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The Grand Hotel - Gosforth Park

High Gosforth Park, Newcastle upon Tyne, NE3 5HN

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Access Guide

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Introduction

  • Services / facilities within the building include Chats Bar, The Plate Restaurant, Leisure Club and Swimming Pool, Hairdressing Salon and Beauty Salon, Conference and Banqueting Suite.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Newcastle Central.
  • The nearest Metro Station is Regent Centre.

Opening Times

  • Reception is staffed 24 hours per day.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located at the front of the hotel.
    • The car park type is open air/surface.
    • There is/are 4 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 500cm (11ft 10in x 16ft 5in).
    • The nearest Blue Badge bay is 6m (6yd 1ft) from the Main Entrance.
    • The furthest Blue Badge bay is 15m (16yd 1ft) from the Main Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • Photographs 6,7,and 8 show the overspill car park to the right of the Conference and Banqueting Suite.
    • The surface in the overspill car park is uneven.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 125cm (4ft 1in).
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 145cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 148cm.
  • Ramp/Slope View
    • The ramp/slope is located to the right of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 97cm (3ft 2in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located leading to the entrance.
    • There is/are 5 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 13cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Reception

  • The desk/counter is 4m (4yd 1ft) from the Main Entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is not a hearing assistance system.
  • Comments View
    • You must verify your car for free parking.
    • The height to the parking machine is 140cm, as seen in photograph 3.

Inside Access (Hotel)

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played in the public areas.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.

Eating and Drinking (Chats Bar - Annex Brasserie)

  • The following information is for the restaurant/bar.
  • The bar is located to the left as you enter from the Main Entrance.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 7m (7yd 1ft) from the Main Entrance.
  • The distance between the floor and the lowest table is 44cm (1ft 5in).
  • The distance between the floor and the highest table is 110cm (3ft 7in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Eating and Drinking (The Plate Restaurant)

  • The following information is for the restaurant.
  • The restaurant is located ahead as you enter from the Main Entrance.
  • The bar does serve food.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 16m (17yd 1ft) from the Main Entrance.
  • The standard height for tables is 69cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • The type of food served here is breakfasts only.
  • Comments View
    • There are no menus as the restaurant is used for breakfast only.
    • The height of the buffet table is 86cm, as seen in photograph 8.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG,G, 1,2,3,4.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are annex bedrooms.
  • Comments View
    • Photographs 4,5, and 6 show the rear staircase, leading from all floors to the Conference and Banqueting Suite.
    • Photographs 7,8 and 9 show the stair case leading to the annex bedrooms that are not accessible.

Lift

  • There is a lift for public use.
  • The lift is located ahead as you enter from the Main Entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG,G 1,2,3,4.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 6m (6yd 1ft) from the Main Entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 89cm (2ft 11in).
  • The dimensions of the lift are 170cm x 98cm (5ft 7in x 3ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Accessible Toilet (Lower Ground Floor - Left Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the lift.
    • This accessible toilet is located to the left as you exit the lift.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 78cm (2ft 7in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 150cm x 275cm (4ft 11in x 9ft).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary, general domestic waste and waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
    • The height of the coat hook is 47cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • There is a low colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • There is a poor colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within this accessible toilet.
    • The height of the baby change table once extended is 86cm (2ft 10in).

Standard Toilet(s) (Lower Ground Floor)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to the left as you exit the lifts.
    • The female toilet(s) is/are approximately 6m (6yd 1ft) from the lift.
    • Inside the venue, there is level access to the female toilet(s).
    • This is by lift.
    • Lighting levels in the female toilets are moderate to good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the right as you exit the lifts.
    • The male toilet(s) is/are approximately 2m (2yd 7in) from the lift.
    • Inside the venue, there is level access to the male toilet(s).
    • This is by lift.
    • Lighting levels in the male toilets are moderate to good.

Room (Room 427)

  • General Information View
    • There are 233 rooms in total.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 3 room(s) which has / have accessible ensuite facilities.
    • There is / are 0 adjoining room(s) available for carers.
  • Location and Access View
    • The accessible room viewed is 35m (38yd 10in) from the lift.
    • There is level access from an accessible entrance.
    • This is by lift.
    • No accessible rooms are located in a separate building from the main hotel.
  • Accessible Room View
    • The room number or room name viewed was 427.
    • The width of the door is 86cm.
    • The height of the bed is 58cm.
    • The measurement between the bed base and floor is 11cm (4in).
    • Light switches are within 120cm from floor level.
    • There is not a functional emergency alarm in the room.
    • No emergency alarm is fitted in the room.
    • An adjoining room is not available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 87cm (2ft 10in).
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The dimensions of the accessible ensuite are 108cm x 175cm (3ft 7in x 5ft 9in).
    • There is not a lateral transfer space.
    • Wall mounted grab rails are not available for the toilet.
    • The toilet seat is 43cm (1ft 5in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The height of the sink is 82cm (2ft 8in).
    • The tap type is lever.
    • There is not a mixer tap for the sink.
    • There is a functional emergency alarm available in the ensuite.
    • Disposal facilities are available.
    • There are mirrors.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is a bath.
    • The height of the side of the bath from floor level is 54cm (1ft 9in).
    • The tap type is twist/turn.
    • There is not a mixer tap.
    • There is a shower over the bath.
    • The shower head height is adjustable.
    • The shower control type is twist/turn.
    • There are handrails available for the bath.
  • Wheel In Shower View
    • There is not a wheel in shower.
  • Signage, colour contrast and lighting in accessible rooms View
    • The colour contrast between the external hotel room door and wall is low.
    • The colour contrast between the walls and floor is high.
    • The colour contrast between the internal hotel room door and wall is high.
    • The colour contrast between the external ensuite door and wall is high.
    • Lighting levels in the room are good.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is high.
    • The colour contrast between the walls and floor in the ensuite is high.
    • The colour contrast between the dropdown rails and wall is low.
    • Lighting levels in the ensuite are good.
  • Auxiliary Aids - General View
    • Some hotel rooms have auxiliary aids for people with sensory impairments.
    • The available auxiliary aid(s) is(are) flashing alarm(s).
    • Flashing fire alarms are in rooms.
    • The hotel does not provide other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
    • The number of accessible rooms with baths is 3.
    • The number of accessible rooms with wheel in showers is 0.
  • Ground Floor Standard Rooms View
    • There are not standard rooms on the ground floor.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
    • Adjoining rooms are not available.
  • Comments View
    • There are also accessible bedroom on floors 3 and 4.

Outside Access (Conference and Banqueting Suite)

  • Entrance View
    • This information is for the entrance located to the left of the hotel.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 178cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 178cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located to the right of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the left going up.
    • The width of the ramp/slope is 130cm (4ft 3in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located leading to the entrance.
    • There is/are 5 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.

Inside Access (Conference and Banqueting Suite)

  • There is not level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • The hearing assistance system was not tested at the time of the survey.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.
  • Comments View
    • There is level access to the banqueting suites only.
    • The hearing loop is in the Grandstand function room only.
    • Parking must be verified to qualify for free parking.
    • The height to the top of the parking machine is 120cm, as seen in photograph 1.
    • A buffet table is available for conference breaks, as seen in photograph 7.
    • The height of this table is 110cm.

Level Change (Conference and Banqueting - Conference Rooms - Accessible and Standard Toilets)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located ahead and to the right as you enter from the Conference and Banqueting Suite Entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • The width of the ramp/slope is 116cm (3ft 10in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the right as you enter from the Conference and Banqueting Suite Entrance.
  • There is/are 5 step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre of the step(s).
  • The ramp/slope does bypass the step(s).

Accessible Toilet (Conference and Banqueting Suite - Left Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • This accessible toilet is approximately 65m (71yd 3in) from the Conference and Banqueting Suite Entrance.
    • This accessible toilet is located in the female standard toilet.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is not a shared toilet.
    • There is a similar accessible toilet in the male standard toilets.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 76cm (2ft 6in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 128cm x 135cm (4ft 2in x 4ft 5in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 78cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 93cm and 167cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 137cm (4ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • There is a low colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • There is a poor colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within this accessible toilet.
    • The height of the baby change table once extended is 88cm (2ft 11in).
  • Comments View
    • Photograph 6 and 7 show the similar accessible toilet in the male standard toilets.
    • This toilet does not have a baby change table.

Standard Toilet(s) (Conference and Banqueting Suite)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the right as you enter from the Conference and Banqueting Suite Entrance.
    • The female and male toilets are approximately 65m (71yd 3in) from the Conference and Banqueting Suite Entrance.
    • Inside the venue, there is not level access to the female and male toilets.
    • Lighting levels in the female and male toilets are moderate to good.

Additional Info

  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located on the grass areas around the hotel.