You are on Introduction. Skip to the next section.

Introduction

• Next store opening times and services available link (new tab) - click here.
• The store is located in/on a main shopping street/area.
• The main shopping street/area is pedestrianised.

You are on Making Stores Covid-19 Secure. Skip to the next section.

Making Stores Covid-19 Secure

• External queuing points have been clearly marked where possible to allow for social distancing.
• The number of people allowed in store has been limited to allow more space for each customer.
• A member of staff will be available at the entrance door to manage the queue and offer sanitiser.
• Entrance and exit doors may have been repurposed to allow for social distancing and are clearly marked.
• Additional hygiene measures, including hand sanitizing, has been installed at the store entrance and throughout the store.
• Equipment on the shop floor has been located to allow for social distancing.
• Floor signage has been installed to help with social distancing.
• Some staircases and escalators may have been repurposed to allow one direction of travel only to allow for social distancing.
• Lifts have waiting areas to allow for social distancing. Only one person or one household is permitted in the lift at any one time. Lifts have hand sanitizer available at all landings.
• Till points have clear screens installed to allow for social distancing. Tills and card readers are wiped down after each transaction.
• All staff members will be wearing clear visors and will be regularly sanitising their hands.
• All staff members will maintain 2 metres social distancing at all times.
• All regular touch points are cleaned frequently throughout the day.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a team member available for help and assistance.
• There is a home delivery service available from the store.
• All items available in store are available online and deliverable to store.
• There is an Order and Collect service in the store.
• Customers can obtain online Order and Collect items from the Menswear till point.
• The store does play background music.
• There is a/are hearing assistance system(s) located at the Womenswear till point(s) and at the Menswear till point(s).

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Bedford.
• Parking View
  • The store does not have its own car park.
  • There is a public car park within approximately 200m of the store.
  • The public parking facilities are located on The Harpur Centre.
  • There is not a designated drop-off point.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is stone/concrete tiles and block paving.
  • The approach surface is uneven in places.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance View
  • This information is for the entrance located on Midland Road.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 166cm.
  • There are security barriers at this entrance.
  • There is not a team member available for assistance at this entrance.
  • There is wayfinding signage available at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located ahead as you enter the store.
  • There is step free access to Womenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Womenswear aisle(s).
• Till Point(s) View
  • There is step free access to the Womenswear till point(s).
  • The nearest Womenswear till point(s) is/are approximately 20m from the entrance.
  • The till point(s) is/are not clearly signed.
  • The height of the Womenswear till point(s) is/are 100cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system at the till point(s).
  • The hearing assistance system is signed.
  • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are not placed in front of a background which is patterned.
• Standard Fitting Room(s) View
  • There is/are 7 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located to the right as you enter the store.
  • There is step free access to Menswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Menswear aisle(s).
• Till Point(s) View
  • There is step free access to the Menswear till point(s).
  • The nearest Menswear till point(s) is/are approximately 16m from the entrance.
  • The till point(s) is/are clearly signed.
  • The height of the Menswear till point(s) is/are 100cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system at the till point(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are not placed in front of a background which is patterned.
• Standard Fitting Room(s) View
  • There is/are 3 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Childrenswear. Skip to the next section.

Childrenswear

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• Childrenswear View
  • Childrenswear is located to the rear right of the store.
  • There is step free access to Childrenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Childrenswear aisle(s).
• Till Point(s) View
  • There is step free access to the Childrenswear till point(s).
  • The nearest Childrenswear till point(s) is/are approximately 35m from the entrance.
  • The till point(s) is/are clearly signed.
  • The height of the Childrenswear till point(s) is/are 100cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is not a hearing assistance system at the till point(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are not placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 1 fitting room(s) in total within Childrenswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • The accessible fitting room(s) is/are not clearly signed.
  • There is not a curtain opening to access the accessible fitting room(s).
  • The clear width of the fitting room opening is 85cm.
  • The dimensions of the accessible fitting room(s) are 220cm x 210cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
  • There is not a coat hook in the accessible fitting room(s).
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There is a bench seat in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
• Comments View
  • The accessible fitting room is accessed via a RADAR key.
  • The key can be obtained from staff at the Womenswear fitting rooms.

You are on Home. Skip to the next section.

Home

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• Home View
  • The Home department is located to the rear left of the store.
  • There is step free access to the Home department.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Home department aisle(s).

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.