Access Guide
Introduction
Getting Help and Assistance
- There is a team member available for help and assistance.
- There is a home delivery service available from the store.
- All items available in store are available online and deliverable to store.
- There is an Order and Collect service in the store.
- Customers can obtain online Order and Collect items from the customer order collection point.
- The store does play background music.
- There is a/are hearing assistance system(s) located at the Womenswear till point(s) and at the Menswear till point(s).
- Not all items are deliverable to store due to weight and size restrictions. The online collection point is in the Home department, to the left of the store, on the ground floor. The touchscreen controls are 103cm to 110cm high. There is also a self-service returns deposit box in the same area. The height of the returns scan point here is 140cm, and the height of the deposit box is 115cm.
Public Transport and Parking
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Public Transport
View
- There is not a bus stop within approximately 150m of the store.
- The nearest train station is Southwick.
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Parking
View
- The store has its own car park.
- The car park is located at the front and side of the store.
- The car park type is open air/surface.
- Parking is free for all users.
- Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is a/are designated Blue Badge parking bay(s) available.
- There is/are 7 designated parking bay(s) within the car park.
- Designated parking bays are clearly marked/signposted.
- The dimensions of the designated parking bay(s) are 360cm x 485cm (11ft 10in x 15ft 11in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- The nearest designated bay is 8m (8yd 2ft) from the Womenswear entrance.
- Clearly marked/signposted parent and child parking bays are available.
- The car park surface is tarmac.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- Customers have to cross a road between the car park and the store.
- The car park does not have a height restriction barrier.
- There is not a designated drop-off point.
Approach
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Approach
View
- The surface of the approach is stone/concrete tiles.
- There are fixed bollards on the approach.
- The minimum width between the bollards/wall is 147cm.
- The bollards do not have a high colour contrast to prevent them being hazardous to visually impaired people.
- There is step-free access on the approach.
Outside Access (Womenswear)
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Entrance
View
- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 141cm.
- There are security barriers at this entrance.
- There is a team member available for assistance at this entrance.
- There is wayfinding signage available at this entrance.
Outside Access (Home)
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Entrance
View
- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 170cm.
- There are security barriers at this entrance.
- There is a team member available for assistance at this entrance.
- There is wayfinding signage available at this entrance.
Womenswear (Ground Floor)
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Womenswear
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- Womenswear is located on the ground floor, ahead as you enter the Womenswear entrance.
- There is step free access to Womenswear.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Womenswear aisle(s).
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is a browse and order hub within Womenswear.
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Till Point(s)
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- There is step free access to the Womenswear till point(s).
- The nearest Womenswear till point(s) is/are approximately 17m from the Womenswear entrance.
- The till point(s) is/are clearly signed.
- The height of the Womenswear till point(s) is/are 100cm.
- There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
- There is a hearing assistance system at the till point(s).
- The hearing assistance system is signed.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 17/01/2024.
- The hearing loop was working at the time of testing.
- There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are not placed in front of a background which is patterned.
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Standard Fitting Room(s)
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- There is/are 15 standard fitting room(s) within Womenswear.
- There is step free access to the standard fitting room(s).
- The fitting room(s) is/are clearly signed.
- There is a chair/stool/changing bench in the standard fitting room(s).
Home (Ground Floor)
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Home
View
- The Home department is located on the ground floor, ahead as you enter the Home entrance.
- There is step free access to the Home department.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Home department aisle(s).
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
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Till Point(s)
View
- There is step free access to the Home department till point(s).
- The nearest Home department till point(s) is/are approximately 4m from the Home entrance.
- The till point(s) is/are not clearly signed.
- The height of the Home department till point(s) is/are 101cm.
- There is a lowered section at the till point(s).
- The height of the lowered section at the till point(s) is 79cm.
- There is not a clear knee recess beneath the lowered section(s) of the till point(s).
- There is not a hearing assistance system at the till point(s).
- There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are not placed in front of a background which is patterned.
Childrenswear
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Childrenswear
View
- Childrenswear is located on the ground floor, at the rear of the store as you enter the Womenswear entrance.
- There is step free access to Childrenswear.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Childrenswear aisle(s).
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Till Point(s)
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- There is step free access to the Childrenswear till point(s).
- The nearest Childrenswear till point(s) is/are approximately 32m from the Womenswear entrance.
- The till point(s) is/are not clearly signed.
- The height of the Childrenswear till point(s) is/are 101cm.
- There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
- There is not a hearing assistance system at the till point(s).
- There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are placed in front of a background which is patterned.
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Accessible Fitting Room(s)
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- There is/are 1 fitting room(s) in total within Childrenswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- The accessible fitting room(s) is/are clearly signed.
- There is not a curtain opening to access the accessible fitting room(s).
- The clear width of the fitting room opening is 87cm.
- The dimensions of the accessible fitting room(s) are 204cm x 387cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 110cm and 150cm from the floor.
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There is a bench seat in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 90cm.
Lingerie (Ground Floor)
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Lingerie
View
- Lingerie is located on the ground floor, to the rear right of the store as you enter the Womenswear entrance, through Womenswear.
- There is step free access to Lingerie.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Lingerie aisle(s).
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
Other Floors
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Stairs
View
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located at the left side of the store, in the Home department.
- The stairs are approximately 10m from the Home entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are G, 1.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are good.
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Escalator(s)
View
- Escalators can be used to access other floors.
- The escalator(s) is/are located at the centre of the store, towards the front, to the left from the Womenswear entrance.
- The escalator(s) is/are clearly visible from the entrance.
- The escalators go both up and down.
- The floors which are accessible by escalator(s) are G, 1.
- The escalator(s) steps are clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- The lighting levels at the escalator(s) are good.
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Comments
View
- There are also stairs at the rear of the store, by the rear lifts.
Lift (Centre)
- There is a lift for public use.
- The lift is located in the centre of the store as you enter the Womenswear entrance.
- The lift is clearly visible from the entrance.
- The lift is approximately 16m (17yd 1ft) from the Womenswear entrance.
- The lift is a standard lift.
- A team member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are ground floor and first floor.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- There is a high colour contrast between the external lift controls and the control plate.
- There is a high colour contrast between the external lift control plate and the wall.
- The clear door width is 100cm (3ft 3in).
- The dimensions of the lift are 117cm x 200cm (3ft 10in x 6ft 7in).
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are low.
Lift (Rear)
- There is a lift for public use.
- The lift is located at the rear of the store as you enter the Home entrance.
- Signs indicating the location of the lift are clearly visible from the entrance.
- The lift is approximately 28m (30yd 1ft) from the Home entrance.
- The lift is a standard lift.
- A team member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are ground floor and first floor.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- There is a high colour contrast between the external lift controls and the control plate.
- There is a high colour contrast between the external lift control plate and the wall.
- The clear door width is 150cm (4ft 11in).
- The dimensions of the lift are 167cm x 260cm (5ft 6in x 8ft 6in).
- There are no separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Costa (First Floor)
- Costa is located on the first floor, to the right after exiting the centre lift.
- There is step free access to Costa, via lift.
- There is step free access throughout.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Food and/or drink(s) is/are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is 95cm.
- There is not a lowered section at the counter, however there are clipboards and portable chip & pin machines available.
- There is a hearing assistance system.
- The hearing assistance system is not signed.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 04/08/2021.
- The hearing loop was working at the time of testing.
- Tables are not permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 3m from the entrance/opening.
- The nearest table is approximately 5m from the counter.
- The distance between the floor and the lowest dining table is 59cm.
- The distance between the floor and the highest dining table is 70cm.
- There is clear manoeuvring space throughout.
- Drinking straws are available.
- Two handle cups are not available.
- Takeaway cups are available.
- Takeaway cutlery is available.
- Costa does play background music.
- WiFi is available in Costa.
Menswear (First Floor)
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Menswear
View
- Menswear is located on the first floor, to the left of the store as you exit the centre lift.
- There is step free access to Menswear, via lift.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Menswear aisle(s).
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
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Till Point(s)
View
- There is step free access to the Menswear till point(s).
- The nearest Menswear till point(s) is/are approximately 20m from the centre lift.
- The till point(s) is/are clearly signed.
- The height of the Menswear till point(s) is/are 102cm.
- There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
- There is a hearing assistance system at the till point(s).
- The hearing assistance system is signed.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 17/01/2024.
- The hearing loop was not working at the time of testing.
- There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are placed in front of a background which is patterned.
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Accessible Fitting Room(s)
View
- There is/are 7 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- The accessible fitting room(s) is/are not clearly signed.
- There is not a curtain opening to access the accessible fitting room(s).
- The clear width of the fitting room opening is 87cm.
- The dimensions of the accessible fitting room(s) are 197cm x 257cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 110cm and 150cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a bench seat in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
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Standard Fitting Room(s)
View
- There is/are 6 standard fitting room(s) within Menswear.
- There is step free access to the standard fitting room(s).
- The fitting room(s) is/are clearly signed.
- There is a chair/stool/changing bench in the standard fitting room(s).
Home (First Floor)
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Home
View
- The Home department is located on the first floor, to the right of the store as you exit the centre lift.
- There is step free access to the Home department, via lift.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Home department aisle(s).
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Till Point(s)
View
- There is step free access to the Home department till point(s).
- The nearest Home department till point(s) is/are approximately 6m from the rear lift.
- The till point(s) is/are clearly signed.
- The height of the Home department till point(s) is/are 101cm.
- There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
- There is not a hearing assistance system at the till point(s).
- There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are not placed in front of a background which is patterned.
Home (Mamas & Papas - First Floor)
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Home
View
- The Home department is located Mamas & Papas is located to the right after exiting the rear lift.
- There is step free access to the Home department, via lift.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Home department aisle(s).
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
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Till Point(s)
View
- There is step free access to the Home department till point(s).
- The nearest Home department till point(s) is/are approximately 7m from the rear lift.
- The till point(s) is/are not clearly signed.
- The height of the Home department till point(s) is/are 90cm.
- There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
- There is not a hearing assistance system at the till point(s).
- There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are placed in front of a background which is patterned.
Toilet with Adaptations (Left Hand Transfer)
- There is an/are accessible toilet(s) for public use.
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Location and Access
View
- This accessible toilet is located on the first floor, to the far right of the store as you exit the centre lift.
- This accessible toilet is approximately 10m (10yd 2ft) from the centre lift.
- There is step-free access into the accessible toilet, via lift.
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Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The door opens outwards.
- The door is light.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 97cm (3ft 2in).
- The door has a horizontal grab rail.
- The dimensions of the accessible toilet are 146cm x 340cm (4ft 9in x 11ft 2in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has not got a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 79cm (2ft 7in).
- There is a flush, however it is not on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a lid.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 86cm (2ft 10in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 73cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- Taps do not have clear markings to indicate hot and cold settings.
- There is not a soap dispenser.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 80cm (2ft 7in).
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Colour Contrast and Lighting
View
- There is a high contrast between the external door and wall.
- There is a high contrast between the internal door and wall.
- There is a high contrast between the dropdown rail(s) and wall.
- There is a high contrast between the wall-mounted grab rail(s) and wall.
- The toilet seat does not have a colour contrast.
- There is a medium contrast between the walls and floor.
- The lighting levels are good.
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Baby Changing Facilities
View
- Baby changing facilities are located within the accessible toilet.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 108cm (3ft 7in).
Standard Toilet(s)
- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
View
- The female and male toilet facilities that were surveyed are located on the first floor, to the right of the store as you exit the centre lift.
- The female and male toilets are approximately 10m (10yd 2ft) from the centre lift.
- There is step-free access into the female and male toilet(s), via lift.
- There is pictorial and written text signage on or near the toilet door.
- An ambulant toilet with wall-mounted grab rails is not available.
- The wash basin tap type is push.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.