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Pallion Health Centre

Hylton Road, Sunderland, Tyne and Wear, SR4 7XF

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Access Guide

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Getting Here

  • By Road View
    • Pallion Health Centre is located to the West of the city of Sunderland. From North Sunderland take the A1231 across Queen Alexandra Bridge. At the roundabout immediately after crossing the bridge take the 2nd exit onto Pallion New Road, signposted Ring Road B1405. Continue along Pallion New Road to the roundabout. Take the 1st exit onto Pallion Subway, signposted Pallion Centre. After approximately 400m continue onto St Lukes Terrace. After approximately 290m continue onto Pallion Road. After approximately 145m continue onto Ford Terrace. After approximately 165m, at the traffic lights, turn left onto Hylton Road signposted Millfield and City Centre. After approximately 100m the health centre is on the right. From the city centre and East take the A1231 towards Gateshead. Continue along the A1231 past the junction with the A183. At the next roundabout take the first exit onto Hylton Road, signposted Millfield and South Hylton. Continue along Hylton Road for approximately 1.2km. The health centre is on the left. From the A19 take the junction for the A183, signposted for Sunderland. After approximately 360m, at the roundabout, take the 1st exit onto Hylton Road. Continue along Hylton Road for approximately 3.5km. The health centre is on the right.
    • Free parking is available at the health centre. On site parking is limited due to the location of the health centre. Blue Badge bays are located at the front left of the health centre.
  • By Bus View
    • Local buses are available to the Royal Hospital Hylton Road bus stops G and H, which are located on Hylton Road outside the health centre.
  • By Train View
    • Buses are available from Holmeside to Hylton Road. Exit the station and turn right, then left, onto Waterloo Place. At the end of Waterloo Place turn right onto Holmeside. Continue along Holmeside for approximately 120m to the bus stop for the number 10 and number 20 buses towards Pennywell. Alternatively taxis are available from outside the station.
  • By Underground View
    • The nearest Tyne and Wear Metro station is Millfield. Exit the Metro station onto Hylton Road. Follow Hylton Road for approximately 680m. The health centre is on the left.
  • Useful Links View

Parking

  • Parking View
    • The venue does have a dedicated car park.
    • The car park is located to the right of the building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 2 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 604cm (11ft 10in x 19ft 10in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Paying View
    • There are not parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is tarmac and concrete tiles.
    • There is no tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 28m (30yd 1ft) from the main entrance.

Level Change (Car Park to Entrances)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the right of the building.
  • The ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 140cm (4ft 7in).
  • The ramp/slope does bypass the step(s).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the right of the building.
  • There is/are 6 step(s) to the area/service.
  • There is tactile paving at the top and bottom of the step(s).
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Bus Stop(s) and Drop-off Point(s)

Outside Access (Pedestrian Entrance to Grounds)

  • Entrance Details View
    • This information is for the entrance located on Hylton Road.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 363cm.
  • Ramp/Slope Details View
    • The ramp/slope is located immediately beyond the entrance.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
  • Comments View
    • The ramp varies from slight to steep.
    • There are bollards at the entrance.
    • The width between the bollards is 166cm.
    • The ramp to the left of the bollards is steep.
    • The ramp to the right of the bollards is slight.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 127cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 143cm.
  • Ramp/Slope Details View
    • The ramp/slope is located leading to the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Outside Access (DPS Entrance)

  • Entrance Details View
    • This information is for the entrance located at the right hand side of the building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 102cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 87cm.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
  • Step Details View
    • The step(s) is/are located in front of the entrance.
    • There is/are 6 step(s).
    • The step(s) is/are clearly marked.
    • There is tactile paving at the top and bottom of the step(s).
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
  • Comments View
    • There is a push button to unlock the doors when exiting.
    • The height of the push button for the first door is 113cm.
    • The height of the push button for the second door is 103cm.

Reception (PCT Reception)

  • Reception View
    • The reception point is located to the left on entering.
    • The reception point is approximately 4m (4yd 1ft) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is not sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.

Reception (DPS Reception)

  • Reception View
    • The reception point is located to the left on entering.
    • The reception point is approximately 1m (3ft 3in) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is not staffed.
    • There is a bell to attract attention.
    • The bell is at a suitable height for a wheelchair user.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is not sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.

Getting Around The Building

  • Access View
    • There is step free access throughout the building via lift(s).
  • Circulation View
    • There are doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is vinyl.
    • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are provided in some corridors.
    • There is good colour contrast between the walls and floor in the majority of corridors.
    • The lighting levels are varied.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in public areas.

Other Floors

  • Stairs View
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G, 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are provided on landings.
    • The lighting levels are good.

Lift

  • There is a lift for public use.
  • The lift is located at the rear right of the foyer.
  • Signs indicating the location of this lift are clearly visible from the entrance.
  • The lift is approximately 10m (10yd 2ft) from the main entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 109cm x 210cm (3ft 7in x 6ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Accessible Toilet(s) (Main Reception Foyer)

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • This accessible toilet is located on the ground floor, to the centre left of the foyer.
    • This accessible toilet is approximately 7m (7yd 1ft) from the main entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The door is heavy.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The dimensions of the accessible toilet are 281cm x 410cm (9ft 3in x 13ft 5in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 204cm (6ft 8in).
    • There is no dropdown rail.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is not an emergency alarm.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and waste paper pedal bin disposal units.
    • There is not a flashing fire alarm beacon within the toilet.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is not a colostomy changing shelf for standing users next to the toilet.
    • There is a standard shelf within the accessible toilet.
    • The shelf is between 90cm and 100cm.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Comments View
    • There is a second wash basin.
    • The second wash basin is height adjustable, has lever mixer taps and cannot be reached from the toilet.
    • There is a ceiling tracking hoist.
    • The hoist covers the whole of the room.
    • The sling is attached by a hook and loop.

Accessible Toilet(s) (DPS)

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • This accessible toilet is located ahead on entering the DPS Unit.
    • This accessible toilet is approximately 2m (2yd 7in) from the DPS entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The door is heavy.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The dimensions of the accessible toilet are 122cm x 275cm (4ft x 9ft).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 56cm (1ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is not a flashing fire alarm beacon within the toilet.
    • There is a/are coat hook(s).
    • The height of the coat hook is 159cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is not a colostomy changing shelf for standing users next to the toilet.
    • There is a standard shelf within the accessible toilet.
    • The shelf is between 90cm and 100cm.
    • There is not a mirror.
    • The toilet has a wall which acts as a backrest.
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The tap type is push.
    • There is not a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on the ground floor, to the rear left of the foyer.
    • The female and male toilets are approximately 9m (9yd 2ft) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall mounted grab rails is not available.
    • The tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Parent and Baby Room (Baby Change)

  • There is a parent and baby room in the venue.
  • The parent and baby room is located on the ground floor, at the rear left of the foyer.
  • The parent and baby room is approximately 11m from the main entrance.
  • Inside the venue, there is level access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 87cm (2ft 10in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 82cm.
  • The tap type is lever.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Parent and Baby Room (Baby Feeding Room)

  • There is a parent and baby room in the venue.
  • The parent and baby room is located on the ground floor, to the centre right of the foyer, just before the lifts.
  • The parent and baby room is approximately 9m from the main entrance.
  • Inside the venue, there is level access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There are not disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 80cm.
  • The tap type is lever.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.