Access Guide
Location
- There is a bus stop within 150m (164yds) of the venue.
Assisted Travel Contact Information
- Phone - 0345 722 5225
- Textphone - 1800 1034 5722 5225.
Opening Times (Train Station)
- Monday 04:00 - 23:00.
- Tuesday 04:00 - 23:00.
- Wednesday 04:00 - 23:00.
- Thursday 04:00 - 23:00.
- Friday 04:00 - 23:00.
- Saturday 04:00 - 23:00.
- Sunday 07:00 - 23:30.
Parking (Short Stay)
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is located on Neville Street.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 2 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 460cm x 600cm (15ft 1in x 19ft 8in).
- The nearest designated bay is 5m (5yd 1ft) from the Neville Street Entrances.
- The furthest designated bay is 10m (10yd 2ft) from the Neville Street Entrances.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is a designated drop off point.
- The drop off point is located next to the designated parking bays.
- There is not a dropped kerb from the drop off point.
Parking (Long Stay)
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is located at the side of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 460cm x 600cm (15ft 1in x 19ft 8in).
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Neville Street Entrances)
- This information is for the entrance located on Neville Street.
- There is not level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 185cm (6ft 1in).
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Comments
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- There are 2 similar entrances on Neville Street, 1 next to the taxi rank and 1 next to the short stay car park.
Level Change (Neville Street Entrances)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
Reception (Information Desk)
- The desk is 35m (38yd 10in) from the Neville Street Entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height (77cm - 109cm).
- The desk does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a portable loop.
- Staff are trained to use the system.
Reception (Travel Centre)
- The desk is 55m (60yd 5in) from the Neville Street Entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height (77cm - 109cm).
- The desk does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
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Comments
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- The door into the travel centre opens towards you pull, is push pad operated and 90cm wide.
Inside Access
- There is level access to the service.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are varied.
Train Station
- The station is staffed.
- There is an office to obtain help.
- The office to obtain help is 35m (38yd 10in) from the Neville Street Entrance.
- This office is located on the main concourse.
- There is a ticket office.
- The ticket office is located on the main concourse.
- The ticket office is 55m (60yd 5in) from the Neville Street Entrance.
- The train companies operating from within this station are Virgin Train East Coast and First TransPennine Express.
- The train companies that operate within this station include:.
- Please click here for access information for Virgin Train East Coast.
- Please click here for access information for First TransPennine Express.
- There is a taxi rank at the station.
- The taxi rank is located on Neville Street.
- The taxi rank is 5m (5yd 1ft) from the Neville Street Entrance.
- Shops and services within the station include Burger King, Starbucks Coffee, Costa Coffee, Pumpkin Cafe Shop, The Newcastle Hero, WH Smith, and Sainsburys Local.
- All key concourse shops and services have level access.
- There are 12 platform(s) in the station.
- The platform(s) which has/have level access is / are 1,2,9 10, 11 and 12.
- The platform(s) accessed by lift is / are 3 and 4.
- The platform(s) accessed by ramp / slope is / are 5,6, 7 and 8.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1,2,3,4,5,6,7,8,9,10,11 and 12.
- Accessible toilets are located on the platform(s).
- Accessible toilets are located on platform(s) 3 and 4.
- Accessible toilets are located on the main station concourse.
- There is a wheelchair available to borrow.
- To borrow a wheelchair, ask a member of staff.
Level Change (Foot Bridge)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading from the main concourse to platforms 3,4,5,6,7 and 8.
- The ramp or slope is steep.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does have handrails.
- The handrails are on both sides.
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Comments
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- There is a steep ramp and 8 clearly marked medium steps with hand rails on both sides on to the footbridge from the main concourse. (Shown in Pictures 1 and 2).
- There is a steep ramp and 10+ clearly marked medium steps with hand rails on both sides on to the footbridge from platforms 3 and 4 (Shown in Pictures 3 and 4).
- There is a steep ramp and 10+ clearly marked steps with hand rails on both sides on to the footbridge from platforms 5,6,7, and 8.
Lift (Platform 2)
- There is a lift for public use.
- The lift is located on Platform 2.
- The lift is a standard lift.
- The floors which are accessible by this lift are Platform 2 - Subway.
- The lift is 40m (43yd 2ft) from the Neville Street Entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 180cm x 200cm (5ft 11in x 6ft 7in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Lift (Platform 3 and 4)
- There is a lift for public use.
- The lift is located on Platform 3 and 4.
- The lift is a standard lift.
- The floors which are accessible by this lift are Subway - Platform 3 and 4 - Footbridge.
- The lift is 30m (32yd 2ft) from the Platform 2 Lift.
- Staff do not need to be notified for use of the lift.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 180cm x 200cm (5ft 11in x 6ft 7in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Accessible Toilet (Main Concourse)
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 50m (54yd 2ft) from the Neville Street Entrance.
- The accessible toilet is located on the main concourse.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from the information desk.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door weight is light.
- The dimensions of the accessible toilet are 200cm x 220cm (6ft 7in x 7ft 3in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 145cm (4ft 9in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The hand dryer is 105cm (3ft 5in) high.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is placed higher than 74cm (2ft 5in).
- The height of the sink is 75cm (2ft 6in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is good.
- The contrast between the drop down rails and wall is fair.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Accessible Toilet (Platform 3 and 4)
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 9m (9yd 2ft) from the Platfrom 3 and 4 Lift.
- The accessible toilet is located between platforms 3 and 4.
- There is level access to the accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door weight is light.
- The dimensions of the accessible toilet are 160cm x 250cm (5ft 3in x 8ft 2in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 90cm (2ft 11in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is good.
- The contrast between the drop down rails and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the accessible toilet.
- The height of the baby change table once extended is 100cm (3ft 3in).
Changing Places (Main Concourse)
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Location and access
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- The facility is located on the main concourse.
- The facility is 50m (54yd 2ft) from the Neville Street Entrance.
- There is level access to the facility.
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Dimensions and features
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- You do need a key for the facility.
- It is a radar key.
- The key can be obtained from the information desk.
- The door opens inwards.
- The width of the door is 85cm (2ft 9in).
- The dimensions of the facility are 280cm x 380cm (9ft 2in x 12ft 6in).
- The facility changing bench height is adjustable.
- The facility changing bench is wall mounted.
- The length of the bench is 180cm (5ft 11in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in cubicle.
- The sling is attached to the hoist by hook.
- The facility toilet is corner.
- The transfer space on the left as you face the toilet is 145cm (4ft 9in).
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- Drop down rails are provided.
- As you face the toilet the drop down rails are on the left.
- The type of sink is fixed.
- Wall mounted hand rails are available at the sink.
- As you face the sink, rails are available on both sides.
- Disposal facilities are available.
- A privacy screen is not available.
- Wide tear off paper roll is not available.
- The facility has a non slip floor.
- A functioning emergency alarm is not available.
- No emergency alarm is fitted in the cubicle.
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Comments
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- The changing places facility has a baby change table available, with a height of 85cm.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female Toilet(s)
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- The female toilets are located on the main concourse and platforms 3 and 4.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are bright.
Additional Info
- Staff do receive disability awareness / equality training.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.