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Pitcher and Piano

108 The Quayside, Newcastle upon Tyne, NE1 3DX

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Manors.

Opening Times

  • Monday 10:00 - 00:00.
  • Tuesday 10:00 - 00:00.
  • Wednesday 10:00 - 00:00.
  • Thursday 10:00 - 00:00.
  • Friday 10:00 - 00:00.
  • Saturday 10:00 - 01:00.
  • Sunday 10:00 - 00:00.

Parking

  • The venue does have its own car park.
  • Parking is free for all users.
  • Venue Car Park View
    • The car park is located off Sandgate.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 5 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 350cm x 480cm (11ft 6in x 15ft 9in).
    • The nearest designated bay is 105m (114yd 2ft) from the main entrance.
    • The furthest designated bay is 120m (131yd 8in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does have to cross a road.
    • The road is generally quiet.
    • The car park does have a height restriction barrier.
    • The maximum height is 215cm (7ft 1in).
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • The Pitcher and Piano have additional reserved customer car parking spaces on Level 2 of the Sandgate car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 182cm (5ft 12in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open towards you (pull).
    • The doors are double width.
    • The door(s) is / are heavy.
    • The door opening is 166cm (5ft 5in) wide.

Outside Access (Bar Entrance)

  • This information is for the entrance located at the rear of the building.
  • There is not level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 170cm (5ft 7in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open towards you (pull).
    • The doors are double width.
    • The door(s) is / are heavy.
    • The door opening is 160cm (5ft 3in) wide.

Level Change (Bar Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is portable.
  • There is not a level landing at the top of the ramp/slope.
  • Please contact a member of staff.
  • The ramp does not have handrails.
  • The width of the ramp/slope is 75cm (2ft 6in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the doorway.
  • There is/are 1 step(s) to the area/service.
  • The step(s) is/are clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does bypass the step(s).
  • Comments View
    • There is an easy slope down to this riverside seating area from the main entrance.

Outside Access (Terrace Entrance)

  • This information is for the entrance located on the first floor.
  • There is level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 150cm (4ft 11in) wide.
  • Comments View
    • These doors must be unlocked from the inside.
    • There are 2 tables on the terrace which have a medium step to access.

Inside Access

  • There is not level access to the service.
  • This venue does play background music/noise.
  • Music/noise is played throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments View
    • The ground floor is on two levels, with 5 medium steps with handrails on both sides between the levels.
    • There is a platform lift available to overcome these steps. Please see the relevant lift section for more details.

Level Change (Inside Access)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading down to the bar from the restaurant.
  • There is / are 5 step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The step(s) is / are clearly marked.
  • The step(s) is / are deep.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the step(s).

Lift (Accessible Lift)

  • There is a lift for public use.
  • The lift is located to the right as you enter the main entrance.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are G-LG.
  • The platform lift accesses a small level change.
  • The lift is 2m (2yd 7in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 98cm x 150cm (3ft 3in x 4ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • The upper lift door requires a Radar key, available from a member of staff.

Eating and Drinking (Restaurant)

  • The following information is for the restaurant.
  • Full table service is available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 9m (9yd 2ft) from the main entrance.
  • The distance between the floor and the lowest table is 71cm (2ft 4in).
  • The distance between the floor and the highest table is 105cm (3ft 5in).
  • The standard height for tables is 71cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Eating and Drinking (Bar)

  • The following information is for the bar.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 17m (18yd 1ft) from the accessible lift.
  • The distance between the floor and the lowest table is 36cm (1ft 2in).
  • The distance between the floor and the highest table is 108cm (3ft 7in).
  • The standard height for tables is 98cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is main meals and snacks.
  • Comments View
    • Outdoor and first floor terrace seating areas are available.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G - 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift

  • There is a lift for public use.
  • The lift is located on the lower section of the ground floor.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G - 1.
  • The lift is 26m (28yd 1ft) from the accessible lift.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 97cm (3ft 2in).
  • The dimensions of the lift are 103cm x 139cm (3ft 5in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is written text signage on or near the toilet door.
    • This accessible toilet is approximately 25m (27yd 1ft) from the accessible lift.
    • This accessible toilet is located on the lower level of the ground floor after the bar.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 89cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 145cm x 195cm (4ft 9in x 6ft 5in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 66cm (2ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 96cm (3ft 2in).

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.