You are on Introduction. Skip to the next section.

Introduction

• Next store opening times and services available link (new tab) - click here.
• The store is located in/on a main shopping street/area.
• The store is located within St James Retail Park.
• The details within this access guide relate to the Next store and not the retail park.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a team member available for help and assistance.
• There is a home delivery service available from the store.
• All items available in store are available online and deliverable to store.
• There is an Order and Collect service in the store.
• Customers can obtain online Order and Collect items from the customer order collection point.
• The store does play background music.
• There is a/are hearing assistance system(s) located at the Womenswear till point(s) and within Costa.
• Customer Order Collection Point - Order and Collect is now using a tablet system at the front door and then customers are advised to wait by the lift area at the rear of the store to collect their order.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Knaresborough.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • The car park type is open air/surface.
  • Parking is free for all users.
  • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • There is a/are designated Blue Badge parking bay(s) available.
  • There is/are 10+ designated parking bay(s) within the car park.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated parking bay(s) are 355cm x 610cm (11ft 8in x 20ft).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Clearly marked/signposted parent and child parking bays are not available.
  • The car park surface is tarmac.
  • There is a dropped kerb from the car park to the store.
  • The dropped kerb does have tactile paving.
  • There is not a designated drop-off point.
• Comments View
  • Three hour maximum parking no return with the hour.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is stone/concrete tiles.
  • There are fixed bollards on the approach.
  • The minimum width between the bollards/wall is 100cm.
  • The bollards have a good colour contrast to prevent them being hazardous to visually impaired people.
  • There is step-free access on the approach.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance View
  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There are security barriers at this entrance.
  • There is a team member available for assistance at this entrance.
  • There is not wayfinding signage available at this entrance.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located on the ground floor, ahead as you enter the store.
  • There is step free access to Womenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Womenswear aisle(s).
• Till Point(s) View
  • There is step free access to the Womenswear till point(s).
  • The nearest Womenswear till point(s) is/are approximately 14m from the entrance.
  • The till point(s) is/are clearly signed.
  • The height of the Womenswear till point(s) is/are 102cm.
  • There is a lowered section at the till point(s).
  • The height of the lowered section at the till point(s) is 76cm.
  • There is a clear knee recess beneath the lowered section(s) of the till point(s).
  • There is a hearing assistance system at the till point(s).
  • The hearing assistance system is signed.
  • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are not placed in front of a background which is patterned.
• Standard Fitting Room(s) View
  • There is/are 7 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Childrenswear. Skip to the next section.

Childrenswear

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• Childrenswear View
  • Childrenswear is located on the ground floor, to the right as you enter the store.
  • There is step free access to Childrenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Childrenswear aisle(s).
• Till Point(s) View
  • There is step free access to the Childrenswear till point(s).
  • The nearest Childrenswear till point(s) is/are approximately 14m from the entrance.
  • The till point(s) is/are not clearly signed.
  • The height of the Childrenswear till point(s) is/are 103cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is not a hearing assistance system at the till point(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 1 fitting room(s) in total within Childrenswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • The accessible fitting room(s) is/are clearly signed.
  • There is not a curtain opening to access the accessible fitting room(s).
  • The clear width of the fitting room opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 216cm x 187cm.
  • There is not clear manoeuvring space in the accessible fitting room(s), due to fixtures and fittings.
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 11cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 91cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left as you enter the store.
  • The stairs are approximately 6m from the entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the rear of the store.
• The lift is clearly visible from the entrance.
• The lift is approximately 24m (26yd 9in) from the entrance.
• The lift is a standard lift.
• A team member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are ground floor and first floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• There is a good colour contrast between the external lift controls and the control plate.
• There is a good colour contrast between the external lift control plate and the wall.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 115cm x 198cm (3ft 9in x 6ft 6in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Home. Skip to the next section.

Home

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• Home View
  • The Home department is located on the first floor, ahead as you exit the lift.
  • There is step free access to the Home department, via lift.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Home department aisle(s).
• Comments View
  • Customer orders are taken via tablets.

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located on the first floor, to the rear of the Home department.
  • There is step free access to Menswear, via lift.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Menswear aisle(s).
• Till Point(s) View
  • There is step free access to the Menswear till point(s).
  • The nearest Menswear till point(s) is/are approximately 14m from the lift.
  • The till point(s) is/are not clearly signed.
  • The height of the Menswear till point(s) is/are 103cm.
  • There is a lowered section at the till point(s).
  • The height of the lowered section at the till point(s) is 77cm.
  • There is a clear knee recess beneath the lowered section(s) of the till point(s).
  • There is not a hearing assistance system at the till point(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are not placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 3 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • The accessible fitting room(s) is/are not clearly signed.
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the fitting room opening is 99cm.
  • The dimensions of the accessible fitting room(s) are 216cm x 197cm.
  • There is not clear manoeuvring space in the accessible fitting room(s), due to fixtures and fittings.
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 11cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 91cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
• Standard Fitting Room(s) View
  • There is/are 2 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Costa. Skip to the next section.

Costa

• Costa is located on the first floor, to the rear of the store as you exit the lift, through the Home and Menswear departments.
• There is step free access to Costa, via lift.
• There is step free access throughout.
• Food and/or drink(s) is/are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is 95cm.
• There is not a lowered section at the counter, however there are clipboards and portable chip & pin machines available.
• There is a hearing assistance system.
• The hearing assistance system is signed.
• Tables are not permanently fixed.
• Some chairs are permanently fixed.
• Chairs do not have armrests.
• The nearest table is approximately 2m from the entrance/opening.
• The nearest table is approximately 2m from the counter.
• The distance between the floor and the dining tables is 72cm.
• There is clear manoeuvring space throughout.
• Drinking straws are available.
• Two handle cups are available on request.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is available.
• Costa does play background music.
• WiFi is available in Costa.

You are on Level Change (Accessible Toilet and Standard Toilet). Skip to the next section.

Level Change (Accessible Toilet and Standard Toilet)

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• Ramp / Slope View
  • There is a ramp/slope located on the first floor, in Costa, in the corridor to the rear of the service counter.
  • The ramp/slope is used to access the accessible and standard toilets.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 113cm (3ft 8in).
  • The lighting levels at the ramp/slope are good.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • The accessible toilet surveyed is not for the sole use of disabled people.
  • This accessible toilet is located on the first floor, in Costa, in the corridor to the rear of the service counter.
  • This accessible toilet is approximately 26m (28yd 1ft) from the lift.
  • There is ramped/sloped access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile, pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 162cm x 208cm (5ft 4in x 6ft 10in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 99cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 118cm and 181cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 91cm (2ft 12in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 89cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 75cm (2ft 6in).
• Colour Contrast and Lighting View
  • There is a good contrast between the external door and wall.
  • There is a good contrast between the internal door and wall.
  • There is a good contrast between the dropdown rail(s) and wall.
  • There is not a contrast between the wall-mounted grab rail(s) to the left of the toilet and wall.
  • There is not a contrast between the wall-mounted grab rail(s) to the right of the toilet and wall.
  • There is a good contrast between the wash basin wall-mounted grab rail(s) and wall.
  • The toilet seat has a fair colour contrast.
  • There is a fair contrast between the walls and floor.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 92cm (3ft).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located on the first floor, in Costa, in the corridor to the rear of the service counter.
  • The shared toilet(s) is/are approximately 27m (29yd 1ft) from the lift.
  • There is ramped/sloped access into the shared toilet(s).
  • There is tactile, pictorial and written text signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilet(s).
  • Lighting levels are good.