Access Guide
Location
- The venue is situated outside the centre of the town or city.
- This venue is situated in Newcastle upon Tyne.
- The venue is not situated on a road which has a steep gradient.
- The nearest mainline station is Newcastle Central.
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Comments
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- The nearest Metro station is Bank Foot.
Parking
- The venue does have its own car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- The patron does not have to cross a road.
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Comments
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- The car park is 13m from the venue's entrance.
- The convenient dropoff point is located in the car park
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Parking
- The venue does have its own car park.
- There are 12 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 400cm x 300cm (13ft 1in x 9ft 10in).
- The nearest designated bay is 25m (27yd) from the main accessible entrance.
- The car park does not have a height restriction barrier.
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Comments
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- The car park has a tarmac surface outside the East Stand, and a loose chippings surface in the area further away.
Outside Access (the West Stand - Corporate and Restaurant Entrance)
- There is not level access into the venue.
- The main door(s) open away from you (push).
- The doors are single width.
- The door(s) is / are heavy.
- The door opening is 100cm (3ft 3in) wide.
Level Change (the West Stand - Corporate and Restaurant Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading up to the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
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Comments
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- This entrance also has a revolving door next to the accessible entrance.
Outside Access (the East Stand - Main Entrance)
- There is not level access into the venue.
- The main doors open towards you (pull).
- The doors are double width.
- The doors are heavy.
- The door opening is 77cm (2ft 6in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open towards you (pull).
- The doors are double width.
- The doors are heavy.
- The door opening is 77cm (2ft 6in) wide.
Level Change (the East Stand - Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading up to the entrance from the car park.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- The width of the ramp or slope is 220cm (7ft 3in).
Outside Access (the Stadium)
- There is not level access into the venue.
- The main doors open (no doors).
Level Change (the Stadium)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading into the stadium from the entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
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Comments
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- Wheelchair users and people with disabilities, plus a carer, can enter the stadium via one of the 6 exit gates located around the stadium.
- There are also turnstiles, 52 cm wide, around the stadium.
Outside Access (the East Stand - Club Shop Entrance)
- There is not level access into the venue.
- The main doors open away from you (push).
- The doors are single width.
- The doors are heavy.
- The door opening is 80cm (2ft 7in) wide.
Level Change (the East Stand - Club Shop Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading up from the car park.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
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Comments
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- The club shop also contains the ticket office.
Reception (West Stand)
- The reception desk is 5m (16ft 5in) from the front entrance.
- There is level access to reception from the entrance.
- The reception desk is high height.
- Lighting levels are bright.
- There is not a hearing assistance system.
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Comments
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- The reception desk has a lowered section.
Inside Access
- There is level access to the service.
- There is not a hearing assistance system.
- Lighting levels are bright.
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Comments
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- The photograph shows the concourse underneath the West Stand.
Restaurant Bar Internal (The Hiding Place)
- Once inside, there is level access to the service.
- Full table service is not available.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- The distance between the floor and the lowest table is 71cm (2ft 4in).
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is main means and snacks.
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Comments
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- The bar is located on the first floor of the East Stand. It is open to the public, from 12.00 - 00.00 everyday.
- There is also a room on the ground floor which is opened in the evening, or can be hired out for functions.
- There is a raised seating area in the bar, accessed via a deep step.
Sports Ground (South Stand)
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Home Support Seating
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- Wheelchair users do not have a designated accessible seating area.
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Away Support Seating
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- Wheelchair users do not have a designated accessible seating area.
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Comments
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- There is wheelchair seating at the front of the stand.
- Companions stand next to you.
- The nearest accessible toilet is 30 metres away, located under the stand.
- There is a designated section at the edge of the pitch for Under 16 to stand.
- However, these areas are closed if the wheelchair spaces behind are in use.
- There is identical wheelchair seating, and Under 16 standing, in the North Stand, except it is uncovered and has no toilets.
- Spectators using this stand use the toilets in the West Stand.
Sports Ground (West Stand Corporate Area - Level 1)
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Home Support Seating
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- Wheelchair users do not have a designated accessible seating area.
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Away Support Seating
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- Wheelchair users do not have a designated accessible seating area.
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Comments
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- There are wheelchair seating areas in the centre of the stand on this level.
- A companion can sit beside you.
- The nearest accessible toilet is 8 metres from these positions, in the corridor behind the seating area.
Sports Ground (East Stand)
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Home Support Seating
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- Wheelchair users do not have a designated accessible seating area.
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Away Support Seating
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- Wheelchair users do not have a designated accessible seating area.
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Comments
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- There is wheelchair seating next to the pitch in front of the East Stand.
- Companions can stand next to you.
- The nearest accessible toilet is 20 metes from this position, in the South Stand.
- The seating here is accessed via a moderate slope, and there is also a moderate slope to access the toilets from here.
Sports Ground (West Stand)
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Home Support Seating
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- Wheelchair users do not have a designated accessible seating area.
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Away Support Seating
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- Wheelchair users do not have a designated accessible seating area.
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Comments
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- There is wheelchair seating at the front of the stand.
- Companions sit next to you.
- The nearest accessible toilet is 30 metres away, located under the stand.
Sports Ground (West Stand Corporate Area - Level 2)
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Home Support Seating
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- Wheelchair users do not have a designated accessible seating area.
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Away Support Seating
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- Wheelchair users do not have a designated accessible seating area.
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Comments
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- There are wheelchair seating areas at the far ends of the stand on this level.
- A companion can sit beside you.
- The nearest accessible toilet is 40 metres from these positions, and is located in the corridor behind the Corporate Boxes.
Other Floors
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Steps
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- The floors which are accessible by stairs are G - 1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
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Comments
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- The staircase detailed here is in the East Stand.
Other Floors
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Steps
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- The floors which are accessible by stairs are G - 2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is bright.
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Comments
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- The staircase detailed here is in the West Stand.
Lift (East Stand)
- There is a lift for public use.
- The lift is located in the foyer.
- The lift is a standard lift.
- The floors which are accessible by this lift are G - 1.
- The lift is 12m (13yd) from accessible entrance.
- Staff do not need to be notified for use of the lift.
- The dimensions of the lift are 140cm x 108cm (4ft 7in x 3ft 7in).
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The lift controls do not have Braille markings.
- The lift controls do not have tactile markings.
- The lighting level in the lift is bright.
Lift (West Stand)
- There is a lift for public use.
- The lift is located to the left of the reception desk.
- The lift is a standard lift.
- The floors which are accessible by this lift are G - 2.
- The lift is 5m (16ft 5in) from accessible entrance.
- Staff do not need to be notified for use of the lift.
- The dimensions of the lift are 109cm x 132cm (3ft 7in x 4ft 4in).
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The lift controls do not have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is bright.
Accessible Toilet (West Stand Ground Floor)
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- This accessible toilet is 40m (43yd 2ft) from the accessible entrance.
- This accessible toilet is located underneath the stand, at each end.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a twist lock.
- The dimensions of the accessible toilet are 180cm x 245cm (5ft 11in x 8ft).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 110cm (3ft 7in).
- The tap type is lever.
- Disposal facilities are not available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the walls and floor is good.
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Comments
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- Wall mounted and drop down rails are available.
- The details here are for the accessible toilet next to the South Stand.
- There is an identical toilet at the other end of the stand, except with the transfer space on the right.
Accessible Toilet (West Stand - Level 1)
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- This accessible toilet is 35m (38yd 10in) from the accessible entrance.
- This accessible toilet is located in the corridor leading to the wheelchair spaces.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a twist lock.
- The dimensions of the accessible toilet are 147cm x 223cm (4ft 10in x 7ft 4in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 77cm (2ft 6in).
- The tap type is lever.
- The emergency pull cord alarm is not fully functional.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the walls and floor is fair.
- The lighting levels are bright.
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Comments
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- Wall mounted and drop down rails are available.
- The details here are for the accessible toilet in the corridor leading from Due Dieci restaurant.
- There is an identical toilet on this level next to the Gold Suite North function room, except the transfer space is on the right.
- There is also an adapted toilet on to ground floor, next to the reception desk. This has the transfer space on the left.
Accessible Toilet (South Stand)
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- This accessible toilet is 50m (54yd 2ft) from the accessible entrance.
- This accessible toilet is located underneath the stand.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a twist lock.
- The dimensions of the accessible toilet are 180cm x 240cm (5ft 11in x 7ft 10in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 109cm (3ft 7in).
- The tap type is lever.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer is placed higher than 100cm (3ft 3in).
- There is a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Comments
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- Wall mounted and drop down rails are available.
Accessible Toilet (East Stand)
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- This accessible toilet is 17m (18yd 1ft) from the accessible entrance.
- This accessible toilet is located in the foyer on the ground floor.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The dimensions of the accessible toilet are 154cm x 152cm (5ft 1in x 4ft 12in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 82cm (2ft 8in).
- The tap type is lever.
- The emergency pull cord alarm is not fully functional.
- Disposal facilities are available in the cubicle.
- There is a coat hook.
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Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- The height of the toilet seat above floor level is 43cm (1ft 5in).
- There is a hand dryer.
- The hand dryer is placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin is placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the walls and floor is fair.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
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Comments
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- Wall mounted and drop down rails are available.
- There are also standard toilets, with level access, on the first floor next to the bar.
Accessible Toilet (West Stand Corporate Area - Level 2)
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- This accessible toilet is 22m (24yd 2in) from the accessible entrance.
- This accessible toilet is located to the left as you enter the Level 2 corridor.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a twist lock.
- The dimensions of the accessible toilet are 190cm x 225cm (6ft 3in x 7ft 5in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 155cm (5ft 1in).
- The tap type is lever.
- Disposal facilities are not available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Comments
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- Wall mounted and drop down rails are available.
- The toilets here are for corporate box and function room users.
Standard Toilet(s) (West Stand Corporate Area - Level 2)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located at either end of the Level 2 corridor.
- The female toilets are 29m (31yd 2ft) from the accessible entrance.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located at either end of the Level 2 corridor.
- The male toilets are 31m (33yd 2ft) from the accessible entrance.
- Inside the venue, there is level access to the male toilet.
- Lighting levels are low.
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Comments
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- The toilets here are for corporate box and function room users.
Standard Toilet(s) (West Stand - Level 1)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located in the corridor leading to the wheelchair spaces.
- The female toilets are 38m (41yd 1ft) from the accessible entrance.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located in the corridor leading to the wheelchair spaces.
- The male toilets are 38m (41yd 1ft) from the accessible entrance.
- Lighting levels are bright.
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Comments
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- The details here are for the accessible toilet in the corridor leading from Due Dieci restaurant.
- There is an identical toilet on this level next to the Gold Suite North function room, except the transfer space is on the right.
- There is also an accessible toilet on to ground floor, next to the reception desk. This has the transfer space on the left.
Standard Toilet(s) (East Stand)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located in the foyer on the ground floor.
- The female toilets are 10m (10yd 2ft) from the accessible entrance.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
View
- The male toilet facilities that were surveyed are located in the foyer on the ground floor.
- The male toilets are 18m (19yd 2ft) from the accessible entrance.
- Inside the venue, there is level access to the male toilet.
- Lighting levels are bright.
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Comments
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- There are also standard toilets, with level access, on the first floor next to the bar.
Standard Toilet(s) (South Stand)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located underneath the stand.
- The female toilets are 45m (49yd 8in) from the accessible entrance.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located underneath the stand.
- The male toilets are 40m (43yd 2ft) from the accessible entrance.
- Inside the venue, there is level access to the male toilet.
- Lighting levels are bright.
Standard Toilet(s) (West Stand Ground Floor)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located underneath the stand, at each end.
- The female toilets are 38m (41yd 1ft) from the accessible entrance.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
View
- The male toilet facilities that were surveyed are located underneath the stand, at each end.
- The male toilets are 38m (41yd 1ft) from the accessible entrance.
- Inside the venue, there is level access to the male toilet.
- Lighting levels are bright.
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Comments
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- The details here are for the accessible toilet next to the South Stand.
- There is an identical toilet at the other end of the stand, except with the transfer space on the right.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
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Comments
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- There is a Learning Centre located on the first floor of the East Stand, next to the lift.
- It has lowered desks and a large monitor available.
- A large keyboard and roller ball mouse can be made available on request.
Additional Info
- There is also a function room located on the first floor.
- On match days, the 2 rooms on the second floor become table service restaurants for corporate guests.
- The function room on the first floor becomes a carvery on some match days.
- The bars in all function rooms here have lowered sections making them accessible to wheelchair users.