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Cliftonville Restaurant

Northampton General Hospital, Cliftonville, Northampton, Northamptonshire, NN1 5BD

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COVID-19 Information (Northampton General Hospital NHS Trust)

Getting To The Hospital

  • By Road View
    • Northampton General Hospital is located on Billing Road and Cliftonville Road. The postcode for the Sat-Nav is NN1 5BD
      If coming from the west via the A45, exit at the Junction with the A428 and continue on the A428 towards Northampton Town Centre.
      After approximately 600m take the right hand lane marked Hospital and turn right at the traffic lights on to Cliftonville Road.
      Turning left at the next traffic lights will take you directly to the car park 1- the main hospital car park.
      If coming from Northampton Town Centre take Derngate, York Road, Billing Road before turning right on to Cliftonville Road where it will then be a right turn to access car park 1.
    • There are several open air car parks open to the public, they are accessible from York Road, Cliftonville Road and Billing Road
      Parking outside the Hospital main entrance is sheltered.
      Parking charges apply to all car park users and a Pay and Display system is in operation with payment machines in each car park.
  • By Bus View
    • There are several bus services which drop off outside the hospital on Billing Road and Cliftonville. These include routes 1, 3, 5, 9B and 51.
    • There is not an onsite bus stop.
    • General Hospital (Stop A) and General Hospital (Stop B) are located on Cliftonville.

      General Hospital (Stops C, D, E and F) are located on Billing Road.
  • By Train View
    • The nearest station to Northampton General Hospital is Northampton.
      Northampton General Hospital is 1.4 miles from the train station via St Andrews Road, Grafton Street, Upper Mounts, Lower Mounts, York Road and Billing Road (8 minute drive).
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in Area R.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01604 545 784.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers do not receive disability awareness / equality training.
  • Hospital staff do not receive disability awareness / equality training.
  • Volunteers can be found at the Cliftonville Main Entrance and the South Entrance.
  • No hospital staff receive deaf awareness training.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • Comments View
    • There is a buggy shuttle service for patients and visitors operated by volunteers that picks up from the information point at the South Entrance and runs along Hospital Street and to other parts of the hospital.

Hospital Parking (South Entrance Car Park 1)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the front of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 331cm x 611cm.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located outside the South Entrance.
    • There is not a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located at the front of the car park and at the side of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 18m (19yd 2ft) from the South Entrance.

Hospital Parking (Car Park 2)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the rear of Area F.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is not a/are not clearly marked/signposted Blue Badge parking bay(s) available.
    • There is/are 0 designated Blue Badge parking bay(s) within the hospital car park.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located throughout the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is not clearly signposted.

Outside Access (South Entrance)

  • Entrance Details View
    • This information is for the entrance located on the south side of the hospital.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 142cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 133cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

Getting To (Cliftonville Restaurant)

  • Cliftonville Restaurant is/are located on the ground floor E block.
  • Access to Cliftonville Restaurant is via the South Entrance.
  • Enter via the South entrance, proceed to the end of the corridor, turn left and continue until reaching the restaurant on the right.
  • There is step free access to Cliftonville Restaurant.
  • Cliftonville Restaurant is approximately 63m from the South Entrance.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Eating and Drinking

  • Location and Access View
    • The following information is for the restaurant.
    • The restaurant is located on E block.
    • There is step-free access to the restaurant.
    • For access there are double manual doors which are permanently held open.
    • There are metal bollards in front of the entrance of the width of 113 cm.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a buffet counter and a self service counter.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a hearing assistance system.
    • There is a portable card machine available for payment.
  • Service Counter(s) View
    • The height of the counter is 89cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is vinyl and tiles.
  • Self-Service Counter(s) View
    • The height of the counter is 89cm.
    • The type of flooring in this area is vinyl and tiles.
  • Payment Counter View
    • The height of the counter is 89cm.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is vinyl and tiles.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 72cm.
    • The surface height of the lowest table is 75cm.
    • The surface height of the highest table is 75cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • The type of flooring in this area is carpet and vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located across the main corridor from the restaurant.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located across the corridor towards the Cliftonville entrance.