Access Guide
Introduction
- If you would like more information about this venue or what to do in Lanarkshire, go to www.visitlanarkshire.com.
Assisted Travel Contact Information
- Assisted Travel Helpline telephone number: 0800 912 2 901
- Assisted Travel Text Relay service (for the hard of hearing): 18001 0800 912 2 901
- Http://www.scotrail.co.uk/facilities/disability-and-inclusion.
Location
- There is a bus stop within 150m (164yds) of the venue.
Opening Times
- Monday 06:20 - 23:20.
- Tuesday 06:20 - 23:20.
- Wednesday 06:20 - 23:20.
- Thursday 06:20 - 23:20.
- Friday 06:20 - 23:20.
- Saturday 06:20 - 23:20.
- Sunday 09:10 - 16:30.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is Iceland.
- The car park is located on Kemp Street.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Kemp Street Platform 1 Entrance)
- This information is for the entrance located on Kemp Street.
- There is not level access into the venue.
- There are no doors at this entrance.
- The width of the door opening is 180cm (5ft 11in).
Level Change (Kemp Street Platform 1 Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located immediately beyond the entrance.
- The ramp does have handrails.
- The handrails are on the right going up.
Outside Access (Duke Street Platform 2 Entrance)
- This information is for the entrance located on Duke Street.
- There is not level access into the venue.
- There are no doors at this entrance.
- The width of the door opening is 180cm (5ft 11in).
Level Change (Duke Street Platform 2 Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located immediately beyond the entrance.
- The ramp does have handrails.
- The handrails are on both sides.
Outside Access (Bus Station Platform 2 Entrance)
- This information is for the entrance located next to the ticket office.
- There is not level access into the venue.
- There are no doors at this entrance.
- The width of the door opening is 270cm (8ft 10in).
Level Change (Bus Station Platform 2 Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located in front of the entrance.
Reception (Ticket Office)
- The desk/counter is 6m (6yd 1ft) from the bus station platform 2 entrance.
- There is not level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is not a hearing assistance system.
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Comments
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- At time of survey the booking office was closed (March 2017).
Level Change (Ticket Office)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located to the right as you face the counter.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on the left going up.
- The width of the ramp/slope is 120cm (3ft 11in).
Train Station
- There are generally 1 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 23.20 - 06.30 Monday to Saturday and 16.30 - 06.30 on Sundays.
- There is a ticket office.
- The ticket office is located just outside platform 2.
- The ticket office is 4m (4yd 1ft) from the bus station platform 2 entrance.
- The train companies that operate within this station include:.
- Please click here for access information for ScotRail.
- There is a taxi rank at the station.
- The taxi rank is located next to platform 2.
- The taxi rank is 10m (10yd 2ft) from the bus station platform 2 entrance.
- There are 2 platform(s) in the station.
- The platform(s) accessed by ramp / slope is / are 1-2.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Platforms which have tactile markings at the platform edge are 1-2.
- Accessible toilets are located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
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Comments
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- Assistance can only be provided if booked in advance via the helpline.
- There is seating with armrests and a shelter on both platforms.
Level Change (Footbridge)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located on the footbridge.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located on platforms 1 and 2.
- There is/are 15+ step(s) to the area/service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
Accessible Toilet
- There are not accessible toilet facilities within this venue.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.