You are on Introduction. Skip to the next section.

Introduction

• Next store opening times and services available link (new tab) - click here.
• The store is located in/on a main shopping street/area.
• The main shopping street/area is pedestrianised.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a team member available for help and assistance.
• There is a home delivery service available from the store.
• All items available in store are available online and deliverable to store.
• There is an Order and Collect service in the store.
• Customers can obtain online Order and Collect items from the Childrenswear till point.
• The store does play background music.
• There is a/are hearing assistance system(s) located at the Womenswear till point(s), at the Menswear till point(s), at the Childrenswear till point(s), at the Home till point(s) and within Costa.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is not a bus stop within approximately 150m of the store.
  • The nearest train station is Liverpool Central.
• Parking View
  • The store does not have its own car park.
  • There are no parking facilities available at the store.
• Comments View
  • The closest public car park is the Q-Park Hanover Street Car Park which is 350 metres away.

You are on Approach (Womenswear Main Entrance). Skip to the next section.

Approach (Womenswear Main Entrance)

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• Approach View
  • The surface of the approach is stone/concrete tiles and block paving.
  • There is step-free access on the approach.
  • There is a slope with a very easy incline.

You are on Approach (Womenswear Alternative Entrance). Skip to the next section.

Approach (Womenswear Alternative Entrance)

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• Approach View
  • The surface of the approach is stone/concrete tiles and block paving.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient and has no handrails.
  • There is a level landing at the top of the ramp/slope.

You are on Outside Access (Womenswear Main Entrance). Skip to the next section.

Outside Access (Womenswear Main Entrance)

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• Entrance View
  • This information is for the entrance located on the corner of the store, on Church Street.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 206cm.
  • There are security barriers at this entrance.
  • There is not a team member available for assistance at this entrance.
  • There is wayfinding signage available at this entrance.

You are on Outside Access (Womenswear Alternative Entrance). Skip to the next section.

Outside Access (Womenswear Alternative Entrance)

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• Entrance View
  • This information is for the entrance located to the right of the store front, on Church Street.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped and stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There are security barriers at this entrance.
  • There is not a team member available for assistance at this entrance.
  • There is not wayfinding signage available at this entrance.
• Ramp/Slope View
  • The ramp/slope is located immediately inside and to the left of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does not bypass the step(s).
• Step(s) View
  • The step(s) is/are located 6 metres inside the entrance to the left.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

You are on Womenswear (Ground Floor). Skip to the next section.

Womenswear (Ground Floor)

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• Womenswear View
  • Womenswear is located on the ground floor, as you enter through the main entrance.
  • There is step free access to Womenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Womenswear aisle(s).
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Till Point(s) View
  • There is step free access to the Womenswear till point(s).
  • The nearest Womenswear till point(s) is/are approximately 33m from the main store entrance.
  • The till point(s) is/are not clearly signed.
  • The height of the Womenswear till point(s) is/are 105cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system at the till point(s).
  • The hearing assistance system is signed.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 06/09/2021.
  • The hearing loop was working at the time of testing.
  • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 9 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • The accessible fitting room(s) is/are clearly signed.
  • There is not a curtain opening to access the accessible fitting room(s).
  • The clear width of the fitting room opening is 97cm.
  • The dimensions of the accessible fitting room(s) are 150cm x 206cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 11cm from the floor.
  • There is not a coat hook in the accessible fitting room(s).
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a bench seat in the accessible fitting room(s).
  • The height of the chair from the floor is 49cm.
  • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
• Standard Fitting Room(s) View
  • There is/are 8 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Other Floors. Skip to the next section.

Other Floors

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• Escalator(s) View
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located immediately to the left of the main entrance.
  • The escalator(s) is/are clearly visible from the entrance.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are B, G, 1 and 2.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right of the womenswear tills.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 30m (32yd 2ft) from the main entrance.
• The lift is a standard lift.
• A team member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are B, G, 1 and 2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• There is not a colour contrast between the external lift controls and the control plate.
• There is a good colour contrast between the external lift control plate and the wall.
• The clear door width is 109cm (3ft 7in).
• The dimensions of the lift are 194cm x 165cm (6ft 4in x 5ft 5in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Childrenswear (Basement). Skip to the next section.

Childrenswear (Basement)

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• Childrenswear View
  • Childrenswear is located in the basement, via the escalator to the left of the main entrance or via the lift to the right of the womenswear tills.
  • There is step free access to Childrenswear, via lift.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Childrenswear aisle(s).
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Till Point(s) View
  • There is step free access to the Childrenswear till point(s), via lift.
  • The nearest Childrenswear till point(s) is/are approximately 23m from the Childrenswear lift entrance.
  • The till point(s) is/are not clearly signed.
  • The height of the Childrenswear till point(s) is/are 105cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system at the till point(s).
  • The hearing assistance system is signed.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 06/09/2021.
  • The hearing loop was working at the time of testing.
  • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are not placed in front of a background which is patterned.
• Standard Fitting Room(s) View
  • There is/are 2 standard fitting room(s) within Childrenswear.
  • There is step free access to the standard fitting room(s), via lift.
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Menswear (First Floor). Skip to the next section.

Menswear (First Floor)

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• Menswear View
  • Menswear is located on the first floor, via the escalator to the left of the main entrance or via the lift to the right of the womenswear tills.
  • There is step free access to Menswear, via lift.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Menswear aisle(s).
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Till Point(s) View
  • There is step free access to the Menswear till point(s).
  • The nearest Menswear till point(s) is/are approximately 31m from the Menswear lift entrance.
  • The till point(s) is/are clearly signed.
  • The height of the Menswear till point(s) is/are 105cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system at the till point(s).
  • The hearing assistance system is signed.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 06/09/2021.
  • The hearing loop was working at the time of testing.
  • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 6 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s), via lift.
  • The accessible fitting room(s) is/are not clearly signed.
  • There is not a curtain opening to access the accessible fitting room(s).
  • The clear width of the fitting room opening is 86cm.
  • The dimensions of the accessible fitting room(s) are 215cm x 176cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 11cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 120cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a bench seat in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
• Standard Fitting Room(s) View
  • There is/are 5 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s), via lift.
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Home (Second Floor). Skip to the next section.

Home (Second Floor)

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• Home View
  • The Home department is located on the second floor, via the escalator to the left of the store entrance or via the lift to the right of the womenswear tills.
  • There is step free access to the Home department, via lift.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Home department aisle(s).
  • There is a browse and order hub within the Home department.
• Till Point(s) View
  • There is step free access to the Home department till point(s), via lift.
  • The nearest Home department till point(s) is/are approximately 19m from the 2nd floor lift entrance.
  • The till point(s) is/are clearly signed.
  • The height of the Home department till point(s) is/are 105cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system at the till point(s).
  • The hearing assistance system is signed.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 06/09/2021.
  • The hearing loop was not working at the time of testing.
  • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are placed in front of a background which is patterned.

You are on Costa (Second Floor). Skip to the next section.

Costa (Second Floor)

• Costa is located on the second floor, via the escalator to the left of the main entrance or via the lift to the right of the womenswear tills.
• There is step free access to Costa, via lift.
• There is step free access throughout.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• Food and/or drink(s) is/are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is 95cm.
• There is not a lowered section at the counter, however there are clipboards and portable chip & pin machines available.
• There is a hearing assistance system.
• The hearing assistance system is signed.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 06/09/2021.
• The hearing loop was working at the time of testing.
• Tables are not permanently fixed.
• Chairs are not permanently fixed.
• Chairs do not have armrests.
• The nearest table is approximately 5m from the entrance/opening.
• The nearest table is approximately 4m from the counter.
• The distance between the floor and the lowest dining table is 61cm.
• The distance between the floor and the highest dining table is 73cm.
• There is clear manoeuvring space throughout, to the service counter and to the outer tables and chairs.
• Drinking straws are available.
• Two handle cups are available on request.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is available.
• Costa does play background music.
• WiFi is available in Costa.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located in Costa Coffee, to the left of the window frontage.
  • This accessible toilet is approximately 23m (25yd 6in) from the 2nd floor lift entrance.
  • There is step-free access into the accessible toilet, via lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 166cm x 220cm (5ft 5in x 7ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 98cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general domestic waste and female sanitary disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 90cm and 164cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The shelf is not at a height of 95cm.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 83cm (2ft 9in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 88cm.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • There is a fair contrast between the external door and wall.
  • There is a good contrast between the internal door and wall.
  • There is a good contrast between the dropdown rail(s) and wall.
  • There is a good contrast between the wall-mounted grab rail(s) and wall.
  • The toilet seat has a fair colour contrast.
  • There is a good contrast between the walls and floor.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 82cm (2ft 8in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located in Costa Coffee, to the left of the window frontage.
  • The shared toilet(s) is/are approximately 25m (27yd 1ft) from the 2nd floor lift entrance.
  • There is step-free access into the shared toilet(s), via lift.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin tap type is lever.
  • There is not a flashing fire alarm beacon within the toilet(s).
  • Lighting levels are good.