Access Guide
Introduction
- If you would like more information about this venue or what to do in Lanarkshire, go to www.visitlanarkshire.com.
Assisted Travel Contact Information
- Assisted Travel Helpline telephone number: 0800 912 2 901
- Assisted Travel Text Relay service, (for the hard of hearing): 18001 0800 912 2 901.
Location
- There is a bus stop within 150m (164yds) of the venue.
Opening Times (Ticket Office)
- Monday 06:35 - 20:30.
- Tuesday 06:35 - 20:30.
- Wednesday 06:35 - 20:30.
- Thursday 06:35 - 20:30.
- Friday 06:35 - 20:30.
- Saturday 06:35 - 20:30.
- Sunday Closed.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located at the front of the building.
- The car park type is open air/surface.
- There is/are 12 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 425cm x 610cm (13ft 11in x 20ft).
- The nearest Blue Badge bay is 5m (5yd 1ft) from the main entrance.
- The furthest Blue Badge bay is 49m (53yd 1ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac and block paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Ticket Office Entrance)
- This information is for the entrance located in the car park.
- There is not level access into the venue.
- The main door(s) open(s) automatically.
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Second set of doors
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- The automatic doors are push pad activated.
- The door(s) is / are single.
- The width of the door opening is 122cm (4ft).
Level Change (Ticket Office Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located on the path leading to the entrance.
- The ramp/slope gradient is slight.
Reception (Ticket Office)
- The desk/counter is 3m (3yd 10in) from the ticket office entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The hearing system is available only on request.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Outside Access (Platforms 1 & 2 Entrance)
- This information is for the entrance located to the right of the ticket office.
- There is not level access into the venue.
- There are no doors at this entrance.
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Comments
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- The width of the entrance is 250cm.
Level Change (Platforms 1 & 2 Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located in front of the entrance.
- The ramp/slope gradient is slight.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located leading down to either platform.
- There is/are 15+ step(s) to the area/service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does not bypass the step(s).
- There is a lift to access this area/service.
- The lift does bypass the step(s).
- The lift does not bypass the ramp/slope.
Lift (Platforms 1 & 2)
- The lift is located to the left as you enter.
- The lift is a standard lift.
- The floors which are accessible by this lift are Ground to Platform.
- The lift is approximately 12m (13yd 4in) from the platforms 1 & 2 entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 139cm x 150cm (4ft 7in x 4ft 11in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- A similar lift for platform 2 is located across the level bridge, 32m from the entrance.
Inside Access (Waiting Room)
- There is level access to the service(s).
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are bright.
Train Station
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 20:30 - 06:35 Monday to Saturday and all day Sunday.
- There is a ticket office.
- The ticket office is located just before the entrance.
- The ticket office is 5m (5yd 1ft) from the platform 1 & 2 entrance.
- The train companies operating from within this station are ScotRail.
- The train companies that operate within this station include:.
- Please click here for access information for ScotRail.
- There is not a taxi rank at the station.
- There are 2 platform(s) in the station.
- The platform(s) accessed by lift is / are 1 & 2.
- The platform(s) accessed by ramp / slope is / are 1 & 2.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 & 2.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are not available to access platforms.
- Platforms which have tactile markings at the platform edge are 1 & 2.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
Additional Info
- Staff do receive disability awareness / equality training.
- A bowl of water cannot be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.