You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The A3058 is the main road passing through Newquay. From the railway station which is in the middle of the town on Cliff Road (A3058) head south-west. The street becomes pedestrianised and all traffic turns left onto Berry Road. The second turning on the left is St Thomas' Road and the hospital is 0.25miles straight ahead. There is clear street signage to the hospital. Note that online directions are given to the rear (Physio) entrance to the hospital (Trenance Avenue) where there is no patient or staff parking.
  • There is limited free parking at the hospital in front of the main entrance. The podiatry unit has its own car park to the front and side of the building. There is additional parking at the lower level of the site for visitors to the dental, mental health and GU medicine services. Note that pedestrian access from the lower car park to the main hospital car park and the pedestrian exit from the site is difficult due to a steeply sloping driveway with no alternative access. There is no parking (except on-street) at the Physiotherapy unit. There is a drop off point or visitors may park in the main car park and use the narrow path to reach the unit. Staff will advise if patients ring in advance.
• By Bus View
  • No buses stop close to the hospital. All local and regional services stop at the Ambassador Hotel (TR7 2BQ) on Mount Wise. It is 0.25miles from the bus stop to the hospital.
• By Train View
  • Newquay station is in the middle of the town and is the terminus for the Atlantic Coast Line from Par. GWR provides most services, CrossCountry provide a long distance service in the summer at weekends only. Services run to Par for mainline connections to Cornwall, the south-west, midlands and London. .
• Useful Links View
  • GWR Railway services to Newquay.
  • To view the web page described above click here (opens in new tab).
  • CrossCountry train services to Newquay.
  • To view the web page described above click here (opens in new tab).
  • First Kernow provides local bus services in Cornwall.
  • To view the web page described above click here (opens in new tab).

You are on Bus Stop(s) and Drop-off Point(s). Skip to the next section.

Bus Stop(s) and Drop-off Point(s)

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• Bus Stop(s) View
  • There is not an onsite bus stop.
• Drop-off Point(s) View
  • There is not a/are not clearly marked onsite drop-off point(s).

You are on Parking (Lower Level Parking). Skip to the next section.

Parking (Lower Level Parking)

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• Parking View
  • The venue does have a dedicated car park.
  • The car park is located down the steep slope from the main car park.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • There is not a/are not clearly marked/signposted Blue Badge parking bay(s) available.
  • There is/are 0 designated Blue Badge parking bay(s) within the car park.
  • There is an additional car park for visitors.
  • The main hospital car park can be used but there is a steep slope to negotiate. There are no steps or lift access and no footpath on the vehicle slope.
• Paying View
  • There are not parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac and concrete.
  • There is no tactile paving on dropped kerbs between the car park and the entrance.

You are on Outside Access (Dental Unit). Skip to the next section.

Outside Access (Dental Unit)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 96cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 98cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the main entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The width of the ramp or slope is 128cm (4ft 2in).
• Comments View
  • The ramp has a single handrail to the right on the bottom flight and the left of the upper flight.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located in front of the entrance.
  • The reception point is approximately 6m (6yd 1ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • There is a clear knee recess beneath the low section of the desk.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
• Comments View
  • There is a separate waiting room to the right of the reception desk. The waiting room is large enough for a wheelchair to manoeuvre but does not have designated spaces. All patients are collected from the waiting area by staff.

You are on Getting Around The Building. Skip to the next section.

Getting Around The Building

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• Access View
  • There is step free access throughout the building.
• Circulation View
  • There are not doors in corridors which have to be opened manually.
  • The type of flooring in walkways and corridors is vinyl.
  • Handrails with a rounded or oval profile are not provided in corridors.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • Lighting levels of at least 100 lux at floor level, were recorded in all corridors surveyed.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does play background music in public areas.
  • Music is played in the surgery rooms.
  • There is not a hearing assistance system in the public areas of the building.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • This accessible toilet is located at the rear of the building in the main treatment area lobby.
  • This accessible toilet is approximately 18m (19yd 2ft) from the main entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The door is light.
  • The width of the accessible toilet door is 92cm (3ft).
  • The dimensions of the accessible toilet are 208cm x 270cm (6ft 10in x 8ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 86cm (2ft 10in).
  • There are dropdown rails on both sides of the toilet.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • The height of the light switch/pull cord is 130cm from floor level.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the toilet.
  • There is a/are pedal bin disposal units.
  • There is a flashing fire alarm beacon within the toilet.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is not a/are not wall-mounted grab rail(s) available.
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • There is a standard shelf within the accessible toilet.
  • The shelf is not between 90cm and 100cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm (2ft 11in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 82cm (2ft 8in).
  • The tap type is lever.
  • There is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 100cm (3ft 3in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
  • Lighting levels are at least 100 lux at floor level.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

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• Comments View
  • The accessible unisex toilet is for use by all visitors.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• Newquay Hospital Annex link (new tab) - click here.
• Newquay Hospital Minor Injuries Unit, Outpatients and Ward link (new tab) - click here.
• Newquay Hospital Physiotherapy and Occupational Therapy Unit link (new tab) - click here.
• Newquay Hospital Podiatry Clinic link (new tab) - click here.
• Newquay Hospital Trelawney Clinic link (new tab) - click here.