You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • From the centre of Poole, follow the B3068 towards Bournemouth across Towngate Bridge to The George Island.
    Take the second exit, High Street North, signposted Bournemouth and Poole General Hospital.
    After 100m bear left to remain on High Street North, take the right hand lane and bear right then turn left on to Parkstone Road, signposted Bournemouth (A35) and Civic Centre.
    After 250m take the first exit off the roundabout to remain on Parkstone Road.
    After 1km pass the Civic Centre on your right and go straight ahead on to Commercial Road, A35.
    After 500m, bear left to remain on Commercial Road and travel straight ahead for 1km.
    Pass Castle Hill Court apartments on your right and at the crossroads turn left on to Mansfield Road.
    The Parkstone Health Centre is 500m up the road on the left, adjacent to the ornate water tower.
  • There is very limited parking on-site and no on-street parking in the immediate vicinity of the health centre.
• By Bus View
  • From the centre of Poole the M2 service to Southbourne, the 15 to Bournemouth Hospital, 18 to Bournemouth, 7C to Parkstone and 415 to Sandbanks stop at Uppleby Road, 100m from the health centre.
• By Train View
  • Mainline train services serve Poole Station from Bournemouth, Southampton and London.
• Useful Links View
  • More Bus runs services from Poole Bus Station to Bournemouth.
  • To view the web page described above click here (opens in new tab).
  • South Western Railway services stop at Poole Station.
  • To view the web page described above click here (opens in new tab).

You are on Bus Stop(s) and Drop-off Point(s). Skip to the next section.

Bus Stop(s) and Drop-off Point(s)

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• Bus Stop(s) View
  • There is not an onsite bus stop.
• Drop-off Point(s) View
  • There is not a/are not clearly marked onsite drop-off point(s).

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The venue does have a dedicated car park.
  • The car park is located to the left of the main entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 2 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 300cm x 400cm (9ft 10in x 13ft 1in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is an additional car park for staff.
  • Staff only may park to the right and under the building.
• Paying View
  • There are not parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is not clearly signposted.
  • The surface on the approach to the entrance is paving slabs.
  • There is no tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 30m (32yd 2ft) from the main entrance.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building on Mansfield Street.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 175cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 86cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 165cm.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, heavy, single doors to enter the stairwell on the first floor and on the second floor.
  • The floors which are accessible by stairs are 0,1,2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.
• Comments View
  • One leaf of the doors on the first floor is locked.
  • Photographs 1 and 2 show the doors at the head of the stairs, to the right on exiting the lift. Photograph 3 shows the doors to the left on exiting the lift on the first floor.
  • On the second floor the doors are single.
  • Photograph 4 shows the door to the right on exiting the lift (which gives access to the waiting area).
  • Photographs 5 and 6 show the door to the left giving access to specific clinic areas.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located ahead as you enter.
• The lift is approximately 19m (20yd 2ft) from the main entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G,1,2.
• There are manual, heavy, single doors to access the lift lobby from the first floor upwards.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• Lighting levels are at least 100 lux at floor level in the lift lobby.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 150cm x 150cm (4ft 11in x 4ft 11in).
• There are separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Reception (First Floor). Skip to the next section.

Reception (First Floor)

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• Reception View
  • The reception point is located on the first floor, ahead as you exit the lift.
  • The reception point is approximately 10m (10yd 2ft) from the lift.
  • The reception area/desk is clearly visible from the lift.
  • There is step free access to the reception point, via lift.
  • There is a clear unobstructed route to the reception point.
  • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • There is a touch screen.
  • The touch screen is not at a suitable height for a wheelchair user.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is carpet.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • The lighting levels are good.
• Comments View
  • There is an additional reception point for patients who wish to speak in confidence.
  • The secondary reception point, which is 120cm high, is to the right of the main desk and has a privacy screen (photographs 4 and 5).

You are on Getting Around The Building. Skip to the next section.

Getting Around The Building

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• Access View
  • There is step free access throughout the building via lift(s).
• Circulation View
  • There are doors in corridors which have to be opened manually.
  • The type of flooring in walkways and corridors is carpet.
  • Handrails with a rounded or oval profile are not provided in corridors.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • Lighting levels of at least 100 lux at floor level, were recorded in all corridors surveyed.
• Signage View
  • Wayfinding signage is not provided.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Waiting Area(s). Skip to the next section.

Waiting Area(s)

• There is a/are waiting area(s) along the circulation route(s).
• There is a mixture of seating with and without armrests.
• There is not sufficient space for a wheelchair user to use the waiting area(s).
• There is not a/are not flashing fire alarm beacon(s) within the waiting area(s).

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • This accessible toilet is located on the second floor, to the right of the waiting area as you enter from the lift.
  • This accessible toilet is approximately 18m (19yd 2ft) from the lift.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The door is light.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The dimensions of the accessible toilet are 330cm x 195cm (10ft 10in x 6ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 275cm (9ft).
  • There is a dropdown rail on the transfer side.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • The height of the light switch/pull cord is 130cm from floor level.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the toilet.
  • There is a/are pedal bin disposal units.
  • There is not a flashing fire alarm beacon within the toilet.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a standard shelf within the accessible toilet.
  • There is not a colostomy changing shelf for standing users next to the toilet.
  • There is not a mirror.
  • The toilet does not have a backrest or a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 110cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 130cm (4ft 3in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
  • Lighting levels are at least 100 lux at floor level.

You are on Standard Toilet(s) (First Floor). Skip to the next section.

Standard Toilet(s) (First Floor)

• Standard toilet facilities are available.

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• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located off the corridor to the left of the reception desk, on the right towards the rear of the building.
  • The female toilet(s) is/are approximately 27m (29yd 1ft) from the lift.
  • Inside the venue, there is level access to the female toilet(s).
  • This is by lift.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet with wall mounted grab rails is available.
  • There is a horizontal grab rail to the right of the seat.
  • The tap type is lever.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • Lighting levels are at least 100 lux at floor level.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located off the corridor to the left of the reception desk, on the right towards the rear of the building.
  • The male toilet(s) is/are approximately 24m (26yd 9in) from the lift.
  • Inside the venue, there is level access to the male toilet(s).
  • This is by lift.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet with wall mounted grab rails is not available.
  • The tap type is lever.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • Lighting levels are at least 100 lux at floor level.
• Comments View
  • These toilets are locked with an alphanumeric keypad. Patients must ask for the code (which changes daily) at the reception desk.
  • Photograph 1 shows the door to the female toilet and photograph 2 shows the door to the male toilet.
  • Photographs 3 and 4 show the female toilet, which has a single diagonal grab rail and (at the time of the survey) no toilet roll holder.
  • Photograph 5 shows the male toilet.

You are on Standard Toilet(s) (Second Floor). Skip to the next section.

Standard Toilet(s) (Second Floor)

• Standard toilet facilities are available.

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• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located on the second floor, to the right of the waiting area as you enter from the lift.
  • The shared toilet(s) is/are approximately 25m (27yd 1ft) from the lift.
  • Inside the venue, there is level access to the shared toilet(s).
  • This is by lift.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet with wall mounted grab rails is available.
  • There is a horizontal grab rail to the right of the seat.
  • The tap type is lever.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • Lighting levels are at least 100 lux at floor level.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in this cubicle.
  • Inside the venue, there is level access to the baby change facility.
  • This is by lift.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 92cm (3ft).
• Comments View
  • The wash basin is not accessible from the toilet. There is a transfer space 65cm wide to the left which is obstructed by the large disposal bin.