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St Charles Centre for Health and Wellbeing - Urgent Care Centre

Exmoor Street, London, W10 6DZ

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Access Guide

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COVID-19 Information (NHS Property Services)

Getting Here

  • By Road View
    • St Charles Centre for Health and Wellbeing is located to the west of Central London, just off Ladbroke Grove (B450).
    • There is Blue Badge and pay and display parking available on site for visitors.
  • By Bus View
    • London Bus routes 7 (Oxford Circus to East Acton) and 316 (Cricklewood to White City) stop on St Mark's Road, to the rear of the hospital site. The 316 also stops on Barlby Road, close to the site, along with the 70 (Chiswick to South Kensington). The following routes also stop on Ladbroke Grove, close to the hospital site:- 23 (Westbourne Park to Liverpool Street Station) 52 (Victoria Station to Willesdon) 228 (Central Middlesex Hospital to Maida Vale) 295 (Ladbroke Grove to Clapham Junction) 452 (Kensal Rise to Wandsworth Road Station).
  • By Train View
    • The nearest railways station is Paddington, but all of the main London terminal stations can be easily reached via public transport.
  • By Underground View
    • The nearest tube station is Ladbroke Grove, on the Circle and Hammersmith and City Line. Kensal Green tube station, on the Bakerloo Line and London Overground, is also relatively close to the site.
  • Useful Links View

Opening Times

  • Monday 08:00 - 21:00.
  • Tuesday 08:00 - 21:00.
  • Wednesday 08:00 - 21:00.
  • Thursday 08:00 - 21:00.
  • Friday 08:00 - 21:00.
  • Saturday 08:00 - 21:00.
  • Sunday 08:00 - 21:00.

Bus Stop(s) and Drop-off Point(s)

Parking

  • Parking View
    • The venue does have a dedicated car park.
    • The car park is located along the main hospital drive.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 1 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 310cm x 550cm (10ft 2in x 18ft 1in).
    • There is not a 1200mm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is an additional car park for staff.
    • There is a staff car park at the rear of the main hospital building.
  • Paying View
    • There are parking charges for the car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located throughout the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The entrance is not clearly visible from the car park.
    • The route from the car park to the entrance is clearly signposted.
    • The surface on the approach to the entrance is concrete tiles.
    • There is tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 29m (31yd 2ft) from the main entrance.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the centre, off the main hospital drive.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The intercom is in a suitable position to allow wheelchair users to gain access.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 148cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 154cm.
  • Ramp/Slope Details View
    • The ramp/slope is located to the right as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The ramp/slope does bypass the step(s).
  • Step Details View
    • The step(s) is/are located in front of the entrance.
    • There is/are 6 step(s).
    • The step(s) is/are not clearly marked.
    • There is not tactile paving at the top and bottom of the step(s).
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.

Getting Around The Building

  • Access View
    • There is step free access throughout the area.
  • Circulation View
    • There are doors in corridors which have to be opened manually.
    • There are corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
    • The type of flooring in walkways and corridors is vinyl.
    • Handrails with a rounded or oval profile are not provided in corridors.
    • There is good colour contrast between the walls and floor in all corridors.
    • The lighting levels are good.
    • Lighting levels of at least 100 lux at floor level, were recorded in all corridors surveyed.
  • Signage View
    • Wayfinding signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Waiting Area(s)

  • There is a/are waiting area(s) along the circulation route(s).
  • There is a mixture of seating with and without armrests.
  • There is not sufficient space for a wheelchair user to use the waiting area(s).
  • There is not a/are not flashing fire alarm beacon(s) within the waiting area(s).
  • This waiting area is located just inside the main entrance.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) within this venue designated for public use.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located opposite the main entrance.
    • The shared toilet(s) is/are approximately 3m (3yd 10in) from the main entrance.
    • Inside the venue, there is level access to the shared toilet(s).
    • There is tactile and pictorial signage on or near the toilet door.
    • An ambulant toilet with wall mounted grab rails is not available.
    • The tap type is lever.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
    • Lighting levels are at least 100 lux at floor level.

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