Access Guide
Introduction
- Next store opening times and services available link (new tab) - click here.
- The store is located in/on a main shopping street/area.
- The store is located within Silverlink Shopping Park.
- The details within this access guide relate to the Next store and not the retail park.
- Silverlink Shopping Park link (new tab) - click here.
Getting Help and Assistance
- There is a team member available for help and assistance.
- There is a home delivery service available from the store.
- All items available in store are available online and deliverable to store.
- There is an Order and Collect service in the store.
- Customers can obtain online Order and Collect items from the Menswear till point.
- The store does play background music.
- There is a/are hearing assistance system(s) located at the Womenswear till point(s), at the Menswear till point(s), at the Childrenswear till point(s) and within Costa.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Manors.
- The nearest Metro station is Howdon.
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Parking
View
- The store does not have its own car park.
- The store shares a car park/parking facilities.
- The car park type is open air/surface.
- Parking is free for all users.
- Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
- There is a/are designated Blue Badge parking bay(s) available.
- There is/are 10+ designated parking bay(s) within the car park.
- Designated parking bays are clearly marked/signposted.
- The dimensions of the designated parking bay(s) are 370cm x 470cm (12ft 2in x 15ft 5in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Clearly marked/signposted parent and child parking bays are available.
- The car park surface is tarmac.
- There is a dropped kerb from the car park to the store.
- The dropped kerb does have tactile paving.
- There is not a designated drop-off point.
Approach
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Approach
View
- The surface of the approach is block paving.
- There are fixed bollards on the approach.
- The minimum width between the bollards/wall is 107cm.
- The bollards do not have a high colour contrast to prevent them being hazardous to visually impaired people.
- There is step-free access on the approach.
Outside Access (Womenswear)
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Entrance
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- This information is for the entrance located at the front of the store, on the right.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 192cm.
- There are security barriers at this entrance.
- There is a team member available for assistance at this entrance.
- There is not wayfinding signage available at this entrance.
Outside Access (Home)
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Entrance
View
- This information is for the entrance located at the front of the store, on the left.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 192cm.
- There are security barriers at this entrance.
- There is a team member available for assistance at this entrance.
- There is not wayfinding signage available at this entrance.
Womenswear (Ground Floor)
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Womenswear
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- Womenswear is located on the ground floor, ahead as you enter the Womenswear entrance.
- There is step free access to Womenswear.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Womenswear aisle(s).
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
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Till Point(s)
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- There is step free access to the Womenswear till point(s).
- The nearest Womenswear till point(s) is/are approximately 16m from the Womenswear entrance.
- The till point(s) is/are clearly signed.
- The height of the Womenswear till point(s) is/are 102cm.
- There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
- There is a hearing assistance system at the till point(s).
- The hearing assistance system is signed.
- There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are placed in front of a background which is patterned.
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Accessible Fitting Room(s)
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- There is/are 12 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- The accessible fitting room(s) is/are not clearly signed.
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the fitting room opening is 98cm.
- The dimensions of the accessible fitting room(s) are 196cm x 231cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 116cm and 151cm from the floor.
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There is a bench seat in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
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Standard Fitting Room(s)
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- There is/are 11 standard fitting room(s) within Womenswear.
- There is step free access to the standard fitting room(s).
- The fitting room(s) is/are clearly signed.
- There is a chair/stool/changing bench in the standard fitting room(s).
Home (Ground Floor)
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Home
View
- The Home department is located on the ground floor, ahead as you enter the Home entrance.
- There is step free access to the Home department.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Home department aisle(s).
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Till Point(s)
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- There is step free access to the Home department till point(s).
- The nearest Home department till point(s) is/are approximately 16m from the Home entrance.
- The till point(s) is/are clearly signed.
- The height of the Home department till point(s) is/are 102cm.
- There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
- There is not a hearing assistance system at the till point(s).
- There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are placed in front of a background which is patterned.
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Comments
View
- There is an ordering point.
- The height of the desks is 74cm.
- There are chairs at the desks.
- The chairs do not have armrests.
Lingerie (Ground Floor)
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Lingerie
View
- Lingerie is located on the ground floor, to the left of the store as you enter the Womenswear entrance.
- There is step free access to Lingerie.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Lingerie aisle(s).
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
Childrenswear (Ground Floor)
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Childrenswear
View
- Childrenswear is located on the ground floor, to the rear of the store as you enter the Womenswear entrance.
- There is step free access to Childrenswear.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Childrenswear aisle(s).
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Till Point(s)
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- There is step free access to the Childrenswear till point(s).
- The nearest Childrenswear till point(s) is/are approximately 34m from the Womenswear entrance.
- The till point(s) is/are clearly signed.
- The height of the Childrenswear till point(s) is/are 103cm.
- There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
- There is a hearing assistance system at the till point(s).
- The hearing assistance system is signed.
- There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are placed in front of a background which is patterned.
Garden (Ground Floor)
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Garden
View
- The Garden department is located on the ground floor, to the rear left of the store as you enter the Home entrance.
- There is step free access to the Garden department.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- {Radio}.
- There is step free access throughout the Garden department aisle(s).
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
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Till Point(s)
View
- There is step free access to the Garden department till point(s).
- The nearest Garden department till point(s) is/are approximately 16m from the Home entrance.
- The till point(s) is/are not clearly signed.
- The height of the Garden department till point(s) is/are 100cm.
- There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
- There is not a hearing assistance system at the till point(s).
- There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are not placed in front of a background which is patterned.
Department (Homebase)
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Department
View
- The department is located on the ground floor.
- There is step free access to the department.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the aisle(s).
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Till Point(s)
View
- There is step free access to the till point(s).
- The nearest till point(s) is/are approximately 43m from the entrance.
- The till point(s) is/are not clearly signed.
- The height of the till point(s) is/are 100cm.
- There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
- There is not a hearing assistance system at the till point(s).
- There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are not placed in front of a background which is patterned.
Other Floors
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Stairs
View
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the left of the store as you enter the Womenswear entrance.
- The stairs are approximately 18m from the Womenswear entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are ground floor and first floor.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are good.
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Escalator(s)
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- Escalators can be used to access other floors.
- The escalator(s) is/are located to the left of the store as you enter the Womenswear entrance.
- The escalator(s) is/are clearly visible from the entrance.
- The escalators only go up.
- The floors which are accessible by escalator(s) are ground floor and first floor.
- The escalator(s) steps are not clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- The lighting levels at the escalator(s) are good.
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Comments
View
- There is an additional set of stairs and escalator (going up) to the right as you enter the Womenswear entrance.
Lift
- There is a lift for public use.
- The lift is located at the rear of Home.
- Signs indicating the location of the lift are clearly visible from the entrance.
- The lift is approximately 52m (56yd 2ft) from the Womenswear entrance.
- The lift is a standard lift.
- A team member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are ground floor and first floor.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- There is a high colour contrast between the external lift controls and the control plate.
- There is not a colour contrast between the external lift control plate and the wall.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 165cm x 197cm (5ft 5in x 6ft 6in).
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Home (First Floor)
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Home
View
- The Home department is located on the first floor, ahead as you exit the lift.
- There is step free access to the Home department, via lift.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Home department aisle(s).
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Till Point(s)
View
- There is step free access to the Home department till point(s).
- The nearest Home department till point(s) is/are approximately 6m from the lift.
- The till point(s) is/are clearly signed.
- The height of the Home department till point(s) is/are 102cm.
- There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
- There is not a hearing assistance system at the till point(s).
- There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are placed in front of a background which is patterned.
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Comments
View
- There is an ordering point.
- The height of the desk is 74cm.
- There are chairs at the desk.
- The chairs do not have armrests.
Menswear (First Floor)
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Menswear
View
- Menswear is located on the first floor, to the far left of the store as you exit the lift.
- There is step free access to Menswear, via lift.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Menswear aisle(s).
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
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Till Point(s)
View
- There is step free access to the Menswear till point(s).
- The nearest Menswear till point(s) is/are approximately 56m from the lift.
- The till point(s) is/are clearly signed.
- The height of the Menswear till point(s) is/are 102cm.
- There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
- There is a hearing assistance system at the till point(s).
- The hearing assistance system is signed.
- There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are placed in front of a background which is patterned.
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Accessible Fitting Room(s)
View
- There is/are 6 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- The accessible fitting room(s) is/are clearly signed.
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the fitting room opening is 90cm.
- The dimensions of the accessible fitting room(s) are 195cm x 222cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 91cm and 151cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a bench seat in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
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Standard Fitting Room(s)
View
- There is/are 5 standard fitting room(s) within Menswear.
- There is step free access to the standard fitting room(s).
- The fitting room(s) is/are clearly signed.
- There is a chair/stool/changing bench in the standard fitting room(s).
Costa (First Floor)
- Costa is located on the first floor, to the rear right of the store as you exit the lift.
- There is step free access to Costa, via lift.
- There is step free access throughout.
- Food and/or drink(s) is/are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is 95cm.
- There is a hearing assistance system.
- The hearing assistance system is signed.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 1m from the entrance/opening.
- The nearest table is approximately 2m from the counter.
- The distance between the floor and the lowest dining table is 37cm.
- The distance between the floor and the highest dining table is 104cm.
- The distance between the floor and the dining tables is 74cm.
- There is clear manoeuvring space to the service counter and to the outer tables and chairs.
- Drinking straws are available.
- Two handle cups are available on request.
- Takeaway cups are available.
- Takeaway cutlery is available.
- Costa does play background music.
- WiFi is available in Costa.
Toilet with Adaptations
- There is an/are accessible toilet(s) for public use.
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Location and Access
View
- The accessible toilet surveyed is not for the sole use of disabled people.
- This accessible toilet is located on the first floor, to the rear left of the store as you exit the lift.
- This accessible toilet is approximately 26m (28yd 1ft) from the lift.
- There is step-free access into the accessible toilet, via lift.
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Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is tactile, pictorial and written text signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door does not have a horizontal grab rail.
- The dimensions of the accessible toilet are 179cm x 224cm (5ft 10in x 7ft 4in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has not got a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 110cm.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary, general domestic waste and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is not a mirror.
- There is not a shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 92cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 100cm (3ft 3in).
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Colour Contrast and Lighting
View
- There is a high contrast between the external door and wall.
- There is a high contrast between the internal door and wall.
- There is a high contrast between the dropdown rail(s) and wall.
- There is a high contrast between the wall-mounted grab rail(s) and wall.
- The toilet seat has a high colour contrast.
- There is a high contrast between the walls and floor.
- The lighting levels are good.
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Baby Changing Facilities
View
- Baby changing facilities are located within the accessible toilet.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 90cm (2ft 11in).
Standard Toilet(s)
- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
View
- The female and male toilet facilities that were surveyed are located on the first floor, to the rear left of the store as you exit the lift.
- The female and male toilets are approximately 25m (27yd 1ft) from the lift.
- There is step-free access into the female and male toilet(s), via lift.
- There is tactile and pictorial signage on or near the toilet door.
- An ambulant toilet with wall-mounted grab rails is not available.
- The wash basin tap type is push.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.