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Next - Crayford - Tower Retail Park

Unit 3, Tower Retail Park, Crayford Road, Crayford, DA1 4LD

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Access Guide

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Introduction

Getting Help and Assistance

  • There is a team member available for help and assistance.
  • There is a home delivery service available from the store.
  • All items available in store are available online and deliverable to store.
  • There is an Order and Collect service in the store.
  • Customers can obtain online Order and Collect items from the Menswear till point.
  • The store does play background music.
  • There is a/are hearing assistance system(s) located at the Womenswear till point(s), at the Menswear till point(s) and within Costa.
  • Order and Collect is located in Menswear on the first floor, at the self service collection point. The self service collection point is 4m from the lift.

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Crayford.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • The car park type is open air/surface.
    • Parking is free for all users.
    • Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
    • There is a/are designated Blue Badge parking bay(s) available.
    • There is/are 10+ designated parking bay(s) within the car park.
    • Designated parking bays are clearly marked/signposted.
    • The dimensions of the designated parking bay(s) are 360cm x 480cm (11ft 10in x 15ft 9in).
    • The dimensions of the designated bays vary in size.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Clearly marked/signposted parent and child parking bays are not available.
    • The car park surface is tarmac.
    • There is a dropped kerb from the car park to the store.
    • The dropped kerb does have tactile paving.
    • There is not a designated drop-off point.
  • Comments View
    • Parking is free for 3hrs.

Approach

  • Approach View
    • The surface of the approach is block paving.
    • There are fixed bollards on the approach.
    • The minimum width between the bollards/wall is 106cm.
    • The bollards have a high colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the store.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There are security barriers at this entrance.
    • There is a team member available for assistance at this entrance.
    • There is not wayfinding signage available at this entrance.

Womenswear (Ground Floor)

  • Womenswear View
    • Womenswear is located on the ground floor, ahead as you enter the store.
    • There is step free access to Womenswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Womenswear aisle(s).
  • Till Point(s) View
    • There is step free access to the Womenswear till point(s).
    • The nearest Womenswear till point(s) is/are approximately 17m from the main entrance.
    • The till point(s) is/are not clearly signed.
    • The height of the Womenswear till point(s) is/are 102cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 16/08/2021.
    • The hearing loop was working at the time of testing.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 7 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are clearly signed.
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 82cm.
    • The dimensions of the accessible fitting room(s) are 195cm x 234cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is not a/are not wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 13cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 120cm from the floor.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 43cm.
    • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
  • Standard Fitting Room(s) View
    • There is/are 6 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).

Childrenswear (Ground Floor)

  • Childrenswear View
    • Childrenswear is located on the ground floor, to the left as you enter the store.
    • There is step free access to Childrenswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Childrenswear aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is step free access to the Childrenswear till point(s).
    • The nearest Childrenswear till point(s) is/are approximately 15m from the main entrance.
    • The till point(s) is/are not clearly signed.
    • The height of the Childrenswear till point(s) is/are 102cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are placed in front of a background which is patterned.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located ahead as you enter the store.
    • The stairs are approximately 5m from the main entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are ground floor and first floor.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.

Lift

  • There is a lift for public use.
  • The lift is located at the rear of the store.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 20m (21yd 2ft) from the main entrance.
  • The lift is a standard lift.
  • A team member does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are ground floor and first floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • There is a high colour contrast between the external lift controls and the control plate.
  • There is a high colour contrast between the external lift control plate and the wall.
  • The clear door width is 117cm (3ft 10in).
  • The dimensions of the lift are 170cm x 200cm (5ft 7in x 6ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Menswear (First Floor)

  • Menswear View
    • Menswear is located on the first floor, ahead as you exit the lift.
    • There is step free access to Menswear, via lift.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Menswear aisle(s).
  • Till Point(s) View
    • There is step free access to the Menswear till point(s).
    • The nearest Menswear till point(s) is/are approximately 17m from the lift.
    • The till point(s) is/are not clearly signed.
    • The height of the Menswear till point(s) is/are 102cm.
    • There is a lowered section at the till point(s).
    • The height of the lowered section at the till point(s) is 75cm.
    • There is a clear knee recess beneath the lowered section(s) of the till point(s).
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 16/08/2021.
    • The hearing loop was working at the time of testing.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 5 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are clearly signed.
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 81cm.
    • The dimensions of the accessible fitting room(s) are 197cm x 240cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is not a/are not wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is not a mirror in the accessible fitting room(s).
    • There is a/are coat hook(s) in the accessible fitting room(s), 120cm from the floor.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 45cm.
    • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
  • Standard Fitting Room(s) View
    • There is/are 4 standard fitting room(s) within Menswear.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).
  • Comments View
    • The till point lowered section is to the right side of the till points.
    • The till point lowered section is a folding shelf.

Home (First Floor)

  • Home View
    • The Home department is located on the first floor, to the right of the store as you exit the lift, through Menswear.
    • There is step free access to the Home department, via lift.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Home department aisle(s).
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Comments View
    • The Home department is 19 metres from the lift.
    • The Home department is not clearly signed.
    • There is not a till point in the Home department.
    • The nearest till point is in Menswear.

Costa (First Floor)

  • Costa is located on the first floor, to the far right of the store as you exit the lift.
  • There is step free access to Costa, via lift.
  • There is step free access throughout.
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 85cm.
  • There is not a lowered section at the counter, however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system.
  • The hearing assistance system is signed.
  • Tables are not permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 2m from the entrance/opening.
  • The nearest table is approximately 1m from the counter.
  • The distance between the floor and the lowest dining table is 73cm.
  • The distance between the floor and the highest dining table is 110cm.
  • There is clear manoeuvring space to the service counter and to the outer tables and chairs.
  • Drinking straws are available.
  • Two handle cups are available on request.
  • Takeaway cups are available.
  • Takeaway cutlery is available.
  • Costa does play background music.
  • WiFi is available in Costa.

Toilet with Adaptations (Right Transfer First Floor)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located on the first floor, to the far right of the store as you exit the lift, to the left as you enter Costa.
    • This accessible toilet is approximately 25m (27yd 1ft) from the lift.
    • There is step-free access into the accessible toilet, via lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 218cm (4ft 11in x 7ft 2in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are non-infectious waste and female sanitary disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 77cm and 158cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf is not at a height of 95cm.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 52cm (1ft 8in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 91cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • There is a medium contrast between the external door and wall.
    • There is a medium contrast between the internal door and wall.
    • There is a high contrast between the dropdown rail(s) and wall.
    • There is not a contrast between the wall-mounted grab rail(s) and wall.
    • The toilet seat does not have a colour contrast.
    • There is a high contrast between the walls and floor.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 82cm (2ft 8in).

Standard Toilet(s) (First Floor)

  • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located on the first floor, to the far right of the store as you exit the lift, to the left as you enter Costa.
    • The shared toilet(s) is/are approximately 25m (27yd 1ft) from the lift.
    • There is step-free access into the shared toilet(s), via lift.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin tap type is lever.
    • There is not a flashing fire alarm beacon within the toilet(s).
    • Lighting levels are good.