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Chatelherault Visitor Centre

Ferniegair, Hamilton, South Lanarkshire, ML3 7UE

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Access Guide

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Introduction

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Chatelherault.

COVID-19 Information

Opening Times

  • Monday 10:00 - 17:00.
  • Tuesday 10:00 - 17:00.
  • Wednesday 10:00 - 17:00.
  • Thursday 10:00 - 17:00.
  • Friday 10:00 - 17:00.
  • Saturday 10:00 - 17:00.
  • Sunday 10:00 - 17:00.

Parking (Functions Car Park)

  • The venue does have its own car park.
  • Parking is free for all users.
  • Venue Car Park View
    • The car park is located to the rear of the Hunting Lodge.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 4 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 460cm x 500cm (15ft 1in x 16ft 5in).
    • The nearest Blue Badge bay is 150m (164yd 2in) from the courtyard entrance.
    • The furthest Blue Badge bay is 160m (174yd 2ft) from the courtyard entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • The car park closes at 17:30 every day.

Parking (Main Car Park)

  • The venue does have its own car park.
  • Parking is free for all users.
  • Venue Car Park View
    • The car park is located off Carlisle Road, 100m in front of the Visitor Centre.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 550cm x 500cm (18ft 1in x 16ft 5in).
    • The nearest Blue Badge bay is 30m (32yd 2ft) from the visitor centre entrance.
    • The furthest Blue Badge bay is 200m (218yd 2ft) from the visitor centre entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a road to cross between the car park and the entrance.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is a designated drop off point.
    • The drop off point is located at the front of the visitor center.
  • Comments View
    • Additional parking is available in the overflow car park, which is located to the right as you enter the country park.

Outside Access (Visitor Centre Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 98cm (3ft 3in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The automatic doors are push pad activated.
    • The door(s) is / are double.
    • The width of the door opening is 98cm (3ft 3in).
  • Comments View
    • There are two sets of second doors.

Level Change (Visitor Centre Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Reception

  • The desk/counter is 10m (10yd 2ft) from the visitor centre entrance.
  • There is not level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.

Level Change (Reception)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located immediately beyond the entrance, leading to reception and The Oaks Cafe.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • Comments View
    • There is a similar ramp to the right as you enter the main entrance which leads to The Oaks Cafe and standard male toilets.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Level Change (Gift Shop)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the left as you enter the visitor centre entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp/slope is 138cm (4ft 6in).

Eating and Drinking (The Oaks Cafe)

  • The following information is for the cafe.
  • The cafe is located to the right of reception.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 15m (16yd 1ft) from the visitor centre entrance.
  • The standard height for tables is 72cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • There is an easy ramp with handrails on both sides at the rear of the cafe leading to additional seating.

Level Change (Cafe Extra Seating)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the rear of the cafe.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • Comments View
    • The ramp is at the rear of the cafe giving access to additional seating.

Level Change (Exhibition Area)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the rear left of the building.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • Comments View
    • The ramp is in two parts with a level lobby area in between. The rear courtyard access is off this lobby area.

Exhibition Area

  • The exhibition area is located to the rear of the visitor centre. Access to the Cadzow Gallery, Hunting Lodge are of this area. The exhibition area is on three ramped levels and depicts the history of the Chatelherault Lodge and estate through the ages. Lighting in this area is low with spotlights on exhibits. Seating without armchairs is available within the exhibition arae.

Level Change (Cadzow Gallery)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located immediately beyond the entrance to the gallery.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.

Cadzow Gallery

  • The Cadzow Gallery is located to the rear of the building. The gallery is approx 35m for the visitor centre entrance.
  • The exhibitions in the gallery change regularly and include art and photographic exhibitions, usually from local artists and photographers.

Accessible Toilet (Visitor Centre)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 8m (8yd 2ft) from the visitor centre entrance.
    • The accessible toilet is located to the right as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 143cm x 202cm (4ft 8in x 6ft 8in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 73cm (2ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 88cm (2ft 11in).

Standard Toilet(s) (Visitor Centre)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to the right as you enter.
    • The female toilet(s) is/are approximately 8m (8yd 2ft) from the visitor centre entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the right as you enter.
    • The male toilet(s) is/are approximately 15m (16yd 1ft) from the visitor centre entrance.
    • Inside the venue, there is not level access to the male toilet(s).
    • Lighting levels are medium.

Level Change (The Oaks Cafe)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the right as you enter the visitor centre entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.

Outside Access (Courtyard Access)

  • This information is for the entrance located at the rear of the visitor centre.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 150cm (4ft 11in).

Courtyard

  • The courtyard patio area is between the rear of the Visitor Centre and The Hunting Lodge Stables Suite.
  • The courtyard can also be accessed via the gardens, function car park and country park.
  • The surface of in the courtyard ranges between block and stone paving. The ground is uneven in places.
  • Tables and chairs are available in the courtyard. The chairs have armrests.
  • Accessible and standard toilets are available in the courtyard.

Accessible Toilet (Courtyard)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 15m (16yd 1ft) from the courtyard entrance.
    • This accessible toilet is located in the courtyard, next to the standard male toilets.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 89cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 157cm x 200cm (5ft 2in x 6ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 85cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is push.
    • There is not a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 80cm (2ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • The accessible toilet is accessed through the door to the standard male toilets. The unisex accessible toilet is then to the left and the standard male toilets are accessed through a second door on the right.

Standard Toilet(s) (Courtyard)

Additional Info

  • Documents are available in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.