You are on Introduction. Skip to the next section.

Introduction

• Next store opening times and services available link (new tab) - click here.
• The store is located in/on a main shopping street/area.
• The store is located within Farnborough Gate Retail Park.
• The details within this access guide relate to the Next store and not the retail park.

You are on Making Stores Covid-19 Secure. Skip to the next section.

Making Stores Covid-19 Secure

• External queuing points have been clearly marked where possible to allow for social distancing.
• The number of people allowed in store has been limited to allow more space for each customer.
• A member of staff will be available at the entrance door to manage the queue and offer sanitiser.
• Entrance and exit doors may have been repurposed to allow for social distancing and are clearly marked.
• Additional hygiene measures, including hand sanitizing, has been installed at the store entrance and throughout the store.
• Equipment on the shop floor has been located to allow for social distancing.
• Floor signage has been installed to help with social distancing.
• Some staircases and escalators may have been repurposed to allow one direction of travel only to allow for social distancing.
• Lifts have waiting areas to allow for social distancing. Only one person or one household is permitted in the lift at any one time. Lifts have hand sanitizer available at all landings.
• Till points have clear screens installed to allow for social distancing. Tills and card readers are wiped down after each transaction.
• All staff members will be wearing clear visors and will be regularly sanitising their hands.
• All staff members will maintain 2 metres social distancing at all times.
• All regular touch points are cleaned frequently throughout the day.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a team member available for help and assistance.
• There is a home delivery service available from the store.
• All items available in store are available online and deliverable to store.
• There is an Order and Collect service in the store.
• Customers can obtain online Order and Collect items from the Womenswear till point.
• The store does play background music.
• There is a/are hearing assistance system(s) located at the till point(s).

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is not a bus stop within approximately 150m of the store.
  • The nearest train station is Frimley.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • The car park type is open air/surface.
  • Parking is free for all users.
  • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • There is a/are designated Blue Badge parking bay(s) available.
  • There is/are 10+ designated parking bay(s) within the car park.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated parking bay(s) are 280cm x 490cm (9ft 2in x 16ft 1in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Clearly marked/signposted parent and child parking bays are available.
  • The car park surface is tarmac and block paving.
  • There is not a designated drop-off point.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is stone/concrete tiles.
  • There are fixed bollards on the approach.
  • The minimum width between the bollards/wall is 100cm.
  • The bollards have a good colour contrast to prevent them being hazardous to visually impaired people.
  • There is step-free access on the approach.
  • There is a slope with a very easy incline.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance View
  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 176cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 176cm.
  • There are security barriers at this entrance.
  • There is not a team member available for assistance at this entrance.
  • There is wayfinding signage available at this entrance.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located on the ground floor, ahead as you enter the store and on the first floor, ahead as you exit the lift.
  • There is step free access to Womenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Womenswear aisle(s).

You are on Childrenswear. Skip to the next section.

Childrenswear

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• Childrenswear View
  • Childrenswear is located on the ground floor, at the rear of the store.
  • There is step free access to Childrenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Childrenswear aisle(s).

You are on Till Point (Ground Floor). Skip to the next section.

Till Point (Ground Floor)

• The till point is located on the ground floor, to the left as you enter the store, in Womenswear.
• There is step free access to the till point.
• The till point is approximately 11m from the entrance.
• The till point is clearly signed.
• The height of the till point is 100cm.
• There is a lowered section at the till point.
• The height of the lowered section at the till point is 76cm.
• There is a clear knee recess beneath the lowered section(s) of the till point.
• There is a hearing assistance system at the till point.
• The hearing assistance system is signed.

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• - NEXT - View
  • There is not windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
  • The till point is placed in front of a background which is patterned.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left as you enter the store.
  • The stairs are approximately 2m from the entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right as you enter the store.
• The lift is clearly visible from the entrance.
• The lift is approximately 2m (2yd 7in) from the entrance.
• The lift is a standard lift.
• A team member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are ground floor and first floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• There is a good colour contrast between the external lift controls and the control plate.
• There is a good colour contrast between the external lift control plate and the wall.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 117cm x 200cm (3ft 10in x 6ft 7in).
• There are separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located on the first floor, ahead as you exit the lift.
  • There is step free access to Menswear, via lift.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Menswear aisle(s).

You are on Home. Skip to the next section.

Home

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• Home View
  • The Home department is located on the first floor, to the right of the store as you exit the lift, through Menswear.
  • There is step free access to the Home department, via lift.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Home department aisle(s).
  • The till point(s) is/are not clearly signed.

You are on Till Point (First Floor). Skip to the next section.

Till Point (First Floor)

• The till point is located on the first floor, ahead as you exit the lift.
• There is step free access to the till point, via lift.
• The till point is approximately 8m from the lift.
• The till point is not clearly signed.
• The height of the till point is 100cm.
• There is a lowered section at the till point.
• The height of the lowered section at the till point is 76cm.
• There is a clear knee recess beneath the lowered section(s) of the till point.
• There is a hearing assistance system at the till point.
• The hearing assistance system is not signed.

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• - NEXT - View
  • There is not windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
  • The till point is placed in front of a background which is patterned.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.