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Milburn Stand - The Paddocks

Newcastle United Football Club - St. James' Park, Strawberry Place, Newcastle upon Tyne, NE1 4ST

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff do not receive disability awareness/equality training.
  • Food and drink concession staff do not receive disability awareness/equality training.
  • Car parking attendants do not receive disability awareness/equality training.
  • Stewards receive deaf awareness training.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • The assistance dog toilet or toileting area is located in Leazes Park.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • To obtain mobility aids please contact the club in advance by emailing; [email protected]
  • Only wheelchairs are available to borrow.

Getting Here

  • By Road View
    • St. James’ Park is located to the north west of Newcastle city centre, close to the junction between Gallowgate, St. James’ Boulevard and Barrack Road. There are various routes to access the stadium.
      The postcode for sat-nav users is NE1 4ST.
    • Car parking is available off Barrack Road. There are 30 designated Blue Badge parking spaces available within the car park.
      All spaces within the car park must be booked in advance for a matchday.
      For the route from the car park to St James’ Park please click here
      There are also a number of public council car parks signposted clearly on arrival in Newcastle city centre and surrounding the stadium, although they may be extremely busy on matchdays.
      Car parks surrounding the stadium include; St James’ Metro Car Park, Gallowgate Car Park, Strawberry Place Car Park, Strawberry Place East Car Park, St James Car Park, Terrace Place South Car Park, Leazes Park Road Car park, Eldon Gardens (MS) Car Park and Morden Street Car Park.
    • For more information on car parking and drop-off points please click here (opens new tab).
  • By Bus View
  • By Train View
    • The nearest Railway Station is Newcastle Central.
    • Newcastle Central Station is approximately a ten minute walk from St. James’ Park. Situated on the East Coast Mainline, it is a principle stop for services between London and Edinburgh/Glasgow. In addition to regional services to Northumberland, Middlesbrough and Carlisle, it also offers direct cross-country routes to and from Leeds, Manchester, Liverpool Birmingham and Bristol.
      To walk to St. James’ Park, cross the road from the station and walk up Pink Lane, passing the Forth Hotel public house. Turn right onto Clayton Street, then left onto Westgate Road. Outside Tilleys Bar, bear right onto Bath Lane and after 200 metres, turn right onto Stowell Street (Chinatown) and continue until the ground becomes visible beyond the Chinatown arch.
    • For more information on National Rail Enquiries please click here (opens new tab).
  • By Metro View

Car Parking and Drop Off

Outer Concourse

  • There is step-free access along the majority of the outer concourse. There are some slight slopes in places.
    The majority of surfaces consist of; block paving or tarmac.
  • There are food and drink stands located around the outer concourse.
    There are programme stalls located around the outer concourse.
  • The crowd corridor is a sheltered part of the outer concourse which is underneath the Milburn Stand and Leazes Stand. The crowd corridor can be very congested in the build up to kick-off.
    There is a steep slope leading from Strawberry Place up to the crowd corridor. The steep slope is overcome by accessing the crowd corridor from the matchday car park or from Leazes Terrace.
    There are 15+ steps leading from Strawberry Place up to the Gallowgate part of the concourse. The steps are overcome by using a ramp located on the outer concourse next to the East Stand. The ramp has a very easy gradient with handrails on both sides.
    There is a lift (Accessible Entrance 10) located on Strawberry Place next to the NINE Sports Bar and Lounge which can be used to access the outer concourse.
  • The concourse is very congested at full time.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on match days.

Access Point (Milburn Stand - The Paddocks - Accessible Entrance 9)

  • Access Point View
    • This information is for the access point located on the north west corner of the Milburn Stand.
    • The access point is clearly signed.
    • There is step-free access to the access point.
    • The access point door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The width of the access point opening is 275cm.
    • There is a/are handheld ticket reader(s) at the access point.
    • There is a steward available for assistance.
  • Access to the Stand Concourse View
    • There is step-free access from the access point to the stand concourse.

Turnstile(s) (Milburn Stand - The Paddocks - North West Corner)

  • Turnstile(s) View
    • This information is for the turnstile(s) located on the north west corner of the Milburn Stand.
    • The turnstile(s) used to access the stand is/are 7 and 8.
    • The turnstile(s) is/are clearly signed.
    • The turnstiles are all similar.
    • The turnstile(s) surveyed was/were Turnstile 7.
    • There is step-free access to the turnstile(s) surveyed.
    • The turnstile(s) opening width is 30cm.
    • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
    • The height of the ticket reader(s) is/are 160cm.
    • There is a steward available for assistance.
    • The turnstile(s) can be overcome by using Accessible Entrance 9.
  • Access to the Stand Concourse View
    • There is step-free access from the turnstile(s), to the stand concourse.

Turnstile(s) (Milburn Stand - The Paddocks - South West Corner)

  • Turnstile(s) View
    • This information is for the turnstile(s) located on the south west corner of the Milburn Stand.
    • The turnstile(s) used to access the stand is/are 73 and 74.
    • The turnstile(s) is/are clearly signed.
    • The turnstiles are all similar.
    • The turnstile(s) surveyed was/were Turnstile 74.
    • There is step-free access to the turnstile(s) surveyed.
    • The turnstile(s) opening width is 35cm.
    • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
    • The height of the ticket reader(s) is/are 160cm.
    • There is a steward available for assistance.
    • The turnstile(s) can be overcome by using Accessible Entrance 9.
  • Access to the Stand Concourse View
    • There is stepped access from the turnstile(s), to the stand concourse.
    • There is/are 3 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 14cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Stand

  • Stand View
    • This stand is for home supporters.
    • This stand has a dedicated access point for wheelchair users.
    • The name of the dedicated access point is Accessible Entrance 9.
    • There are not designated spaces for wheelchair users within this stand.
    • There is designated seating for ambulant disabled people within the stand.
    • There is no specific seating area for ambulant supporters so please contact the club for more info.
    • There is not step-free access throughout the concourse area(s).
    • There is a/are step(s) within the concourse area(s).
    • The flooring in the concourse area(s) is concrete.
    • Clear directional signage is provided in the concourse area(s).
    • Background music/noise is not played in the concourse area(s).
    • The concourse area(s) is/are congested on match days during busy periods (before kick off, just before and during half time and at the end of matches).
    • The colour contrast between the walls and floor in the concourse area(s) is poor.
    • Lighting levels in the concourse area(s) are good.
    • There are food and drink counters situated along the concourse area(s).
    • Headsets for audio commentary cannot be used in this stand.
    • The concourse is divided into two areas by the players tunnel and dugouts.
      On the south side there are steps located between Access 1 and 2.
      On the north side there ae steps located between Access 3 and 4.
  • Access to the Stand Seating View
    • There is ramped/sloped or stepped access from the concourse to stand seating.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a/are handrail(s) at the ramp/slope.
    • The handrail(s) is/are on both sides going up.
    • The ramp/slope does bypass the step(s).
    • There is/are 6 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 10cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The slopes to access the stand seating are located at Access 1 and Access 4.
      There is step-free access to 14 seats to the left as you enter Access 4.
      The steps to access the stand seating are located at Access 2 and 3.
    • There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
  • Stand Facilities View
    • There is not an/are not accessible toilet(s) available within the stand.
    • There are standard toilets available within the stand.
    • There are not ambulant cubicles available in the standard toilets.
    • There is not a separate parent and baby room within the stand.

Step(s) (Milburn Stand - The Paddocks - Concourse)

  • There is a/are step(s) located along the concourse.
  • There is/are 6 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low.

Food and Drink (Milburn Stand - The Paddocks)

  • The food and drink counter(s) is/are located along the concourse.
  • The food and drink counter(s) is/are clearly signed.
  • There is step-free access to some of the food and drink counters.
  • The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
  • There is a low section at some of the food and drink counters with a height of 76cm or below.
  • There is a clear knee recess beneath some of the lowered sections of the food and drink counters.
  • The clear knee recess at some of the food and drink counters have the recommended dimensions of 70cm (height) x 50cm (depth).
  • Some of the lowered food and drink counter(s) have a separate queue.
  • There is not a hearing assistance system at the food and drink counter(s).
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is a steward available to provide assistance with ordering food and drink.