Access Guide
Introduction
- Next store opening times and services available link (new tab) - click here.
- The store is located in/on a main shopping street/area.
- The store is located within Townsmoor Shopping Park.
- The details within this access guide relate to the Next store and not the retail park.
Getting Help and Assistance
- There is a team member available for help and assistance.
- There is a home delivery service available from the store.
- All items available in store are available online and deliverable to store.
- There is an Order and Collect service in the store.
- Customers can obtain online Order and Collect items from the Childrenswear till point.
- The store does play background music.
- There is a/are hearing assistance system(s) located at the Womenswear till point(s), at the Menswear till point(s) and within Costa.
- There is an order and collect tablet located at the front of the store. Items are then collected at the collection point near to the childrenswear till point.
Public Transport and Parking
-
Public Transport
View
- There is a bus stop within approximately 150m of the store.
- The nearest train station is Blackburn.
-
Parking
View
- The store does not have its own car park.
- The store shares a car park/parking facilities.
- The car park type is open air/surface.
- Parking is free for all users.
- Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
- There is a/are designated Blue Badge parking bay(s) available.
- There is/are 10+ designated parking bay(s) within the car park.
- Designated parking bays are clearly marked/signposted.
- The dimensions of the designated parking bay(s) are 360cm x 500cm (11ft 10in x 16ft 5in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- Clearly marked/signposted parent and child parking bays are not available.
- The car park surface is tarmac.
- There is a dropped kerb from the car park to the store.
- The dropped kerb does have tactile paving.
- There is not a designated drop-off point.
Approach
-
Approach
View
- The surface of the approach is block paving.
- There are fixed bollards on the approach.
- The minimum width between the bollards/wall is 115cm.
- The bollards have a high colour contrast to prevent them being hazardous to visually impaired people.
- There is step-free access on the approach.
Outside Access (Womenswear)
-
Entrance
View
- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 189cm.
- There are security barriers at this entrance.
- There is not a team member available for assistance at this entrance.
- There is wayfinding signage available at this entrance.
Outside Access (Costa)
-
Entrance
View
- This information is for the entrance located to the front right of the store.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 93cm.
- There are security barriers at this entrance.
- There is not a team member available for assistance at this entrance.
- There is not wayfinding signage available at this entrance.
Womenswear (Ground Floor)
-
Womenswear
View
- Womenswear is located on the ground floor, ahead as you enter the Womenswear entrance.
- There is step free access to Womenswear.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Womenswear aisle(s).
-
Till Point(s)
View
- There is step free access to the Womenswear till point(s).
- The nearest Womenswear till point(s) is/are approximately 18m from the Womenswear entrance.
- The till point(s) is/are clearly signed.
- The height of the Womenswear till point(s) is/are 103cm.
- There is a lowered section at the till point(s).
- The height of the lowered section at the till point(s) is 76cm.
- There is a clear knee recess beneath the lowered section(s) of the till point(s).
- There is a hearing assistance system at the till point(s).
- The hearing assistance system is signed.
- There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are not placed in front of a background which is patterned.
-
Accessible Fitting Room(s)
View
- There is/are 10 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- The accessible fitting room(s) is/are not clearly signed.
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the fitting room opening is 101cm.
- The dimensions of the accessible fitting room(s) are 240cm x 190cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
- There is not a coat hook in the accessible fitting room(s).
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There is a bench seat in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
-
Standard Fitting Room(s)
View
- There is/are 9 standard fitting room(s) within Womenswear.
- There is step free access to the standard fitting room(s).
- The fitting room(s) is/are clearly signed.
- There is a chair/stool/changing bench in the standard fitting room(s).
Childrenswear (Ground Floor)
-
Childrenswear
View
- Childrenswear is located on the ground floor, to the left of the store as you enter the Womenswear entrance.
- There is step free access to Childrenswear.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Childrenswear aisle(s).
-
Till Point(s)
View
- There is step free access to the Childrenswear till point(s).
- The nearest Childrenswear till point(s) is/are approximately 30m from the Womenswear entrance.
- The till point(s) is/are clearly signed.
- The height of the Childrenswear till point(s) is/are 101cm.
- There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
- There is not a hearing assistance system at the till point(s).
- There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are placed in front of a background which is patterned.
-
Standard Fitting Room(s)
View
- There is/are 2 standard fitting room(s) within Childrenswear.
- There is step free access to the standard fitting room(s).
- The fitting room(s) is/are clearly signed.
- There is a chair/stool/changing bench in the standard fitting room(s).
Costa (Ground Floor)
- Costa is located on the ground floor, to the right of the store as you enter the Womenswear entrance.
- There is step free access to Costa.
- There is step free access throughout.
- Food and/or drink(s) is/are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is 106cm.
- There is not a lowered section at the counter, however there are clipboards and portable chip & pin machines available.
- There is a hearing assistance system.
- The hearing assistance system is not signed.
- Tables are not permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 1m from the entrance/opening.
- The nearest table is approximately 2m from the counter.
- The distance between the floor and the dining tables is 71cm.
- There is clear manoeuvring space to the outer tables and chairs.
- Drinking straws are available.
- Two handle cups are available on request.
- Takeaway cups are available.
- Takeaway cutlery is available.
- Costa does play background music.
- WiFi is available in Costa.
Level Change (Costa)
-
Ramp / Slope
View
- There is a ramp/slope located to the right as you enter the Womenswear entrance.
- The ramp/slope is used to access Costa from the Womenswear department.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
Other Floors
-
Stairs
View
- Stairs can be used to access other floors.
- The stairs are in a staff area and are only available on request.
- The stairs are located ahead and to the left as you enter the Womenswear entrance, beyond the escalators, to the left of Womenswear.
- The stairs are approximately 25m from the Womenswear entrance.
- The floors which are accessible by stairs are ground floor and first floor.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are good.
-
Escalator(s)
View
- Escalators can be used to access other floors.
- The escalator(s) is/are located to the left of the store as you enter the Womenswear entrance.
- The escalator(s) is/are clearly visible from the entrance.
- The escalators go both up and down.
- The floors which are accessible by escalator(s) are ground floor and first floor.
- The escalator(s) steps are clearly marked.
- The foot and head of the escalator(s) are not clearly marked.
- The lighting levels at the escalator(s) are good.
Lift
- The lift is located ahead and to the left, towards the rear of the Womenswear department.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is approximately 22m (24yd 2in) from the Womenswear entrance.
- The lift is a standard lift.
- A team member does not need to be notified for use of the lift.
- A team member is required to operate the lift.
- The floors which are accessible by this lift are ground floor and first floor.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- There is a high colour contrast between the external lift controls and the control plate.
- There is a high colour contrast between the external lift control plate and the wall.
- The clear door width is 101cm (3ft 4in).
- The dimensions of the lift are 121cm x 200cm (3ft 12in x 6ft 7in).
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Menswear (First Floor)
-
Menswear
View
- Menswear is located on the first floor, to the right of the store as you exit the lift.
- There is step free access to Menswear, via lift.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Menswear aisle(s).
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
-
Till Point(s)
View
- There is step free access to the Menswear till point(s).
- The nearest Menswear till point(s) is/are approximately 20m from the lift.
- The till point(s) is/are clearly signed.
- The height of the Menswear till point(s) is/are 102cm.
- There is a lowered section at the till point(s).
- The height of the lowered section at the till point(s) is 76cm.
- There is a clear knee recess beneath the lowered section(s) of the till point(s).
- There is a hearing assistance system at the till point(s).
- The hearing assistance system is signed.
- There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are not placed in front of a background which is patterned.
-
Accessible Fitting Room(s)
View
- There is/are 6 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- The accessible fitting room(s) is/are not clearly signed.
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the fitting room opening is 113cm.
- The dimensions of the accessible fitting room(s) are 183cm x 181cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
- There is not a coat hook in the accessible fitting room(s).
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 38cm.
- There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
-
Standard Fitting Room(s)
View
- There is/are 5 standard fitting room(s) within Menswear.
- There is step free access to the standard fitting room(s).
- The fitting room(s) is/are clearly signed.
- There is a chair/stool/changing bench in the standard fitting room(s).
Home (First Floor)
-
Home
View
- The Home department is located on the first floor, to the right of the store as you exit the lift.
- There is step free access to the Home department, via lift.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Home department aisle(s).
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
Toilet with Adaptations
- There is an/are accessible toilet(s) for public use.
-
Location and Access
View
- This accessible toilet is located on the ground floor, at the rear of costa, to the right, as you enter the Womenswear entrance, available when Costa are open.
- This accessible toilet is approximately 40m (43yd 2ft) from the Womenswear entrance.
- There is step-free access into the accessible toilet.
-
Features and Dimensions
View
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a RADAR key.
- The key can be obtained from a member of staff.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door has a horizontal grab rail.
- The dimensions of the accessible toilet are 146cm x 214cm (4ft 9in x 7ft).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are non-infectious waste and female sanitary disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 114cm and 155cm from the floor.
-
Position of Fixtures
View
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is sensor.
- There is a mixer tap.
- Taps do not have clear markings to indicate hot and cold settings.
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 88cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
-
Colour Contrast and Lighting
View
- There is a high contrast between the external door and wall.
- There is a high contrast between the internal door and wall.
- There is a high contrast between the dropdown rail(s) and wall.
- There is not a contrast between the wall-mounted grab rail(s) and wall.
- There is a high contrast between the wash basin wall-mounted grab rail(s) and wall.
- The toilet seat does not have a colour contrast.
- There is a high contrast between the walls and floor.
- The lighting levels are good.
-
Baby Changing Facilities
View
- Baby changing facilities are located within the accessible toilet.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 81cm (2ft 8in).
Standard Toilet(s)
- Standard toilet facilities are available.
-
Access to Standard Shared Toilet(s)
View
- The shared toilets that were surveyed are located on the ground floor, at the rear of Costa, to the right, as you enter the Womenswear entrance, available when Costa are open.
- The shared toilet(s) is/are approximately 38m (41yd 1ft) from the Womenswear entrance.
- There is step-free access into the shared toilet(s).
- There is pictorial signage on or near the toilet door.
- An ambulant toilet with wall-mounted grab rails is not available.
- The wash basin tap type is sensor.
- There is not a flashing fire alarm beacon within the toilet(s).
- Lighting levels are good.