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North Yorkshire Moors Railway - Goathland Station

Goathland, Whitby, North Yorkshire, YO22 5NF

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Access Guide

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Station Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located inside the learning coach at the end of the platform.
    • The toilet with adaptations has a right hand transfer space.
    • The male toilet facilities are located on the downline platform .
    • The female toilet facilities are located on the upline platform.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the accessible toilet.

Parking

  • Car Park View
    • The car park is located to the right after the bridge to enter the station.
    • The car park is open air/surface.
    • The car park surface consists of cobbles.
    • There is 1 designated Blue Badge parking bay available.
    • The Blue Badge bay is not signposted or marked.
    • The surveyed Blue Badge parking bay dimensions are 174cm (width) x 460cm (depth).
    • There are no hatched/marked zones.
    • The nearest designated bay is 50m from the bridge to enter the station.
    • The most accessible route from the Blue Badge parking has a steep ramp or slope and uneven surfaces.
    • There is no dropped kerb from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders, staff and visitors only.
    • Parking is not free for all users.
    • Clearly presented parking signs are available.
    • Payment machines are located at the front of the car park.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
    • View information on parking policies/charges (opens new tab).
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located in Goathland village.
    • The name of the car park is Goathland Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Parking charges apply to Blue Badge holders.

Access To (Downline Platform)

  • The distance from the car park is 30m.
  • The most accessible route has a steep ramp or slope.

Ticketing

  • Ticket Office View
    • The ticket office surveyed is located on the downline platform.
    • There is step-free access via ramp to the ticket office.
    • The ramp has a steep gradient.
    • The ramp is between 75cm and 150cm wide with no handrails.
    • There are double manual doors with a high visual contrast.
    • The doors are permanently held open.
    • The width of the opening is 98cm.
    • There is step-free level access throughout the ticket office.
    • There is room for a wheelchair user to manoeuvre.
    • There is not a separate wheelchair accessible queue lane.
    • Seating available includes: benches.
    • The chairs are fixed.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • The height of the counter is 110cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
    • There is not a hearing assistance system.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located in the learning coach at the far end of the downline platform.
    • The distance from the ticket office is 50m.
    • The most accessible route to the toilet has a steep ramp or slope.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 155cm (width) x 218cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 92cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 50cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 82cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 78cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 115cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 105cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 75cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Platforms

  • There are 2 platforms at this station.
  • The following platforms have step-free level access: the downline platform.
  • The following platforms have step-free access via ramps or slopes: the upline platform.
  • The following platforms have stepped access: both the upline and downline platforms may also be accessed via steps.
  • The platforms do not have tactile markings along the platform edge.
  • All platforms have markings along the platform edge, but some are faded.
  • The platforms do not have help points.
  • All platforms have seating.
  • Seating available on the platforms includes: benches.
  • The gated level crossing to the upline platform is uneven and has gaps around the rails which may be an obstacle to some users.

Room (Waiting Room)

  • The room is located on the upline platform.
  • The distance from the access gate is 10m.
  • The most accessible route to the room has a steep ramp or slope.
  • There is written text signage on or near the door.
  • There is stepped access into the room.
  • There is 1 step with no handrails.
  • The steps have some clear markings.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 12cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The width of the opening is 83cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a medium visual contrast.
  • Seating available in the room includes: benches.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Stairs

  • The stairs surveyed are located at the end of the upline and downline platforms.
  • Upline and downline platforms can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are unmarked and have no handrails.
  • The height of the step is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.

Seating Area

  • The seating area is located outside the Warehouse/Tea Room.
  • The seating area is uncovered.
  • The most accessible route to the seating area has step-free level access and uneven surfaces.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: benches.
  • Furniture available in this area includes: picnic tables.
  • There may be background noise in this area.

Related Access Guides (around the North Yorks Moors Railway)