paper roll is not available.
  • The facility has a non slip floor.
  • A functioning emergency alarm is not available.
  • No emergency alarm is fitted in the cubicle.
• Comments View
  • The changing places facility has a baby change table available, with a height of 85cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located on the main concourse and platforms 3 and 4.
  • Inside the venue, there is level access to the female toilet.
  • Lighting levels are bright.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.