Access Guide
Introduction
- Next store opening times and services available link (new tab) - click here.
- The store is located in/on a main shopping street/area.
Getting Help and Assistance
- There is a team member available for help and assistance.
- There is a home delivery service available from the store.
- All items available in store are available online and deliverable to store.
- There is an Order and Collect service in the store.
- Customers can obtain online Order and Collect items from the Womenswear till point.
- The store does play background music.
- There is a/are hearing assistance system(s) located at the Womenswear till point(s) and at the Menswear till point(s).
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Durham.
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Parking
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- The store does not have its own car park.
- There is a public car park within approximately 200m of the store.
- The public parking facilities are located on Leazes Road.
- There is not a designated drop-off point.
Approach
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Approach
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- The surface of the approach is stone/concrete tiles.
- The approach surface is uneven in places.
- There are fixed bollards on the approach.
- The bollards do not have a high colour contrast to prevent them being hazardous to visually impaired people.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient.
Outside Access
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Entrance
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- This information is for the entrance located on High Street.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 148cm.
- There are security barriers at this entrance.
- There is a team member available for assistance at this entrance.
- There is not wayfinding signage available at this entrance.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Womenswear
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Womenswear
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- Womenswear is located on the ground floor, ahead as you enter the store.
- There is step free access to Womenswear.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Womenswear aisle(s).
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Till Point(s)
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- There is step free access to the Womenswear till point(s).
- The nearest Womenswear till point(s) is/are approximately 8m from the entrance.
- The till point(s) is/are not clearly signed.
- The height of the Womenswear till point(s) is/are 102cm.
- There is a lowered section at the till point(s).
- There is a hearing assistance system at the till point(s).
- The hearing assistance system is signed.
- There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are not placed in front of a background which is patterned.
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Accessible Fitting Room(s)
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- There is/are 7 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- The accessible fitting room(s) is/are not clearly signed.
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the fitting room opening is 90cm.
- The dimensions of the accessible fitting room(s) are 211cm x 186cm.
- There is not clear manoeuvring space in the accessible fitting room(s), due to fixtures and fittings.
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 13cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 101cm and 151cm from the floor.
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There is a chair/stool in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
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Standard Fitting Room(s)
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- There is/are 6 standard fitting room(s) within Womenswear.
- There is step free access to the standard fitting room(s).
- The fitting room(s) is/are not clearly signed.
- There is a chair/stool/changing bench in the standard fitting room(s).
Other Floors
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the left as you enter the store.
- The stairs are approximately 2m from the entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are ground floor and first floor.
- There are 15+ steps between floors.
- The height of the step(s) is/are not between the recommended 15cm and 18cm.
- The height of the step(s) is/are 19cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are good.
Lift
- There is a lift for public use.
- The lift is located at the rear of the store.
- Signs indicating the location of the lift are clearly visible from the entrance.
- The lift is approximately 18m (19yd 2ft) from the entrance.
- The lift is a standard lift.
- A team member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are ground floor and first floor.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- There is not a colour contrast between the external lift controls and the control plate.
- There is a high colour contrast between the external lift control plate and the wall.
- The clear door width is 87cm (2ft 10in).
- The dimensions of the lift are 108cm x 210cm (3ft 7in x 6ft 11in).
- There are no separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are low.
Childrenswear
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Childrenswear
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- Childrenswear is located on the first floor, ahead as you exit the lift.
- There is step free access to Childrenswear, via lift.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Childrenswear aisle(s).
Menswear
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Menswear
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- Menswear is located on the first floor, to the left of the store as you exit the lift.
- There is step free access to Menswear, via lift.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Menswear aisle(s).
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Till Point(s)
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- There is step free access to the Menswear till point(s).
- The nearest Menswear till point(s) is/are approximately 4m from the lift.
- The till point(s) is/are clearly signed.
- The height of the Menswear till point(s) is/are 103cm.
- There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
- There is a hearing assistance system at the till point(s).
- The hearing assistance system is signed.
- There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are not placed in front of a background which is patterned.
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Accessible Fitting Room(s)
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- There is/are 2 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- The accessible fitting room(s) is/are not clearly signed.
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the fitting room opening is 89cm.
- The dimensions of the accessible fitting room(s) are 194cm x 168cm.
- There is not clear manoeuvring space in the accessible fitting room(s), due to fixtures and fittings.
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
- There is a/are coat hook(s) in the accessible fitting room(s), 151cm from the floor.
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There is a chair/stool in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
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Standard Fitting Room(s)
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- There is/are 1 standard fitting room(s) within Menswear.
- There is step free access to the standard fitting room(s).
- The fitting room(s) is/are clearly signed.
- There is a chair/stool/changing bench in the standard fitting room(s).
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Comments
View
- The collections and orders are made at the tills.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) for public use.
Standard Toilet(s)
- Standard toilet facilities are not available.