You are on Introduction. Skip to the next section.

Introduction

• Next store opening times and services available link (new tab) - click here.
• The store is located in/on a main shopping street/area.
• The store is located within The Chimes, Uxbridge.
• The details within this access guide relate to the Next store and not the shopping centre.
• The Chimes, Uxbridge link (new tab) - click here.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a team member available for help and assistance.
• There is a home delivery service available from the store.
• All items available in store are available online and deliverable to store.
• There is an Order and Collect service in the store.
• Customers can obtain online Order and Collect items from the Womenswear till point.
• The store does play background music.
• There is a/are hearing assistance system(s) located at the Womenswear till point(s), at the Menswear till point(s), at the Childrenswear till point(s) and within Costa.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is West Ruislip.
  • The nearest underground tube station is Uxbridge.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • The car park type is multi-storey.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • There is a/are designated Blue Badge parking bay(s) available.
  • There is/are 10+ designated parking bay(s) within the car park.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated parking bay(s) are 360cm x 480cm (11ft 10in x 15ft 9in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Clearly marked/signposted parent and child parking bays are available.
  • The car park surface is tarmac.
  • There is not a designated drop-off point.

You are on Approach (Lower Mall). Skip to the next section.

Approach (Lower Mall)

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• Approach View
  • The surface of the approach is tiled.
  • Access into Next Uxbridge is step-free via lift from the multi-storey car park.
  • There is step-free access on the approach.
• Comments View
  • The Lower Mall accesses the ground floor.

You are on Approach (Upper Mall). Skip to the next section.

Approach (Upper Mall)

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• Approach View
  • The surface of the approach is tiled.
  • Access into Next Uxbridge is step-free via lift from the multi-storey car park.
  • There is step-free access on the approach.
  • There is a slope with a very easy incline.
• Comments View
  • The Upper Mall accesses the first floor and Upper Level (Costa).

You are on Outside Access (Menswear). Skip to the next section.

Outside Access (Menswear)

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• Entrance View
  • This information is for the entrance located on the lower mall of The Chimes Uxbridge.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There are no doors at this entrance.
  • There are security barriers at this entrance.
  • There is a team member available for assistance at this entrance.
  • There is wayfinding signage available at this entrance.

You are on Outside Access (Womenswear). Skip to the next section.

Outside Access (Womenswear)

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• Entrance View
  • This information is for the entrance located on the upper mall of The Chimes Uxbridge.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There are no doors at this entrance.
  • There are security barriers at this entrance.
  • There is a team member available for assistance at this entrance.
  • There is wayfinding signage available at this entrance.
• Ramp/Slope View
  • The ramp/slope is located ahead as you enter.
  • The gradient of the ramp/slope is steep.

You are on Outside Access (Home). Skip to the next section.

Outside Access (Home)

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• Entrance View
  • This information is for the entrance located on the upper mall of The Chimes Uxbridge.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
  • There are security barriers at this entrance.
  • There is a team member available for assistance at this entrance.
  • There is not wayfinding signage available at this entrance.
• Ramp/Slope View
  • The ramp/slope is located ahead as you enter.
  • The gradient of the ramp/slope is steep.

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located on the ground floor, ahead as you enter the Menswear entrance (Lower Mall).
  • There is step free access to Menswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Menswear aisle(s).
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Till Point(s) View
  • There is step free access to the Menswear till point(s).
  • The nearest Menswear till point(s) is/are approximately 8m from the Menswear entrance.
  • The till point(s) is/are clearly signed.
  • The height of the Menswear till point(s) is/are 102cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system at the till point(s).
  • The hearing assistance system is signed.
  • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are placed in front of a background which is patterned.
• Standard Fitting Room(s) View
  • There is/are 3 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Childrenswear. Skip to the next section.

Childrenswear

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• Childrenswear View
  • Childrenswear is located on the ground floor, to the right of the store as you enter the Menswear (Lower Mall) entrance.
  • There is step free access to Childrenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Childrenswear aisle(s).
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Till Point(s) View
  • There is step free access to the Childrenswear till point(s).
  • The nearest Childrenswear till point(s) is/are approximately 9m from the Menswear entrance.
  • The till point(s) is/are clearly signed.
  • The height of the Childrenswear till point(s) is/are 102cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system at the till point(s).
  • The hearing assistance system is signed.
  • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 1 fitting room(s) in total within Childrenswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • The accessible fitting room(s) is/are not clearly signed.
  • There is not a curtain opening to access the accessible fitting room(s).
  • The clear width of the fitting room opening is 95cm.
  • The dimensions of the accessible fitting room(s) are 277cm x 226cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 110cm and 150cm from the floor.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There is a bench seat in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.

You are on Other Floors (Ground Floor (Lower Mall), First Floor (Upper Mall)). Skip to the next section.

Other Floors (Ground Floor (Lower Mall), First Floor (Upper Mall))

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located in the centre of the store as you enter the Menswear (Lower Mall) entrance.
  • The stairs are approximately 8m from the Menswear entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right of the store as you enter the Menswear (Lower Mall) entrance.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 10m (10yd 2ft) from the Menswear entrance.
• The lift is a standard lift.
• A team member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are ground floor, first floor and upper level.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• There is not a colour contrast between the external lift controls and the control plate.
• There is a good colour contrast between the external lift control plate and the wall.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 117cm x 203cm (3ft 10in x 6ft 8in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located on the first floor, ahead as you exit the lift.
  • There is step free access to Womenswear, via lift.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Womenswear aisle(s).
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Till Point(s) View
  • There is step free access to the Womenswear till point(s).
  • The nearest Womenswear till point(s) is/are approximately 10m from the lift.
  • The till point(s) is/are clearly signed.
  • The height of the Womenswear till point(s) is/are 100cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system at the till point(s).
  • The hearing assistance system is signed.
  • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 12 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • The accessible fitting room(s) is/are not clearly signed.
  • There is not a curtain opening to access the accessible fitting room(s).
  • The clear width of the fitting room opening is 87cm.
  • The dimensions of the accessible fitting room(s) are 198cm x 215cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
  • There is not a coat hook in the accessible fitting room(s).
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
• Standard Fitting Room(s) View
  • There is/are 11 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).
• Comments View
  • A customer self service collection monitor is located to the right of the till points (photographs 17 and 18).
  • The monitor is placed at a height of 100cm from the floor.

You are on Home. Skip to the next section.

Home

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• Home View
  • The Home department is located on the first floor (Upper Mall level).
  • There is step free access to the Home department.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Home department aisle(s).
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Till Point(s) View
  • There is step free access to the Home department till point(s).
  • The nearest Home department till point(s) is/are approximately 9m from the Home entrance (Upper Mall).
  • The till point(s) is/are not clearly signed.
  • The height of the Home department till point(s) is/are 107cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is not a hearing assistance system at the till point(s).
  • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are not placed in front of a background which is patterned.

You are on Step(s) (Womenswear and Home). Skip to the next section.

Step(s) (Womenswear and Home)

• There is a/are step(s) located on the first floor, to the rear of Home.
• There is/are 2 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

You are on Other Floors (First Floor (Upper Mall) and Costa (Upper Level)). Skip to the next section.

Other Floors (First Floor (Upper Mall) and Costa (Upper Level))

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located on the first floor (Upper Mall), to the right of Womenswear.
  • The stairs are approximately 8m from the lift.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are first floor and upper level.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Costa. Skip to the next section.

Costa

• Costa is located on the upper level, ahead as you exit the lift.
• There is step free access to Costa, via lift.
• There is a/are double, heavy manual door(s) to access Costa.
• There is step free access throughout.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Food and/or drink(s) is/are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is 95cm.
• There is not a lowered section at the counter, however there are clipboards and portable chip & pin machines available.
• There is a hearing assistance system.
• The hearing assistance system is signed.
• Tables are not permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 1m from the entrance/opening.
• The nearest table is approximately 2m from the counter.
• The distance between the floor and the lowest dining table is 38cm.
• The distance between the floor and the highest dining table is 70cm.
• There is clear manoeuvring space throughout.
• Drinking straws are available.
• Two handle cups are available on request.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is available.
• Costa does play background music.
• WiFi is available in Costa.

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• Comments View
  • The doors to enter Costa are permanently held open.

You are on Accessible Toilet(s) (Costa - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Costa - Right Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located in Costa on the upper level, ahead as you exit the lift.
  • This accessible toilet is approximately 5m (5yd 1ft) from the lift.
  • There is step-free access into the accessible toilet, via lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 160cm x 220cm (5ft 3in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 120cm and 170cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 80cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • There is a good contrast between the external door and wall.
  • There is a good contrast between the internal door and wall.
  • There is a fair contrast between the dropdown rail(s) and wall.
  • There is a fair contrast between the wall-mounted grab rail(s) and wall.
  • The toilet seat does not have a colour contrast.
  • There is a good contrast between the walls and floor.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 92cm (3ft).

You are on Standard Toilet(s) (Costa). Skip to the next section.

Standard Toilet(s) (Costa)

• Standard toilet facilities are available.

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• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located in Costa on the upper level, ahead as you exit the lift.
  • The shared toilet(s) is/are approximately 6m (6yd 1ft) from the lift.
  • There is step-free access into the shared toilet(s), via lift.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin tap type is lever.
  • There is not a flashing fire alarm beacon within the toilet(s).
  • Lighting levels are good.