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Next - Bluewater Park

Msu1 Upper Lower Levels, Bluewater Park, Greenhithe, Kent, DA9 9SJ

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Access Guide

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Introduction

Getting Help and Assistance

  • There is a team member available for help and assistance.
  • There is a home delivery service available from the store.
  • All items available in store are available online and deliverable to store.
  • There is an Order and Collect service in the store.
  • Customers can obtain online Order and Collect items from the customer order collection point.
  • The store does play background music.
  • There is a/are hearing assistance system(s) located at the Womenswear till point(s) and at the Menswear till point(s).
  • There is also a hearing loop system at the White Barn till point.

Public Transport and Parking

  • Public Transport View
    • There is not a bus stop within approximately 150m of the store.
    • The nearest train station is Greenhithe.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • The car park type is multi-storey.
    • Parking is free for all users.
    • Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
    • There is a/are designated Blue Badge parking bay(s) available.
    • There is/are 10+ designated parking bay(s) within the car park.
    • Designated parking bays are clearly marked/signposted.
    • The dimensions of the designated parking bay(s) are 273cm x 443cm (8ft 11in x 14ft 6in).
    • The dimensions of the designated bays vary in size.
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Clearly marked/signposted parent and child parking bays are available.
    • The car park surface is tarmac.
    • There is a dropped kerb from the car park to the store.
    • The dropped kerb does not have tactile paving.
    • There is not a designated drop-off point.
  • Comments View
    • Bluewater has multiple parking areas with thousands of spaces. The closest parking area to NEXT is the Plaza Car Park.
    • There are three levels of the Plaza Car Park; the upper level, middle level and lower level. There are Blue Badge bays on all three; while the parent and child bays are on the lower level only.
    • There is step-free level access to the shopping centre entrances from all parking spaces.
    • The entrances on all three levels consist of double automatic doors.
    • The Plaza Car Park lower level gives access to the lower mall by ascending a very slight ramp. The Plaza Car Park middle level gives access to the upper mall by ascending a slight ramp. The Plaza Car Park upper level gives access to the upper mall by descending a slight ramp. None of these ramps have any handrails.
    • There are stairs, escalators and lifts between the upper and lower malls once inside the shopping centre.
    • The Blue Badge bays have varying hatched zones; some have hatched zones on both sides, while others have a hatched zone on one side only, or none at all. In some cases the hatched zone(s) is/are under 120cm wide.
    • There is a Tesla Supercharger on the lower level of the Plaza Car Park, just to the left of the shopping centre entrance.
    • There is a bus stop at Bluewater Shopping Centre, but it is over 150m from the store.

Approach (Bluewater)

  • Approach View
    • The surface of the approach is tiled.
    • Access into Bluewater is step-free via a very slight ramp from the lower level of the Plaza Car Park.
    • There is step-free access on the approach.

Outside Access (Lower Mall - Thames Walk - Menswear)

  • Entrance View
    • This information is for the entrance located on the lower mall of Bluewater.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There are no doors at this entrance.
    • There are security barriers at this entrance.
    • There is not a team member available for assistance at this entrance.
    • There is not wayfinding signage available at this entrance.

Outside Access (Lower Mall - Thames Walk - Bath and Body Works)

  • Entrance View
    • This information is for the entrance located on the lower mall of Bluewater.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 225cm.
    • There are security barriers at this entrance.
    • There is not a team member available for assistance at this entrance.
    • There is not wayfinding signage available at this entrance.

Outside Access (Upper Mall - Thames Walk - Womenswear)

  • Entrance View
    • This information is for the entrance located on the upper mall of Bluewater.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There are no doors at this entrance.
    • There are security barriers at this entrance.
    • There is not a team member available for assistance at this entrance.
    • There is not wayfinding signage available at this entrance.

Menswear

  • Menswear View
    • Menswear is located on the ground floor, ahead as you enter the lower mall - Thames Walk - Menswear entrance.
    • There is step free access to Menswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Menswear aisle(s).
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is step free access to the Menswear till point(s).
    • The nearest Menswear till point(s) is/are approximately 15m from the lower mall - Thames Walk - Menswear entrance.
    • The till point(s) is/are clearly signed.
    • The height of the Menswear till point(s) is/are 101cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 12/11/2024.
    • The hearing loop was working at the time of testing.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 12 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are clearly signed.
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 123cm.
    • The dimensions of the accessible fitting room(s) are 210cm x 227cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 150cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a bench seat in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
  • Standard Fitting Room(s) View
    • There is/are 11 standard fitting room(s) within Menswear.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).
  • Comments View
    • There is a self-service online order collection point in Menswear. The touchscreen is between 99cm and 112cm high. Bench seating is available while you wait for your order.

Home

  • Home View
    • The Home department is located on the ground floor, to the right of the store as you enter the lower mall - Thames Walk - Menswear entrance, or straight ahead as you enter through the Bath and Body Works entrance on the Bluewater lower mall - Thames Walk, through Bath and Body Works and White Barn.
    • There is step free access to the Home department.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Home department aisle(s).
  • Till Point(s) View
    • There is step free access to the Home department till point(s).
    • The nearest Home department till point(s) is/are approximately 15m from the lower mall - Thames Walk - Menswear entrance.
    • The till point(s) is/are clearly signed.
    • The height of the Home department till point(s) is/are 100cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.

Department (Bath and Body Works)

  • Department View
    • The department is located Bath and Body Works is located immediately ahead as you enter through the Bath and Body Works entrance on the Bluewater lower mall - Thames Walk.
    • There is step free access to the department.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the aisle(s).

Department (White Barn)

  • Department View
    • The department is located White Barn is located straight ahead through Bath and Body Works as you enter through the Bath and Body Works entrance on the Bluewater lower mall - Thames Walk.
    • There is step free access to the department.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the aisle(s).
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point(s) is/are approximately 16m from the Bath and Body Works entrance on the Bluewater lower mall - Thames Walk.
    • The till point(s) is/are not clearly signed.
    • The height of the till point(s) is/are 106cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 12/11/2024.
    • The hearing loop was working at the time of testing.
    • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located at the rear of the store.
    • The stairs are approximately 25m from the lower mall - Thames Walk - Menswear entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • The floors which are accessible by stairs are ground floor and first floor.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.
  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located to the left of the store as you enter the lower mall - Thames Walk - Menswear entrance.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are ground floor and first floor.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift

  • There is a lift for public use.
  • The lift is located to the rear right of the store as you enter the lower mall - Thames Walk - Menswear entrance.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 30m (32yd 2ft) from the lower mall - Thames Walk - Menswear entrance.
  • The lift is a standard lift.
  • A team member does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are ground floor and first floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • There is not a colour contrast between the external lift controls and the control plate.
  • There is a medium colour contrast between the external lift control plate and the wall.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 190cm x 190cm (6ft 3in x 6ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low.

Womenswear

  • Womenswear View
    • Womenswear is located on the first floor, ahead as you enter the upper mall - Thames Walk - Womenswear entrance.
    • There is step free access to Womenswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Womenswear aisle(s).
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is a browse and order hub within Womenswear.
  • Till Point(s) View
    • There is step free access to the Womenswear till point(s).
    • The nearest Womenswear till point(s) is/are approximately 15m from the upper mall - Thames Walk - Womenswear entrance.
    • The till point(s) is/are clearly signed.
    • The height of the Womenswear till point(s) is/are 103cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 12/11/2024.
    • The hearing loop was working at the time of testing.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 21 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are not clearly signed.
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 90cm.
    • The dimensions of the accessible fitting room(s) are 217cm x 197cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 126cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a bench seat in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
  • Standard Fitting Room(s) View
    • There is/are 20 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).
  • Comments View
    • There is an online order return point in Womenswear. The touchscreen has a height range of 133cm-146cm.

Lingerie

  • Lingerie View
    • Lingerie is located on the first floor, to the rear of the Womenswear department as you enter the upper mall - Thames Walk - Womenswear entrance.
    • There is step free access to Lingerie.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Lingerie aisle(s).
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.

Childrenswear

  • Childrenswear View
    • Childrenswear is located on the first floor, to the left of the store as you enter the upper mall - Thames Walk - Womenswear entrance.
    • There is step free access to Childrenswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Childrenswear aisle(s).
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is step free access to the Childrenswear till point(s).
    • The nearest Childrenswear till point(s) is/are approximately 15m from the upper mall - Thames Walk - Womenswear entrance.
    • The till point(s) is/are not clearly signed.
    • The height of the Childrenswear till point(s) is/are 100cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are placed in front of a background which is patterned.

Lipsy

  • Lipsy View
    • Lipsy is located on the first floor, straight ahead through Womenswear as you enter the upper mall - Thames Walk - Womenswear entrance.
    • There is step free access to Lipsy.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Lipsy aisle(s).
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) for public use.

Standard Toilet(s)

  • Standard toilet facilities are not available.

Public Facilities

  • A Changing Places facility is available within the shopping centre.
  • There is an accessible toilet available within the shopping centre.
  • Standard toilets are available within the shopping centre.
  • Baby changing facilities are available within the shopping centre.