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Stratford Campus - Customer Help Point

Newham College of Further Education, Welfare Road, Stratford, London, E15 4HT

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Access Guide

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Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 14:00.
  • Saturday Closed.
  • Sunday Closed.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in London.
  • The nearest mainline station is Stratford.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Stratford.

Parking (Staff & Disabled Only)

  • The venue does have its own car park.
  • Parking is free for all users.
  • Venue Car Park View
    • The car park is located opposite the main (Zone Y) entrance.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 7 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 400cm (11ft 10in x 13ft 1in).
    • Designated parking bays are clearly marked.
    • The nearest Blue Badge bay is 20m (21yd 2ft) from the Zone Y entrance.
    • The furthest Blue Badge bay is 40m (43yd 2ft) from the Zone Y entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is a road to cross between the car park and the entrance.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
  • Comments View
    • The car park is accessed via a swipe card.
    • Parking is available for disabled visitors with prior arrangement.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the Customer Help Point building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 124cm (4ft 1in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are single.
    • The door(s) is / are heavy.
    • The width of the door opening is 86cm (2ft 10in).

Reception

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The lighting levels are medium.
  • The desk/counter is low (76cm or lower).
  • Comments View
    • There is a waiting area with non fixed seating available.
    • There is room to manoeuvre within the waiting area.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are medium.

Accessible Toilet

  • The nearest adapted toilets are in Stratford Campus - Zone Y.

Standard Toilet(s)

  • The nearest standard toilets are in Stratford Campus - Zone Y.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Staff are Text Relay aware.