You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include Chats Bar, The Plate Restaurant, Leisure Club and Swimming Pool, Hairdressing Salon and Beauty Salon, Conference and Banqueting Suite.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• The information in this section was taken in January 2022.
• Our hotels are open for all guests although some are temporarily running reduced services and some amenities may be unavailable. We are still operating an enhanced cleaning schedule and we have a number of measures in place to ensure you can stay with us safely.
• There is not a member of staff available at the entrance.
• There is a hand sanitiser available at the entrance.
• The hand sanitisers are free standing.
• The height of the hand sanitiser is 112cm.
• Hand sanitisers are available inside the venue.
• There is not a limited number of people allowed inside.
• There is a Track and Trace system in place.
• There is not a one-way system throughout.
• There is clear signage inside to help with social distancing.
• There are protective clear screens located at desks/counters.
• Toilets are available.
• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Newcastle Central.
• The nearest Metro Station is Regent Centre.

You are on Opening Times. Skip to the next section.

Opening Times

• Reception is staffed 24 hours per day.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located at the front of the hotel.
  • The car park type is open air/surface.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 500cm (11ft 10in x 16ft 5in).
  • The nearest Blue Badge bay is 6m (6yd 1ft) from the Main Entrance.
  • The furthest Blue Badge bay is 15m (16yd 1ft) from the Main Entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Photographs 6,7,and 8 show the overspill car park to the right of the Conference and Banqueting Suite.
  • The surface in the overspill car park is uneven.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 125cm (4ft 1in).
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 145cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 148cm.
• Ramp/Slope View
  • The ramp/slope is located to the right of the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 97cm (3ft 2in).
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located leading to the entrance.
  • There is/are 5 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 13cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 4m (4yd 1ft) from the Main Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is not a hearing assistance system.

Collapse all Expand all

• Comments View
  • You must verify your car for free parking.
  • The height to the parking machine is 140cm, as seen in photograph 3.

You are on Inside Access (Hotel). Skip to the next section.

Inside Access (Hotel)

• There is level access to the service(s).
• This venue does play background music.
• Music is played in the public areas.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are good.

You are on Eating and Drinking (Chats Bar - Annex Brasserie). Skip to the next section.

Eating and Drinking (Chats Bar - Annex Brasserie)

• The following information is for the restaurant/bar.
• The bar is located to the left as you enter from the Main Entrance.
• The bar does serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 7m (7yd 1ft) from the Main Entrance.
• The distance between the floor and the lowest table is 44cm (1ft 5in).
• The distance between the floor and the highest table is 110cm (3ft 7in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Eating and Drinking (The Plate Restaurant). Skip to the next section.

Eating and Drinking (The Plate Restaurant)

• The following information is for the restaurant.
• The restaurant is located ahead as you enter from the Main Entrance.
• The bar does serve food.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 16m (17yd 1ft) from the Main Entrance.
• The standard height for tables is 69cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• The type of food served here is breakfasts only.

Collapse all Expand all

• Comments View
  • There are no menus as the restaurant is used for breakfast only.
  • The height of the buffet table is 86cm, as seen in photograph 8.

You are on Other Floors. Skip to the next section.

Other Floors

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are LG,G, 1,2,3,4.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are annex bedrooms.
• Comments View
  • Photographs 4,5, and 6 show the rear staircase, leading from all floors to the Conference and Banqueting Suite.
  • Photographs 7,8 and 9 show the stair case leading to the annex bedrooms that are not accessible.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located ahead as you enter from the Main Entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG,G 1,2,3,4.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 6m (6yd 1ft) from the Main Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 89cm (2ft 11in).
• The dimensions of the lift are 170cm x 98cm (5ft 7in x 3ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

Collapse all Expand all

• Comments View
  • There are two similar lifts side by side.

You are on Accessible Toilet (Lower Ground Floor - Left Transfer). Skip to the next section.

Accessible Toilet (Lower Ground Floor - Left Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the lift.
  • This accessible toilet is located to the left as you exit the lift.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 78cm (2ft 7in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 150cm x 275cm (4ft 11in x 9ft).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, general domestic waste and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
  • The height of the coat hook is 47cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within this accessible toilet.
  • The height of the baby change table once extended is 86cm (2ft 10in).

You are on Standard Toilet(s) (Lower Ground Floor). Skip to the next section.

Standard Toilet(s) (Lower Ground Floor)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located to the left as you exit the lifts.
  • The female toilet(s) is/are approximately 6m (6yd 1ft) from the lift.
  • Inside the venue, there is level access to the female toilet(s).
  • This is by lift.
  • Lighting levels in the female toilets are moderate to good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located to the right as you exit the lifts.
  • The male toilet(s) is/are approximately 2m (2yd 7in) from the lift.
  • Inside the venue, there is level access to the male toilet(s).
  • This is by lift.
  • Lighting levels in the male toilets are moderate to good.

You are on Room (Room 427). Skip to the next section.

Room (Room 427)

Collapse all Expand all

• General Information View
  • There are 233 rooms in total.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 3 room(s) which has / have accessible ensuite facilities.
  • There is / are 0 adjoining room(s) available for carers.
• Location and Access View
  • The accessible room viewed is 35m (38yd 10in) from the lift.
  • There is level access from an accessible entrance.
  • This is by lift.
  • No accessible rooms are located in a separate building from the main hotel.
• Accessible Room View
  • The room number or room name viewed was 427.
  • The width of the door is 86cm (2ft 10in).
  • The height of the bed is 58cm (1ft 11in).
  • The measurement between the bed base and floor is 11cm (4in).
  • Light switches are within 120cm from floor level.
  • There is not a functional emergency alarm in the room.
  • No emergency alarm is fitted in the room.
  • An adjoining room is not available.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 87cm (2ft 10in).
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The dimensions of the accessible ensuite are 108cm x 175cm (3ft 7in x 5ft 9in).
  • There is not a lateral transfer space.
  • Wall mounted grab rails are not available for the toilet.
  • The toilet seat is 43cm (1ft 5in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The height of the sink is 82cm (2ft 8in).
  • The tap type is lever.
  • There is not a mixer tap for the sink.
  • There is a functional emergency alarm available in the ensuite.
  • Disposal facilities are available.
  • There are mirrors.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is a bath.
  • The height of the side of the bath from floor level is 54cm (1ft 9in).
  • The tap type is twist/turn.
  • There is not a mixer tap.
  • There is a shower over the bath.
  • The shower head height is adjustable.
  • The shower control type is twist/turn.
  • There are handrails available for the bath.
• Wheel In Shower View
  • There is not a wheel in shower.
• Signage, colour contrast and lighting in accessible rooms View
  • The colour contrast between the external hotel room door and wall is poor.
  • The colour contrast between the walls and floor is good.
  • The colour contrast between the internal hotel room door and wall is good.
  • The colour contrast between the external ensuite door and wall is good.
  • Lighting levels in the room are good.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is good.
  • The colour contrast between the walls and floor in the ensuite is good.
  • The colour contrast between the dropdown rails and wall is poor.
  • Lighting levels in the ensuite are good.
• Auxiliary Aids - General View
  • Some hotel rooms have auxiliary aids for people with sensory impairments.
  • The available auxiliary aid(s) is(are) flashing alarm(s).
  • Flashing fire alarms are in rooms.
  • The hotel does not provide other auxiliary aids for people with mobility impairments.
  • Assistance dogs are welcome to stay with guests in rooms.
  • The number of accessible rooms with baths is 3.
  • The number of accessible rooms with wheel in showers is 0.
• Ground Floor Standard Rooms View
  • There are not standard rooms on the ground floor.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
  • Adjoining rooms are not available.
• Comments View
  • There are also accessible bedroom on floors 3 and 4.

You are on Outside Access (Conference and Banqueting Suite). Skip to the next section.

Outside Access (Conference and Banqueting Suite)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located to the left of the hotel.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 178cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 178cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located to the right of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the left going up.
  • The width of the ramp/slope is 130cm (4ft 3in).
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located leading to the entrance.
  • There is/are 5 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.

You are on Inside Access (Conference and Banqueting Suite). Skip to the next section.

Inside Access (Conference and Banqueting Suite)

• There is not level access to the service(s).
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• The hearing assistance system was not tested at the time of the survey.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are good.

Collapse all Expand all

• Comments View
  • There is level access to the banqueting suites only.
  • The hearing loop is in the Grandstand function room only.
  • Parking must be verified to qualify for free parking.
  • The height to the top of the parking machine is 120cm, as seen in photograph 1.
  • A buffet table is available for conference breaks, as seen in photograph 7.
  • The height of this table is 110cm.

You are on Level Change (Conference and Banqueting - Conference Rooms - Accessible and Standard Toilets). Skip to the next section.

Level Change (Conference and Banqueting - Conference Rooms - Accessible and Standard Toilets)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located ahead and to the right as you enter from the Conference and Banqueting Suite Entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 116cm (3ft 10in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the right as you enter from the Conference and Banqueting Suite Entrance.
• There is/are 5 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are in the centre of the step(s).
• The ramp/slope does bypass the step(s).

You are on Accessible Toilet (Conference and Banqueting Suite - Left Transfer). Skip to the next section.

Accessible Toilet (Conference and Banqueting Suite - Left Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • This accessible toilet is approximately 65m (71yd 3in) from the Conference and Banqueting Suite Entrance.
  • This accessible toilet is located in the female standard toilet.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is not a shared toilet.
  • There is a similar accessible toilet in the male standard toilets.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 76cm (2ft 6in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 128cm x 135cm (4ft 2in x 4ft 5in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 78cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and general domestic waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 93cm and 167cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 137cm (4ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within this accessible toilet.
  • The height of the baby change table once extended is 88cm (2ft 11in).
• Comments View
  • Photograph 6 and 7 show the similar accessible toilet in the male standard toilets.
  • This toilet does not have a baby change table.

You are on Standard Toilet(s) (Conference and Banqueting Suite). Skip to the next section.

Standard Toilet(s) (Conference and Banqueting Suite)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the right as you enter from the Conference and Banqueting Suite Entrance.
  • The female and male toilets are approximately 65m (71yd 3in) from the Conference and Banqueting Suite Entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located on the grass areas around the hotel.