Access Guide
Contact Details
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Disabled Supporters
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- The telephone number for disabled visitors is 0191 201 8457.
- The email address for disabled visitors is disabilitysupport@nufc.co.uk.
- To view the web page for disabled visitors click here (opens in new tab).
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Ticket Sales
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- The telephone number for ticket sales is 0191 201 8457.
- The email address for ticket sales is disabilitysupport@nufc.co.uk.
- To view the web page for ticket sales click here (opens in new tab).
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Hospitality
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- The telephone number for hospitality enquiries is 0191 201 8444.
- The email address for hospitality enquiries is hospitality@nufc.co.uk.
- To view the web page for hospitality click here (opens in new tab).
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Parking
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- The telephone number for parking enquiries is 0191 201 8666.
- The email address for parking enquiries is stephanie.gouldson@nufc.co.uk.
- To view the web page for parking enquiries click here (opens in new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- Club staff receive disability awareness/equality training.
- Stewards receive disability awareness/equality training.
- Hospitality staff do not receive disability awareness/equality training.
- Food and drink concession staff do not receive disability awareness/equality training.
- Car parking attendants do not receive disability awareness/equality training.
- Stewards receive deaf awareness training.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters can be provided on request.
- There is an assistance dog toilet or toileting area at the stadium/near by.
- The assistance dog toilet or toileting area is located in Leazes Park.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- To obtain mobility aids please contact the club in advance by emailing; disabilitysupport@nufc.co.uk.
- Only wheelchairs are available to borrow.
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Comments
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- 1 weeks notice is required to request a BSL interpreter.
Getting Here
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By Road
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- St. James’ Park is located to the north west of Newcastle city centre, close to the junction between Gallowgate, St. James’ Boulevard and Barrack Road. There are various routes to access the stadium.
The postcode for sat-nav users is NE1 4ST. - Car parking is available off Barrack Road. There are 30 designated Blue Badge parking spaces available within the car park.
All spaces within the car park must be booked in advance for a matchday.
For the route from the car park to St James’ Park please click here
There are also a number of public council car parks signposted clearly on arrival in Newcastle city centre and surrounding the stadium, although they may be extremely busy on matchdays.
Car parks surrounding the stadium include; St James’ Metro Car Park, Gallowgate Car Park, Strawberry Place Car Park, Strawberry Place East Car Park, St James Car Park, Terrace Place South Car Park, Leazes Park Road Car park, Eldon Gardens (MS) Car Park and Morden Street Car Park. - For more information on car parking and drop-off points please click here (opens new tab).
- St. James’ Park is located to the north west of Newcastle city centre, close to the junction between Gallowgate, St. James’ Boulevard and Barrack Road. There are various routes to access the stadium.
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By Bus
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- There is a bus stop within 150 metres of the stadium.
- Newcastle upon Tyne has two major bus stations for local and regional services – Haymarket, for services to and from Northumberland and the North, and Eldon Square, for services to and from County Durham and the South. Both are located on Percy Street, a five-minute walk from St. James’ Park.
To reach the stadium, walk south west on Percy Street and turn right onto Gallowgate. St. James’ Park will become visible on your right.
There is a national express station within 0.8 miles of the stadium (Churchill Street and St James Boulevard).
For the route from Eldon Square Bus Station to St James’ Park please click here
For the route from Haymarket Bus Station to St James’ Park please click here. - For more information on Go North East buses please click here (opens new tab).
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By Train
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- The nearest Railway Station is Newcastle Central.
- Newcastle Central Station is approximately a ten minute walk from St. James’ Park. Situated on the East Coast Mainline, it is a principle stop for services between London and Edinburgh/Glasgow. In addition to regional services to Northumberland, Middlesbrough and Carlisle, it also offers direct cross-country routes to and from Leeds, Manchester, Liverpool Birmingham and Bristol.
To walk to St. James’ Park, cross the road from the station and walk up Pink Lane, passing the Forth Hotel public house. Turn right onto Clayton Street, then left onto Westgate Road. Outside Tilleys Bar, bear right onto Bath Lane and after 200 metres, turn right onto Stowell Street (Chinatown) and continue until the ground becomes visible beyond the Chinatown arch. - For more information on National Rail Enquiries please click here (opens new tab).
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By Metro
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- The nearest Metro station is St. James’.
- Newcastle upon Tyne is served by the Tyne & Wear Metro system; a light rail network with frequent services between Newcastle Airport, Newcastle city centre, the coast, major transport interchanges and destinations south to Wearside.
St. James’ Metro station is recommended for local coastal destinations including North Shields, while Monument station – a five-minute walk away – is served by both yellow and green line routes towards Newcastle International Airport, South Shields and the coast.
To reach St. James’ Park from Monument station, walk west on Blackett Street and continue onto Gallowgate. The stadium will become visible on your right.
For the route from Haymarket Metro Station to St James’ Park please click here
For the route from St James Metro Station to St James’ Park please click here. - For more information please click here (opens new tab).
Car Parking and Drop Off
Outer Concourse
- There is step-free access along the majority of the outer concourse.
There are some slight slopes in places.
The majority of surfaces consist of; block paving or tarmac. - There are food and drink stands located around the outer concourse.
There are programme stalls located around the outer concourse. - The crowd corridor is a sheltered part of the outer concourse which is underneath the Milburn Stand and Leazes Stand. The crowd corridor can be very congested in the build up to kick-off.
There is a steep slope leading from Strawberry Place up to the crowd corridor. The steep slope is overcome by accessing the crowd corridor from the matchday car park or from Leazes Terrace.
There are 15+ steps leading from Strawberry Place up to the Gallowgate part of the concourse. The steps are overcome by using a ramp located on the outer concourse next to the East Stand. The ramp has a very easy gradient with handrails on both sides.
There is a lift (Accessible Entrance 10) located on Strawberry Place next to the NINE Sports Bar and Lounge which can be used to access the outer concourse. - The concourse is very congested at full time.
- Clear directional signage is provided on the concourse.
- There is a stadium plan/map on the concourse.
- There is a steward/member of staff available for assistance on match days.
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Stand(s)
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- For more information on the East Stand please click here - (new tab).
- For more information on the Gallowgate Stand - Lower Tier and Middle Tier please click here - (new tab).
- For more information on the Gallowgate Stand - Upper Tier please click here - (new tab).
- For more information on the Leazes Stand - Lower Tier and Middle Tier please click here - (new tab).
- For more information on the Leazes Stand - Upper Tier please click here - (new tab).
- For more information on the Leazes Stand - Level 7 please click here - (new tab).
- For more information on the Leazes Stand - Level 7 (Away Supporters) please click here - (new tab).
- For more information on the Milburn Stand - Level 7 (Family Section) please click here - (new tab).
- For more information on the Milburn Stand - The Paddocks please click here - (new tab).
- Ticket Office(s) View
- Shop(s) View
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Bar(s) / Restaurant(s)
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- For more information on the NINE Sports Bar and Lounge please click here - (new tab).
- For more information on the 1892 Lounge - Sports Bar please click here - (new tab).
- For more information on the Terrace Bar please click here - (new tab).
- For more information on the Platinum Club - Sports Bar please click here - (new tab).
- For more information on the Leazes and Gallowgate Sports Bars please click here - (new tab).
- For more information on the Milburn Sports Bar please click here - (new tab).
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Main Reception / Hospitality
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- For more information on Milburn Stand Reception and Hospitality please click here - (new tab).
- For more information on Milburn Stand Hospitality - Level 2 please click here - (new tab).
- For more information on Milburn Stand Hospitality - Level 3 please click here - (new tab).
- For more information on Milburn Stand Hospitality - Level 4 (The Bamburgh Suite) please click here - (new tab).
- For more information on Milburn Stand Executive Boxes - Level 5 please click here - (new tab).
- For more information on Milburn Stand Executive Boxes - Level 6 please click here - (new tab).
- For more information on Gallowgate Stand West Executive Boxes please click here - (new tab).
- For more information on Park Grill and Executive Boxes - Level 6 please click here - (new tab).
- Additional Services View
Opening Times
- Monday 10:00 - 17:00.
- Tuesday 10:00 - 17:00.
- Wednesday 10:00 - 17:00.
- Thursday 10:00 - 17:00.
- Friday 10:00 - 17:00.
- Saturday 09:00 - 16:00.
- Sunday Closed.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located under the Milburn Stand, at the front of the ticket office.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 100cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located leading up to the entrance.
- The gradient of the ramp/slope is slight.
Outside Access (Accessible Entrance)
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Entrance
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- This information is for the entrance located under the Milburn Stand, at the front of the ticket office.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) both ways.
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 100cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located leading up to the entrance.
- The gradient of the ramp/slope is slight.
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Comments
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- This entrance is used for easier access to the disabled supporters counter.
Ticket Office(s)
- The main ticket office and collection point is located under the Milburn Stand.
- The ticket office(s) is/are clearly signed.
- There is step-free access to the ticket office(s).
- There is a clear unobstructed route to the ticket office(s).
- There are not windows, TVs, glazed screens or mirrors behind the ticket office(s) which could adversely affect the ability of someone to lip read.
- The ticket office(s) is/are not placed in front of a background which is patterned.
- The lighting levels at the ticket office(s) are good.
- The height of the ticket office(s) is/are high (110cm+).
- There is sufficient space to write or sign documents on the ticket office(s).
- There is not a low section at the ticket office(s) with a height of 76cm or below.
- The ticket office(s) is/are staffed.
- There is not a hearing assistance system at the ticket office(s).
- The ticket office(s) is/are for home and away supporters.
- A separate counter is available for disabled supporters. The counter is at a height of 101cm.
- Matchday ticket collections are made from the collection windows located on the upper concourse of the Gallowgate End (above the club store/NINE Bar) from three hours prior to kick-off.