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Next - Kingston - Market Place

8-9 Charter Quay, Market Place, Kingston On Thames, Surrey, KT1 1JT

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Access Guide

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Introduction

Getting Help and Assistance

  • There is a team member available for help and assistance.
  • There is a home delivery service available from the store.
  • All items available in store are available online and deliverable to store.
  • There is an Order and Collect service in the store.
  • Customers can obtain online Order and Collect items from the customer order collection point.
  • The store does play background music.
  • There is a/are hearing assistance system(s) located at the Womenswear till point(s).
  • Order and Collect is in the Home department. The Home department is at the bottom of the stairs on the Basement floor. There is step-free access to the Home department via the lift.

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Kingston.
  • Parking View
    • The store does not have its own car park.
    • There is not a designated drop-off point.
    • There are no parking facilities available at the store.

Approach

  • Approach View
    • The surface of the approach is block paving.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a steep gradient.
    • There is not a level landing at the top of the ramp/slope.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on Market Place.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 166cm.
    • There are security barriers at this entrance.
    • There is a team member available for assistance at this entrance.
    • There is wayfinding signage available at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
  • Comments View
    • The slope at the main entrance is 23 cm long.

Outside Access (Right Entrance)

  • Entrance View
    • This information is for the entrance located on Market Place.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 168cm.
    • There are security barriers at this entrance.
    • There is a team member available for assistance at this entrance.
    • There is not wayfinding signage available at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
  • Comments View
    • The slope at the right entrance is 23 cm long.
    • The right entrance is into Womenswear Shoes and accessories.

Womenswear (Ground Floor)

  • Womenswear View
    • Womenswear is located on the ground floor, ahead from the main entrance.
    • There is step free access to Womenswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Womenswear aisle(s).
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Till Point(s) View
    • There is step free access to the Womenswear till point(s).
    • The nearest Womenswear till point(s) is/are approximately 14m from the entrance.
    • The till point(s) is/are not clearly signed.
    • The height of the Womenswear till point(s) is/are 101cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is not signed.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 09/08/2021.
    • The hearing loop was working at the time of testing.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
  • Standard Fitting Room(s) View
    • There is/are 9 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).
  • Comments View
    • There is an accessible fitting room located in Childrenswear.
    • Womenswear Shoes and accessories is shown in photos 18 to 20.
    • Womenswear Shoes and accessories may be also be accessed from the right entrance.

Childrenswear (Ground Floor)

  • Childrenswear View
    • Childrenswear is located on the ground floor, to the rear of the store ahead from the main entrance.
    • There is step free access to Childrenswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Childrenswear aisle(s).
  • Till Point(s) View
    • There is step free access to the Childrenswear till point(s).
    • The nearest Childrenswear till point(s) is/are approximately 30m from the main entrance.
    • The till point(s) is/are not clearly signed.
    • The height of the Childrenswear till point(s) is/are 102cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is not a hearing assistance system at the till point(s).
    • There is a/are hearing assistance system(s) located at the Womenswear till point.
    • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 1 fitting room(s) in total within Childrenswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are not clearly signed.
    • There is not a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 87cm.
    • The dimensions of the accessible fitting room(s) are 220cm x 218cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 100cm from the floor.
    • There is not a coat hook in the accessible fitting room(s).
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a bench seat in the accessible fitting room(s).
    • The height of the chair from the floor is 52cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 10cm.
  • Comments View
    • The accessible fitting room is shown in photos 15 to 20.
    • The accessible fitting room is 10m to the right from the Childrenswear entrance.
    • The accessible fitting room is not waymarked.
    • The accessible fitting room does not have a sign on the door.
    • The emergency pull cord in the accessible fitting room also acts as an assistance bell.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the left after the main entrance.
    • The stairs are approximately 7m from the main entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are basement, ground floor and first floor.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Comments View
    • Upward stairs to the first floor (Menswear department) are shown in photos 1 to 5.
    • Downward stairs to the basement floor (Home department) are shown in photos 6 to 8.

Lift

  • There is a lift for public use.
  • The lift is located in the centre of the store ahead from the main entrance.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 13m (14yd 8in) from the main entrance.
  • The lift is a standard lift.
  • A team member does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are basement, ground floor and first floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • There is not a colour contrast between the external lift controls and the control plate.
  • There is not a colour contrast between the external lift control plate and the wall.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 166cm x 160cm (5ft 5in x 5ft 3in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Home (Basement)

  • Home View
    • The Home department is located on the basement floor, ahead as you exit the lift.
    • There is step free access to the Home department, via lift.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Home department aisle(s).
  • Till Point(s) View
    • There is step free access to the Home department till point(s).
    • The nearest Home department till point(s) is/are approximately 9m from the lift.
    • The till point(s) is/are not clearly signed.
    • The height of the Home department till point(s) is/are 100cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is not a hearing assistance system at the till point(s).
    • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
  • Comments View
    • Portable tablets are available to browse Next products with staff members (Photo 11).
    • There is an Order and Collect service terminal located in the Home department (Photo 12).

Menswear (First Floor)

  • Menswear View
    • Menswear is located on the first floor.
    • There is step free access to Menswear, via lift.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Menswear aisle(s).
  • Till Point(s) View
    • There is step free access to the Menswear till point(s).
    • The nearest Menswear till point(s) is/are approximately 16m from the lift.
    • The till point(s) is/are not clearly signed.
    • The height of the Menswear till point(s) is/are 101cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is not signed.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 09/08/2021.
    • The hearing loop was working at the time of testing.
    • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 4 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are not clearly signed.
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 120cm.
    • The dimensions of the accessible fitting room(s) are 257cm x 227cm.
    • There is not clear manoeuvring space in the accessible fitting room(s), due to storage.
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
    • There is not a coat hook in the accessible fitting room(s).
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a bench seat in the accessible fitting room(s).
    • The height of the chair from the floor is 52cm.
    • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
  • Standard Fitting Room(s) View
    • There is/are 3 standard fitting room(s) within Menswear.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.

Standard Toilet(s)

  • Standard toilet facilities are not available.