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Next - London - Fenchurch Street

Unit 4 & 5, 33-35 Fenchurch Street, London, EC3M 3BD

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Access Guide

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Introduction

Making Stores Covid-19 Secure

  • External queuing points have been clearly marked where possible to allow for social distancing.
  • The number of people allowed in store has been limited to allow more space for each customer.
  • A member of staff will be available at the entrance door to manage the queue and offer sanitiser.
  • Entrance and exit doors may have been repurposed to allow for social distancing and are clearly marked.
  • Additional hygiene measures, including hand sanitizing, has been installed at the store entrance and throughout the store.
  • Equipment on the shop floor has been located to allow for social distancing.
  • Floor signage has been installed to help with social distancing.
  • Some staircases and escalators may have been repurposed to allow one direction of travel only to allow for social distancing.
  • Lifts have waiting areas to allow for social distancing. Only one person or one household is permitted in the lift at any one time. Lifts have hand sanitizer available at all landings.
  • Till points have clear screens installed to allow for social distancing. Tills and card readers are wiped down after each transaction.
  • All staff members will be wearing clear visors and will be regularly sanitising their hands.
  • All staff members will maintain 2 metres social distancing at all times.
  • All regular touch points are cleaned frequently throughout the day.

Getting Help and Assistance

  • There is a team member available for help and assistance.
  • There is a home delivery service available from the store.
  • All items available in store are available online and deliverable to store.
  • There is an Order and Collect service in the store.
  • Customers can obtain online Order and Collect items from the Womenswear till point.
  • The store does play background music.

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is London Fenchurch Street.
    • The nearest underground tube station is Monument.
  • Parking View
    • The store does not have its own car park.
    • There is not a designated drop-off point.
    • There are no parking facilities available at the store.

Outside Access (Womenswear)

  • Entrance View
    • This information is for the entrance located on Fenchurch Street.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 148cm.
    • There is not a team member available for assistance at this entrance.
    • There is not wayfinding signage available at this entrance.

Outside Access (Menswear)

  • Entrance View
    • This information is for the entrance located on Fenchurch Street.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) is/are heavy.
    • The width of the door opening is 75cm.
    • There is not a team member available for assistance at this entrance.
    • There is not wayfinding signage available at this entrance.

Womenswear

  • Womenswear View
    • Womenswear is located ahead as you enter the Womenswear entrance.
    • There is step free access to Womenswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Womenswear aisle(s).
  • Till Point(s) View
    • There is step free access to the Womenswear till point(s).
    • The nearest Womenswear till point(s) is/are approximately 12m from the Womenswear entrance.
    • The till point(s) is/are not clearly signed.
    • The height of the Womenswear till point(s) is/are 101cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
  • Standard Fitting Room(s) View
    • There is/are 13 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).

Menswear

  • Menswear View
    • Menswear is located ahead as you enter the Menswear entrance.
    • There is step free access to Menswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Menswear aisle(s).
  • Till Point(s) View
    • There is step free access to the Menswear till point(s).
    • The nearest Menswear till point(s) is/are approximately 12m from the Menswear entrance.
    • The till point(s) is/are not clearly signed.
    • The height of the Menswear till point(s) is/are 100cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
  • Standard Fitting Room(s) View
    • There is/are 4 standard fitting room(s) within Menswear.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).

Childrenswear

  • Childrenswear View
    • Childrenswear is located to the right as you enter the Womenswear entrance.
    • There is step free access to Childrenswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Childrenswear aisle(s).
  • Till Point(s) View
    • There is step free access to the Childrenswear till point(s).
    • The nearest Childrenswear till point(s) is/are approximately 12m from the Womenswear entrance.
    • The till point(s) is/are not clearly signed.
    • The height of the Childrenswear till point(s) is/are 100cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are placed in front of a background which is patterned.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.

Standard Toilet(s)

  • Standard toilet facilities are not available.