You are on Introduction. Skip to the next section.

Introduction

• Next store opening times and services available link (new tab) - click here.
• The store is located within Luton Airport.
• The details within this access guide relate to the Next store and not the airport.
• Luton Airport link (new tab) - click here.

You are on Making Stores Covid-19 Secure. Skip to the next section.

Making Stores Covid-19 Secure

• External queuing points have been clearly marked where possible to allow for social distancing.
• The number of people allowed in store has been limited to allow more space for each customer.
• A member of staff will be available at the entrance door to manage the queue and offer sanitiser.
• Entrance and exit doors may have been repurposed to allow for social distancing and are clearly marked.
• Additional hygiene measures, including hand sanitizing, has been installed at the store entrance and throughout the store.
• Equipment on the shop floor has been located to allow for social distancing.
• Floor signage has been installed to help with social distancing.
• Some staircases and escalators may have been repurposed to allow one direction of travel only to allow for social distancing.
• Lifts have waiting areas to allow for social distancing. Only one person or one household is permitted in the lift at any one time. Lifts have hand sanitizer available at all landings.
• Till points have clear screens installed to allow for social distancing. Tills and card readers are wiped down after each transaction.
• All staff members will be wearing clear visors and will be regularly sanitising their hands.
• All staff members will maintain 2 metres social distancing at all times.
• All regular touch points are cleaned frequently throughout the day.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a team member available for help and assistance.
• There is a home delivery service available from the store.
• There is not an Order and Collect service in the store.
• The store does play background music.
• There is a/are hearing assistance system(s) located at the till point(s).

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is not a bus stop within approximately 150m of the store.
  • The nearest train station is Luton Airport Parkway.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • There is a designated drop-off point.
  • The drop off point is located in Zone A.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is tiled.
  • Access into Luton Airport is step-free via double width automatic doors.
  • There is step-free access on the approach.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance View
  • This information is for the entrance located in the Departures lounge.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 900cm.
  • There is a team member available for assistance at this entrance.
  • There is not wayfinding signage available at this entrance.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located ahead as you enter the store.
  • There is step free access to Womenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Womenswear aisle(s).
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Accessible Fitting Room(s) View
  • There is step free access to the accessible fitting room(s).

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located to the left as you enter the store.
  • There is step free access to Menswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Menswear aisle(s).
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.

You are on Childrenswear. Skip to the next section.

Childrenswear

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• Childrenswear View
  • Childrenswear is located to the rear left of the store.
  • There is step free access to Childrenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Childrenswear aisle(s).
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.

You are on Fitting Room(s). Skip to the next section.

Fitting Room(s)

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• Accessible Fitting Room(s) View
  • The accessible fitting room(s) is/are located at the rear of the store.
  • There is/are 1 fitting room(s) in total within the store, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • The accessible fitting room(s) is/are clearly signed.
  • There is not a curtain opening to access the accessible fitting room(s).
  • The clear width of the fitting room opening is 87cm.
  • The dimensions of the accessible fitting room(s) are 200cm x 300cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a dropdown rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 140cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a bench seat in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.

You are on Till Point. Skip to the next section.

Till Point

• The till point is located at the rear of the store.
• There is step free access to the till point.
• The till point is approximately 12m from the entrance.
• The till point is clearly signed.
• The height of the till point is 100cm.
• There is not a lowered section at the till point, however there are clipboards and portable chip & pin machines available.
• There is a hearing assistance system at the till point.
• The hearing assistance system is signed.

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• - NEXT - View
  • There is not windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
  • The till point is not placed in front of a background which is patterned.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

You are on Public Facilities. Skip to the next section.

Public Facilities

• A Changing Places facility is available within the airport.
• There is an accessible toilet available within the airport.
• Standard toilets are available within the airport.
• Baby changing facilities are available within the airport.