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Theatre Royal

100 Grey Street, Newcastle upon Tyne, NE1 6BR

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About this venue

Newcastle’s Theatre Royal is one of only 9 Grade I listed theatre halls in England, the city’s theatre is often regarded as the finest theatre building in the country. Each year the Theatre Royal hosts over 300 shows which are enjoyed by over 300,000 visitors, this is due to the theatre accommodating the biggest names in dance, drama, music and comedy. The Theatre Royal plays home to the Shakespeare Company, the National Theatre, Opera North and Rambert Dance Company. If you are planning a visit to Newcastle, or live locally and are seeking a new experience, the Theatre Royal has to one of the best venues in town. Not only does the theatre offer some of the biggest and best shows in the country but also pre-theatre dining, theatre bars, afternoon tea, Artisan Ice Cream along with various programs for individuals to get involved.

Access Guide

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Opening Times

  • Opening times do vary depending on performances and Opening times for the venue vary according to bookings/events taking place.
  • Comments View
    • The box office is open from Monday to Saturday see separate section for details.

Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in Newcastle upon Tyne.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Newcastle.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • Blue Badge On Street Parking View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 220cm x 1400cm (7ft 3in x 45ft 11in).
    • On street Blue Badge parking is located to the right of the building on Shakespeare Street.
  • Standard On Street Parking View
    • Clearly signed and / or standard marked parking bays are available.
    • The dimensions of the standard marked parking bays are 220cm x 4000cm (7ft 3in x 131ft 3in).
    • Standard marked parking bays are located on Shakespeare Street.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open automatically (away from you).
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The doors are double width.
    • The door opening is 123cm (4ft) wide.
    • There is a second set of doors.
    • The door(s) open automatically (towards you).
    • The doors are double width.
    • The door opening is 140cm (4ft 7in) wide.
  • Comments View
    • The automatic doors are to the left with heavy manual doors along the front of the building.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located in front of the manual doors to the left.
  • There is / are 2 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are medium.
  • The steps do not have handrails.
  • The ramp or slope does bypass the step(s).

Reception (Box Office)

  • The desk is 9m (9yd 2ft) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • The box office is open until 20:00 on days with a performance.
  • Opening Times View
    • Monday 09:00 - 18:00.
    • Tuesday 09:00 - 18:00.
    • Wednesday 09:00 - 18:00.
    • Thursday 09:00 - 18:00.
    • Friday 09:00 - 18:00.
    • Saturday 09:00 - 18:00.
    • Sunday Closed.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Theatre

  • There are designated spaces for wheelchair users.
  • Designated seating is located the side or upper rear of the theatre.
  • Wheelchairs are left with the patron.
  • A companion may sit with you.
  • Companions sit beside you.
  • It is 15m (16yd 1ft) from the designated seating area to the nearest accessible toilet.
  • This venue does provide audio described performances.
  • There is a hearing assistance system.
  • The hearing system is infrared.
  • Staff are trained to use the hearing system.
  • A deposit is not required for the sound enhancement system.
  • There is not a wheelchair to borrow.
  • Concessions are available.
  • Assistance dogs are allowed in the auditorium.

Level Change (Theatre)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading down at the rear of the theatre.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does not have handrails.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading down at the rear right of the theatre.
  • There is / are 5 step(s) to the area / service.
  • The lighting levels at the steps are adjustable.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does bypass the step(s).
  • Comments View
    • There is a moderate slope leading down through the theatre.
    • There is also a moderate slope leading up to the additional accessible toilet to the rear left of the theatre.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG - G - 6.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Other View
    • The services / areas on the floors which are not accessible are some balconies.

Lift

  • There is a lift for public use.
  • The lift is located to the rear left of the foyer, opposite reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG - G - 6.
  • The lift is 8m (8yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 140cm x 105cm (4ft 7in x 3ft 5in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 5m (5yd 1ft) from the lift.
    • The accessible toilet is located next to the stalls.
    • There is level access to the accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 98cm (3ft 3in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 250cm x 160cm (8ft 2in x 5ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 95cm (3ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is push.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 105cm (3ft 5in).
  • Comments View
    • There is a further accessible toilet to the rear left of the theatre which offers transfer space on the left.
    • It is accessed via a moderate slope.

Standard Toilet(s)

Level Change (Male Toilet)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the male toilet.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does not have handrails.
  • The width of the ramp or slope is 64cm (2ft 1in).

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are available in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is generally on duty.
  • Staff are trained to BSL level (unknown at time of research).