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West Road Crematorium

West Road, Newcastle upon Tyne, NE5 2JL

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Access Guide

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Introduction

  • Services / facilities within the grounds include a waiting room and florists.

Opening Times

  • Please contact the venue for details of opening times and access is by appointment only.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Newcastle Central.
  • The nearest underground station is Haymarket Metro.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 3 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 305cm x 475cm (10ft x 15ft 7in).
    • The nearest designated bay is 50m (54yd 2ft) from the East Chapel entrance.
    • The furthest designated bay is 58m (63yd 1ft) from the East Chapel entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is a designated drop off point.
    • The drop off point is located on the road leading into the crematorium.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.

Outside Access (East Chapel Entrance)

  • This information is for the entrance located to the right of the quadrangle.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 134cm (4ft 5in) wide.
  • Second set of doors View
    • There is a small raised threshold in the doorway.
    • There is a second set of doors.
    • The door(s) open away from you (push).
    • The doors are double width.
    • The door(s) is / are heavy.
    • The door opening is 135cm (4ft 5in) wide.
  • Comments View
    • During a service the second set of doors will be held open.

Level Change (East Chapel Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Inside Access (East Chapel)

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played during a service.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Outside Access (West Chapel Entrance)

  • This information is for the entrance located to the left side of the quadrangle.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 136cm (4ft 6in) wide.
  • Second set of doors View
    • There is a small raised threshold in the doorway.
    • There is a second set of doors.
    • The door(s) open towards you (pull).
    • The doors are double width.
    • The door(s) is / are heavy.
    • The door opening is 134cm (4ft 5in) wide.
  • Comments View
    • During a service the second set of doors will be held open.

Level Change (West Chapel Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Inside Access (West Chapel)

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played during a service.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Outside Access (Waiting Area Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The width of the door opening is 80cm (2ft 7in).
  • Comments View
    • There is a similar entrance into the waiting room located to the left of this entrance (photograph 2).

Inside Access (Waiting Area)

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Outside Access (Book Of Remembrance Entrance)

  • This information is for the entrance located at the rear of the West Chapel.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 114cm (3ft 9in) wide.

Level Change (Book Of Remembrance Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the left as you face the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on the right going up.
  • The width of the ramp or slope is 88cm (2ft 11in).
  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located to the right as you face the entrance.
  • There is / are 4 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on the left going up.
  • The ramp or slope does bypass the step(s).

Inside Access (Book Of Remembrance)

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 2m (2yd 7in) from the waiting area entrance.
    • This accessible toilet is located in the waiting area.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door is light.
    • The dimensions of the accessible toilet are 150cm x 280cm (4ft 11in x 9ft 2in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 85cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 52cm (1ft 8in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 105cm (3ft 5in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.