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Next - Colchester - High Street

19-20 High Street, Colchester, Essex, CO1 1DB

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Access Guide

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Introduction

Making Stores Covid-19 Secure

  • External queuing points have been clearly marked where possible to allow for social distancing.
  • The number of people allowed in store has been limited to allow more space for each customer.
  • A member of staff will be available at the entrance door to manage the queue and offer sanitiser.
  • Entrance and exit doors may have been repurposed to allow for social distancing and are clearly marked.
  • Additional hygiene measures, including hand sanitizing, has been installed at the store entrance and throughout the store.
  • Equipment on the shop floor has been located to allow for social distancing.
  • Floor signage has been installed to help with social distancing.
  • Some staircases and escalators may have been repurposed to allow one direction of travel only to allow for social distancing.
  • Lifts have waiting areas to allow for social distancing. Only one person or one household is permitted in the lift at any one time. Lifts have hand sanitizer available at all landings.
  • Till points have clear screens installed to allow for social distancing. Tills and card readers are wiped down after each transaction.
  • All staff members will be wearing clear visors and will be regularly sanitising their hands.
  • All staff members will maintain 2 metres social distancing at all times.
  • All regular touch points are cleaned frequently throughout the day.

Getting Help and Assistance

  • There is a team member available for help and assistance.
  • There is a home delivery service available from the store.
  • All items available in store are available online and deliverable to store.
  • There is an Order and Collect service in the store.
  • Customers can obtain online Order and Collect items from the Menswear till point.
  • The store does play background music.
  • There is a/are hearing assistance system(s) located at the Womenswear till point(s) and at the till point(s).

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Colchester Town.
  • Parking View
    • The store does not have its own car park.
    • Clearly signed and/or marked on street Blue Badge parking bays are available (within approximately 50m of the store).
    • The on street Blue Badge parking bay(s) is/are located on High Street.
    • There is a public car park within approximately 200m of the store.
    • The public parking facilities are located on Nunns Road.
    • There is not a designated drop-off point.
  • Comments View
    • Please note that the on-street Blue Badge bays are not available on Fridays and Saturdays due to the street market.

Outside Access (High Street)

  • Entrance View
    • This information is for the entrance located on High Street.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 120cm.
    • There are security barriers at this entrance.
    • There is not a team member available for assistance at this entrance.
    • There is not wayfinding signage available at this entrance.

Outside Access (Culver Street West)

  • Entrance View
    • This information is for the entrance located on Culver Street West.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The width of the door opening is 145cm.
    • There are security barriers at this entrance.
    • There is not a team member available for assistance at this entrance.
    • There is not wayfinding signage available at this entrance.

Womenswear

  • Womenswear View
    • Womenswear is located on the ground floor, ahead as you enter the High Street entrance and on the lower ground floor, ahead as you enter the Culver Street West entrance.
    • There is step free access to Womenswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is not step free access throughout the Womenswear aisle(s).
  • Till Point(s) View
    • There is step free access to the Womenswear till point(s).
    • The nearest Womenswear till point(s) is/are approximately 5m from the High Street entrance.
    • The till point(s) is/are not clearly signed.
    • The height of the Womenswear till point(s) is/are 101cm.
    • There is a lowered section at the till point(s).
    • The height of the lowered section at the till point(s) is 76cm.
    • There is a clear knee recess beneath the lowered section(s) of the till point(s).
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 8 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are clearly signed.
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 92cm.
    • The dimensions of the accessible fitting room(s) are 192cm x 245cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 115cm from the floor.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 44cm.
    • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
  • Standard Fitting Room(s) View
    • There is/are 7 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is not a chair/stool/changing bench in the standard fitting room(s).

Till Point (Womenswear - Lower Ground Floor)

  • The till point is located on the lower ground floor, to the left of the store as you enter the Culver Street West entrance.
  • There is step free access to the till point.
  • The till point is approximately 10m from the Culver Street West entrance.
  • The till point is not clearly signed.
  • The height of the till point is 102cm.
  • There is a lowered section at the till point.
  • The height of the lowered section at the till point is 76cm.
  • There is a clear knee recess beneath the lowered section(s) of the till point.
  • There is a hearing assistance system at the till point.
  • The hearing assistance system is signed.
  • - NEXT - View
    • There is not windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
    • The till point is placed in front of a background which is patterned.

Level Change (Womenswear)

  • Step(s) View
    • There is a/are step(s) located in the centre of the store on the ground floor.
    • The step(s) is/are used to access the ground floor and lower ground floor sections of Womenswear.
    • There is/are 4 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are good.

Other Floors (Ground Floor)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the left of the store as you enter the High Street entrance.
    • The stairs are approximately 10m from the High Street entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are ground floor and first floor.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 19cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Other Floors (Lower Ground Floor)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the left of the store as you enter the Culver Street West entrance.
    • The stairs are approximately 2m from the Culver Street West entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are lower ground floor and first floor.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 19cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.

Lift

  • There is a lift for public use.
  • The lift is located to the right of the store as you enter the Culver Street West entrance.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 15m (16yd 1ft) from the Culver Street West entrance.
  • The lift is a standard lift.
  • A team member does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are lower ground floor and first floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • There is a good colour contrast between the external lift controls and the control plate.
  • There is a good colour contrast between the external lift control plate and the wall.
  • The clear door width is 79cm (2ft 7in).
  • The dimensions of the lift are 107cm x 140cm (3ft 6in x 4ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low.

Menswear

  • Menswear View
    • Menswear is located on the first floor, ahead as you exit the lift.
    • There is step free access to Menswear, via lift.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Menswear aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.

Childrenswear

  • Childrenswear View
    • Childrenswear is located on the first floor, to the right of the store as you exit the lift.
    • There is step free access to Childrenswear, via lift.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Childrenswear aisle(s).

Till Point (First Floor)

  • The till point is located on the first floor, to the right of the store as you exit the lift.
  • There is step free access to the till point, via lift.
  • The till point is approximately 5m from the lift.
  • The till point is not clearly signed.
  • The height of the till point is 100cm.
  • There is a lowered section at the till point.
  • The height of the lowered section at the till point is 76cm.
  • There is a clear knee recess beneath the lowered section(s) of the till point.
  • There is a hearing assistance system at the till point.
  • The hearing assistance system is signed.
  • - NEXT - View
    • There is not windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
    • The till point is placed in front of a background which is patterned.

Fitting Room(s) (First Floor)

  • Standard Fitting Room(s) View
    • The standard fitting room(s) is/are located on the first floor, to the left of the store as you exit the lift.
    • There is/are 5 standard fitting room(s) within Menswear and Childrenswear.
    • There is step free access to the standard fitting room(s), via lift.
    • The fitting room(s) is/are clearly signed.
    • There is not a chair/stool/changing bench in the standard fitting room(s).

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.

Standard Toilet(s)

  • Standard toilet facilities are not available.