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Next - Surrey Quays

Tesco Extra, Surrey Quays Shopping Centre, Redriff Road, London, SE16 7LL

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Access Guide

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Introduction

Getting Help and Assistance

  • There is a team member available for help and assistance.
  • There is a home delivery service available from the store.
  • All items available in store are available online and deliverable to store.
  • There is an Order and Collect service in the store.
  • Customers can obtain online Order and Collect items from the till point.
  • The store does play background music.
  • There is a/are hearing assistance system(s) located at the till point(s).
  • Electric and manual wheelchairs and electric scooters are available to borrow from the welcome point at the entrance to Tesco.

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Canada Water.
    • The nearest underground tube station is Canada Water.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • The car park type is open air/surface.
    • Parking is free for all users.
    • Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
    • There is a/are designated Blue Badge parking bay(s) available.
    • There is/are 10+ designated parking bay(s) within the car park.
    • Designated parking bays are clearly marked/signposted.
    • The dimensions of the designated parking bay(s) are 360cm x 600cm (11ft 10in x 19ft 8in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Clearly marked/signposted parent and child parking bays are available.
    • The car park surface is block paving.
    • There is not a designated drop-off point.

Approach

  • Approach View
    • The surface of the approach is tiled.
    • Access into Surrey Quays is step-free via double width automatic doors. Access into Tesco is step-free via an wide entrance opening.
    • There are fixed bollards on the approach.
    • The bollards do not have a good colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.

Outside Access

  • Entrance View
    • This information is for the entrance located in the first aisle of Tesco.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 160cm.
    • There are security barriers at this entrance.
    • There is not a team member available for assistance at this entrance.
    • There is not wayfinding signage available at this entrance.

Womenswear

  • Womenswear View
    • Womenswear is located to the left as you enter the store.
    • There is step free access to Womenswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Womenswear aisle(s).
  • Till Point(s) View
    • There is step free access to the Womenswear till point(s).
    • The nearest Womenswear till point(s) is/are approximately 10m from the entance.
    • The till point(s) is/are clearly signed.
    • The height of the Womenswear till point(s) is/are 103cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is not a hearing assistance system at the till point(s).
    • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.

Menswear

  • Menswear View
    • Menswear is located in the centre of the store.
    • There is step free access to Menswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Menswear aisle(s).

Childrenswear

  • Childrenswear View
    • Childrenswear is located to the right as you enter the store.
    • There is step free access to Childrenswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Childrenswear aisle(s).

Fitting Room(s)

  • Accessible Fitting Room(s) View
    • The accessible fitting room(s) is/are located at the rear of the store, in Menswear.
    • There is/are 4 fitting room(s) in total within the store, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are not clearly signed.
    • There is not a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 97cm.
    • The dimensions of the accessible fitting room(s) are 200cm x 220cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a dropdown rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 80cm from the floor.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There is a bench seat in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
  • Standard Fitting Room(s) View
    • The standard fitting room(s) is/are located at the rear of the store, behind the till point.
    • There is/are 3 standard fitting room(s) within the store.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are not clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).

Till Point

  • The till point is located to the rear right of the store, in Childrenswear.
  • There is step free access to the till point.
  • The till point is approximately 10m from the entrance.
  • The till point is clearly signed.
  • The height of the till point is 103cm.
  • There is not a lowered section at the till point, however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system at the till point.
  • The hearing assistance system is not signed.
  • - NEXT - View
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 18/08/2021.
    • The hearing loop was working at the time of testing.
    • There is windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
    • The till point is not placed in front of a background which is patterned.
  • Comments View
    • Customer Online purchases are processed and collected from this Till Point.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.

Standard Toilet(s)

  • Standard toilet facilities are not available.

Public Facilities

  • There is an accessible toilet available within the supermarket.
  • Standard toilets are available within the supermarket.
  • Baby changing facilities are available within the supermarket.