Access Guide
Contact Details
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Disabled Supporters
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- The telephone number for disabled visitors is 0191 201 8457.
- The email address for disabled visitors is [email protected].
- To view the web page for disabled visitors click here (opens in new tab).
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Ticket Sales
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- The telephone number for ticket sales is 0191 201 8457.
- The email address for ticket sales is [email protected].
- To view the web page for ticket sales click here (opens in new tab).
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Hospitality
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- The telephone number for hospitality enquiries is 0191 201 8444.
- The email address for hospitality enquiries is [email protected].
- To view the web page for hospitality click here (opens in new tab).
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Parking
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- The telephone number for parking enquiries is 0191 201 8666.
- The email address for parking enquiries is [email protected].
- To view the web page for parking enquiries click here (opens in new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- Club staff receive disability awareness/equality training.
- Stewards receive disability awareness/equality training.
- Hospitality staff do not receive disability awareness/equality training.
- Food and drink concession staff do not receive disability awareness/equality training.
- Car parking attendants do not receive disability awareness/equality training.
- Stewards receive deaf awareness training.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters can be provided on request.
- There is an assistance dog toilet or toileting area at the stadium/near by.
- The assistance dog toilet or toileting area is located in Leazes Park.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- To obtain mobility aids please contact the club in advance by emailing; [email protected]
- Only wheelchairs are available to borrow.
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Comments
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- 1 weeks notice is required to request a BSL interpreter.
Getting Here
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By Road
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- St. James’ Park is located to the north west of Newcastle city centre, close to the junction between Gallowgate, St. James’ Boulevard and Barrack Road. There are various routes to access the stadium.
The postcode for sat-nav users is NE1 4ST. - Car parking is available off Barrack Road. There are 30 designated Blue Badge parking spaces available within the car park.
All spaces within the car park must be booked in advance for a matchday.
For the route from the car park to St James’ Park please click here
There are also a number of public council car parks signposted clearly on arrival in Newcastle city centre and surrounding the stadium, although they may be extremely busy on matchdays.
Car parks surrounding the stadium include; St James’ Metro Car Park, Gallowgate Car Park, Strawberry Place Car Park, Strawberry Place East Car Park, St James Car Park, Terrace Place South Car Park, Leazes Park Road Car park, Eldon Gardens (MS) Car Park and Morden Street Car Park. - For more information on car parking and drop-off points please click here (opens new tab).
- St. James’ Park is located to the north west of Newcastle city centre, close to the junction between Gallowgate, St. James’ Boulevard and Barrack Road. There are various routes to access the stadium.
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By Bus
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- There is a bus stop within 150 metres of the stadium.
- Newcastle upon Tyne has two major bus stations for local and regional services – Haymarket, for services to and from Northumberland and the North, and Eldon Square, for services to and from County Durham and the South. Both are located on Percy Street, a five-minute walk from St. James’ Park.
To reach the stadium, walk south west on Percy Street and turn right onto Gallowgate. St. James’ Park will become visible on your right.
There is a national express station within 0.8 miles of the stadium (Churchill Street and St James Boulevard).
For the route from Eldon Square Bus Station to St James’ Park please click here
For the route from Haymarket Bus Station to St James’ Park please click here. - For more information on Go North East buses please click here (opens new tab).
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By Train
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- The nearest Railway Station is Newcastle Central.
- Newcastle Central Station is approximately a ten minute walk from St. James’ Park. Situated on the East Coast Mainline, it is a principle stop for services between London and Edinburgh/Glasgow. In addition to regional services to Northumberland, Middlesbrough and Carlisle, it also offers direct cross-country routes to and from Leeds, Manchester, Liverpool Birmingham and Bristol.
To walk to St. James’ Park, cross the road from the station and walk up Pink Lane, passing the Forth Hotel public house. Turn right onto Clayton Street, then left onto Westgate Road. Outside Tilleys Bar, bear right onto Bath Lane and after 200 metres, turn right onto Stowell Street (Chinatown) and continue until the ground becomes visible beyond the Chinatown arch. - For more information on National Rail Enquiries please click here (opens new tab).
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By Metro
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- The nearest Metro station is St. James’.
- Newcastle upon Tyne is served by the Tyne & Wear Metro system; a light rail network with frequent services between Newcastle Airport, Newcastle city centre, the coast, major transport interchanges and destinations south to Wearside.
St. James’ Metro station is recommended for local coastal destinations including North Shields, while Monument station – a five-minute walk away – is served by both yellow and green line routes towards Newcastle International Airport, South Shields and the coast.
To reach St. James’ Park from Monument station, walk west on Blackett Street and continue onto Gallowgate. The stadium will become visible on your right.
For the route from Haymarket Metro Station to St James’ Park please click here
For the route from St James Metro Station to St James’ Park please click here. - For more information please click here (opens new tab).
Car Parking and Drop Off
Outer Concourse
- There is step-free access along the majority of the outer concourse.
There are some slight slopes in places.
The majority of surfaces consist of; block paving or tarmac. - There are food and drink stands located around the outer concourse.
There are programme stalls located around the outer concourse. - The crowd corridor is a sheltered part of the outer concourse which is underneath the Milburn Stand and Leazes Stand. The crowd corridor can be very congested in the build up to kick-off.
There is a steep slope leading from Strawberry Place up to the crowd corridor. The steep slope is overcome by accessing the crowd corridor from the matchday car park or from Leazes Terrace.
There are 15+ steps leading from Strawberry Place up to the Gallowgate part of the concourse. The steps are overcome by using a ramp located on the outer concourse next to the East Stand. The ramp has a very easy gradient with handrails on both sides.
There is a lift (Accessible Entrance 10) located on Strawberry Place next to the NINE Sports Bar and Lounge which can be used to access the outer concourse. - The concourse is very congested at full time.
- Clear directional signage is provided on the concourse.
- There is a stadium plan/map on the concourse.
- There is a steward/member of staff available for assistance on match days.
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Stand(s)
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- For more information on the East Stand please click here - (new tab).
- For more information on the Gallowgate Stand - Lower Tier and Middle Tier please click here - (new tab).
- For more information on the Gallowgate Stand - Upper Tier please click here - (new tab).
- For more information on the Leazes Stand - Lower Tier and Middle Tier please click here - (new tab).
- For more information on the Leazes Stand - Upper Tier please click here - (new tab).
- For more information on the Leazes Stand - Level 7 please click here - (new tab).
- For more information on the Leazes Stand - Level 7 (Away Supporters) please click here - (new tab).
- For more information on the Milburn Stand - Level 7 (Family Section) please click here - (new tab).
- For more information on the Milburn Stand - The Paddocks please click here - (new tab).
- Ticket Office(s) View
- Shop(s) View
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Bar(s) / Restaurant(s)
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- For more information on the NINE Sports Bar and Lounge please click here - (new tab).
- For more information on the 1892 Lounge - Sports Bar please click here - (new tab).
- For more information on the Terrace Bar please click here - (new tab).
- For more information on the Platinum Club - Sports Bar please click here - (new tab).
- For more information on the Leazes and Gallowgate Sports Bars please click here - (new tab).
- For more information on the Milburn Sports Bar please click here - (new tab).
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Main Reception / Hospitality
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- For more information on Milburn Stand Reception and Hospitality please click here - (new tab).
- For more information on Milburn Stand Hospitality - Level 2 please click here - (new tab).
- For more information on Milburn Stand Hospitality - Level 3 please click here - (new tab).
- For more information on Milburn Stand Hospitality - Level 4 (The Bamburgh Suite) please click here - (new tab).
- For more information on Milburn Stand Executive Boxes - Level 5 please click here - (new tab).
- For more information on Milburn Stand Executive Boxes - Level 6 please click here - (new tab).
- For more information on Gallowgate Stand West Executive Boxes please click here - (new tab).
- For more information on Park Grill and Executive Boxes - Level 6 please click here - (new tab).
- Additional Services View
Approach (Gallowgate Stand)
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Approach
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- The surface of the approach is tarmac and block paving.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient and has handrails on both sides.
- The ramp/slope does bypass the step(s).
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Step(s)
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- There is a/are step(s) on the approach.
- There is/are 10+ unmarked step(s), with handrails on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The height of the step(s) is/are not between the recommended 15cm and 18cm.
- The height of the step(s) is/are 14cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
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Comments
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- The steps can be overcome by using Accessible Entrance 10 and the lift.
Access Point (Accessible Entrance 10 - Strawberry Place)
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Access Point
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- This information is for the access point located on the Strawberry Place , next to the Nine Bar.
- The access point is clearly signed.
- There is step-free access to the access point.
- The access point door(s) does not/do not contrast visually with its immediate surroundings.
- The door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the access point opening is 138cm.
- There is a/are handheld ticket reader(s) at the access point.
- There is a steward available for assistance.
- The nearest accessible toilet is 48m from the access point.
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Access to the Stand Concourse
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- There is step-free access via lift from the access point to the stand concourse.
Access Point (Access Point Accessible Entrance 10 - Gallowgate Stand Outer Concourse)
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Access Point
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- This information is for the access point located on the Gallowgate Stand outer concourse area.
- The access point is clearly signed.
- There is step-free access to the access point.
- The access point door(s) does/do contrast visually with its immediate surroundings.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The width of the access point opening is 320cm.
- There is a/are fixed ticket reader(s) at the access point.
- The height of the ticket reader(s) is/are 88cm.
- There is a steward available for assistance.
- The nearest accessible toilet is 42m from the access point.
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Access to the Stand Concourse
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- There is step-free access from the access point to the stand concourse.
Lift (Accessible Entrance 10 - Strawberry Place to the Gallowgate Stand)
- There is a lift for public use.
- The lift is located ahead as you enter.
- The lift is clearly visible from the entrance.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is good.
- The colour contrast between the external lift control plate and the wall is poor.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 170cm x 193cm (5ft 7in x 6ft 4in).
- There are no separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting levels in the lift are good.
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Comments
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- Level 1 - Outer Concourse .
- Level 3 - Gallowgate Stand Lower Tier.
- Level 5 - Gallowgate Stand Upper Tier.
Turnstile(s) (Gallowgate Stand - Upper Tier)
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Turnstile(s)
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- This information is for the turnstile(s) located on the Gallowgate Stand outer concourse area.
- The turnstile(s) is/are clearly signed.
- The turnstiles are all similar.
- The turnstile(s) surveyed was/were Turnstile 66.
- There is step-free access to the turnstile(s) surveyed.
- The turnstile(s) opening width is 40cm.
- There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
- The height of the ticket reader(s) is/are 161cm.
- There is a steward available for assistance.
- The turnstile(s) can be overcome by using Accessible Entrance 10.
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Access to the Stand Concourse
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- There is stepped access from the turnstile(s), to the stand concourse.
- There is/are 15+ step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are 17cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
Stand
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Stand
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- This stand is for home supporters.
- This stand has a dedicated access point for wheelchair users.
- The name of the dedicated access point is Accessible Entrance 10.
- There are not designated spaces for wheelchair users within this stand.
- Clear directional signage is provided for the designated spaces.
- There is designated seating for ambulant disabled people within the stand.
- There is no specific seating area for ambulant supporters so please contact the club for more info.
- There is step-free access throughout the concourse area(s).
- The flooring in the concourse area(s) is concrete.
- Clear directional signage is provided in the concourse area(s).
- Background music/noise is not played in the concourse area(s).
- The concourse area(s) is/are congested on match days during busy periods (before kick off, just before and during half time and at the end of matches).
- The colour contrast between the walls and floor in the concourse area(s) is fair.
- Lighting levels in the concourse area(s) are good.
- There are food and drink counters situated along the concourse area(s).
- Headsets for audio commentary cannot be used in this stand.
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Access to the Stand Seating
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- There is stepped access from the concourse to stand seating.
- There is/are 15+ step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 17cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
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Stand Facilities
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- There is not an/are not accessible toilet(s) available within the stand.
- There are standard toilets available within the stand.
- There are not ambulant cubicles available in the standard toilets.
- There is not a separate parent and baby room within the stand.
Food and Drink (Gallowgate Stand - Upper Tier)
- The food and drink counter(s) is/are located on the upper tier concourse.
- Some of the food and drink counters are clearly signed.
- There is step-free access to the food and drink counter(s).
- The height of the food and drink counter(s) is/are high (110cm+).
- There is not a low section at the food and drink counter(s) with a height of 76cm or below.
- There is not a hearing assistance system at the food and drink counter(s).
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- There is a steward available to provide assistance with ordering food and drink.