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Tyne Theatre Opera House

Westgate Road, Newcastle Upon Tyne, NE1 4AG

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Access Guide

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Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Newcastle Upon Tyne.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Newcastle.
  • Comments View
    • The nearest Tyne and Wear Metro station is Newcastle Central.

Opening Times (Box Office)

  • Monday 10:00 - 15:30..
  • Tuesday 10:00 - 15:30..
  • Wednesday 10:00 - 15:30..
  • Thursday 10:00 - 15:30..
  • Friday 10:00 - 15:30..
  • Saturday Closed.
  • Sunday Closed.
  • Comments View
    • The opening times for performences depend on the production taking place.
    • Please contact the theatre for further details..

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 176cm (5ft 9in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open away from you (push).
    • The doors are double width.
    • The doors are heavy.
    • The door opening is 176cm (5ft 9in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the right hand entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.
  • There are steps to access this area / service.
  • The steps are located in front of the left hand entrance.
  • There is / are 1 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do not have handrails.

Reception (Box Office)

  • The reception desk is 5m (16ft 5in) from the main entrance.
  • There is not level access to reception from the entrance.
  • The reception desk is high height.
  • The desk does not have a lowered section.
  • Lighting levels are bright.
  • There is not a hearing assistance system.

Level Change (Box Office)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located between the entrance and the box office.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.

Inside Access

  • There is not level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played during performances only.
  • The scooter can be used on the ground floor only.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are medium.
  • Customers can charge scooters or wheelchairs at the venue.
  • Comments View
    • The photograph shows one of the ramps which are both sides of the stalls part of the auditorium.

Level Change (Inside Access)

  • There are various sets of steps and ramps throughout the building.
  • The photograph on the left shows the steps and ramp leading to the bar area.
  • The photograph on the right shows the steps leading to the additional standard female toilets on the ground floor.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2-3.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on the left going up.
    • There is a landing.
    • The lighting level is medium.
  • Other View
    • The services on the floors which are not accessible are upper levels of the theatre.
  • Comments View
    • There are additional bar areas and standard male and female toilets located on the other floors.

Theatre

  • There are designated spaces for wheelchair users.
  • Designated seating is located at the front of the auditorium.
  • Wheelchairs are left with the patron.
  • A companion may sit with you.
  • Companions sit behind or beside the patron.
  • It is 30m (33yd) from the designated seating area to the nearest accessible toilet.
  • This venue does provide audio described performances.
  • There is a hearing assistance system.
  • The hearing system is a fixed loop.
  • Staff are trained to use the hearing system.
  • A deposit is not required for the sound enhancement system.
  • The rows suitable for hearing loops are at the front of the stalls.
  • There is not a wheelchair to borrow.
  • Concessions are available.
  • Assistance dogs are allowed in the auditorium.
  • Comments View
    • The photograph on the left shows the places for wheelchairs in the stalls area.

Restaurant Bar Internal

  • The following information is for the bar.
  • Once inside, there is level access to the service.
  • Food is not available from the bar.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the service counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 4m (4yd 1ft) from the bar entrance.
  • The distance between the floor and the lowest table is 68cm (2ft 3in).
  • The distance between the floor and the highest table is 68cm (2ft 3in).

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 28m (31yd) from the main entrance.
    • The accessible toilet is located at the rear of the stalls part of the auditorium.
    • There is not level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens sliding.
    • The door is locked by a hook.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • Floor manoeuvring space is clear in the accessible toilet.
    • The dimensions of the accessible toilet are 220cm x 190cm (7ft 3in x 6ft 3in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 120cm (3ft 11in).
    • There is not a dropdown rail.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is not a functional emergency alarm available.
    • No emergency alarm fitted in the cubicle.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are not mirrors in the accessible toilet.
    • The height of the toilet seat above floor level is 55cm (1ft 10in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The hand dryer is 105cm (3ft 5in) high.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 120cm (3ft 11in) high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 111cm (3ft 8in) high.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The sink is 80cm (2ft 7in) high.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.

Standard Toilet(s)

  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located at the rear of the bar.
    • The female and male toilets are 32m (35yd) from the main entrance.
    • Inside the venue, there is not level access to the female and male toilet.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the standard female toilets.
    • The height of the baby change table once extended is 100cm (3ft 3in).
    • Inside the venue, there is not level access to the baby change facility.
  • Comments View
    • The baby changing facility is located next to the additional standard female toilets on the ground floor.
    • There are additional standard male and female toilets on all of the other floors.

Level Change (Standard Toilets)

  • There are steps to access this area / service.
  • The steps are located leading down to the toilets.
  • There is / are 7 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • Comments View
    • The photograph on the left shows the steps leading down to the standard toilets.
    • The photograph on the right shows the steps leading up to the additional standard female toilets and the baby changing facility.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.