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Weston Favell Health Centre

Billing Brook Road, Weston Favell, Northhampton, Northhamptonshire, NN3 8DW

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Access Guide

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Introduction

  • Services / facilities within the building include GP surgeries, phlebotomy, physiotherapy, dentist, speech therapy, dietary advice service and a pharmacy. Community Nursing (Northampton East & South Team), Breast Feeding Support Services, Health Visiting East & South Team and the Community Podiatry (South Team) can also be accessed from this centre.

Getting Help and Assistance

  • Hospital staff do receive disability awareness / equality training.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact main reception.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Northampton.

Opening Times

  • Monday 07:30 - 18:00.
  • Tuesday 07:30 - 18:00.
  • Wednesday 07:30 - 18:00.
  • Thursday 07:30 - 18:00.
  • Friday 07:30 - 18:00.
  • Saturday Closed.
  • Sunday Closed.
  • Comments View
    • See separate Timetable and Contact section for details of services.

Timetable and Contacts

  • Services within the building are offered at varying times:
  • GP Surgeries:
  • Open from 08:00 to 18:00 Monday to Friday
  • Lings Brook Practice Telephone 01604 589 897 Fax 01604 407 034
  • Favell + Telephone 01604 773 490 Fax 01604 773 490
  • Dr Jameel Telephone 01604 415 157 Fax 01604 407 472
  • Dr Molla Telephone 01604 409 631 Fax 01604 415 177
  • Dentist:
  • Open from 08:30-12:30 13:30-17:30 Monday to Thursday. Close at 16:00 on Friday
  • Telephone 01604 405 611
  • Pharmacy:
  • Open from 08:30-18:30 Monday to Friday
  • Telephone 01604 402 302
  • All other services contact telephone 01604 405 757 Fax 01604 416 045
  • Opening times:
  • Phlebotomy 08:00-10:30 Monday to Friday
  • Physiotherapy 08:00 -18:00 Monday
  • 08:00 -17:00 Tuesday
  • 08:00 -18:00 Wednesday
  • 08:00 -17:00 Thursday
  • 08:00 -17:00 Friday
  • Speech Therapy by appointment.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located to the front of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 380cm x 500cm (12ft 6in x 16ft 5in).
    • The nearest designated bay is 12m (13yd 4in) from the main entrance.
    • The furthest designated bay is 15m (16yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
    • There is not a designated drop off point.
  • Comments View
    • The car park mentioned above contains 2 spaces for disabled drivers only.
    • Drop off for disabled passengers or Blue Badge parking is available in the adjacent (unnamed) public car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 170cm (5ft 7in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open automatically.
    • The doors are double width.
    • The door opening is 170cm (5ft 7in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located immediately in front of the main entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Pharmacy

  • A Pharmacy is available with entrances from both inside and outside the centre. The internal entrance is direct from the waiting area without a door.

Reception (Main)

  • The desk/counter is 10m (10yd 2ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • There is sufficient space to write or sign documents on the desk/counter.
  • Comments View
    • This is the Main Reception.
    • There are separate desks for the GP practices and dental services.

Waiting Room / Area (Main GP and Centre Waiting Area)

  • There is a waiting room / area.
  • The waiting room / area is 4m (4yd 1ft) from the main entrance.
  • There is level access into the waiting room / area.
  • There are not doors into the waiting room / area.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • No chairs are permanently fixed.
  • Chairs with armrests are available.
  • Some chairs with armrests are available.
  • Announcements are in person.
  • The room does not have background music playing.
  • Information is available in large print on request and different languages.
  • Information in other languages and formats is available on request.
  • There is not a television.
  • Vending machines are not available.
  • There is not a children's play area.
  • There is space for an assistance dog to rest.
  • Lighting levels are bright.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Customers cannot charge scooters or wheelchairs at the venue.
  • Route finding signage is not available.
  • The type of flooring in walkways and corridors is vinyl.
  • The lighting levels are bright.

Reception (GP Reception)

  • The desk/counter is 25m (27yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • There is a touch screen.
  • The touch screen is at a suitable height for a wheelchair user.
  • There is a prescription box.
  • The prescription box is not at a suitable height for a wheelchair user.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk/counter.

Consultation / Treatment Room (GP Consultation Rooms)

  • There are 14 consultation/treatment rooms available.
  • The room surveyed was A5.
  • The consultation / treatment room is 35m (38yd 10in) from the main entrance.
  • There is level access to the consultation / treatment room.
  • There are not doors into the consultation / treatment room.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • All chairs have armrests available.
  • A hoist is not available.
  • The room does not have background music playing.
  • Lighting levels are medium.

Waiting Room / Area (Podiatry)

  • There is a waiting room / area.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a television.
  • Vending machines are not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.

Consultation / Treatment Room (Podiatry)

  • There are 3 consultation/treatment rooms available.
  • The room surveyed was 3.
  • The consultation / treatment room is 35m (38yd 10in) from the main entrance.
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are light.
  • The door opening is 78cm (2ft 7in) wide.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • All chairs are permanently fixed.
  • The chair is adjustable.
  • All chairs have armrests available.
  • A hoist is not available.
  • The room does not have background music playing.
  • Lighting levels are bright.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located to left of the main entrance.
  • The lift is 12m (13yd 4in) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 78cm (2ft 7in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Consultation / Treatment Room (Physiotherapy)

  • There are 1 consultation/treatment rooms available.
  • The consultation / treatment room is 15m (16yd 1ft) from the lift.
  • There is level access to the consultation / treatment room.
  • This is by lift.
  • There are doors into the consultation / treatment room.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are light.
  • The door opening is 78cm (2ft 7in) wide.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • There are some chairs with armrests available.
  • A hoist is not available.
  • The room does not have background music playing.
  • Lighting levels are bright.

Consultation / Treatment Room (Speech Therapy)

  • There are 1 consultation/treatment rooms available.
  • The consultation / treatment room is 4m (4yd 1ft) from the lift.
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are light.
  • The door opening is 88cm (2ft 11in) wide.
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • There are some chairs with armrests available.
  • The room does not have background music playing.
  • Lighting levels are bright.

Reception (Dentist)

  • The desk/counter is 15m (16yd 1ft) from the lift.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are bright.
  • There is not a hearing assistance system.

Waiting Room / Area (Dentist)

  • There is a waiting room / area.
  • The waiting room / area is 10m (10yd 2ft) from the lift.
  • There is level access into the waiting room / area.
  • There are doors into the waiting room / area.
  • The doors are double width.
  • The doors are light.
  • The door opening is 140cm (4ft 7in) wide.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • No chairs are permanently fixed.
  • Chairs with armrests are available.
  • Some chairs with armrests are available.
  • Announcements are in person.
  • The room does have background music playing.
  • There is not a television.
  • Vending machines are not available.
  • There is not a children's play area.
  • There is space for an assistance dog to rest.

Consultation / Treatment Room (Dentist)

  • There are 7 consultation/treatment rooms available.
  • The room surveyed was 3.
  • The consultation / treatment room is 15m (16yd 1ft) from the clinic reception.
  • There is level access to the consultation / treatment room.
  • There are not doors into the consultation / treatment room.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • All chairs are permanently fixed.
  • The chair is adjustable.
  • All chairs have armrests available.
  • A hoist is not available.
  • The room does have background music playing.
  • Lighting levels are bright.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is located to the right of the waiting area.
    • This accessible toilet is approximately 20m (21yd 2ft) from the main entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The door is light.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The dimensions of the accessible toilet are 160cm x 170cm (5ft 3in x 5ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is sensor.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 76cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • There is a baby change table available in this cubicle, 103cm high when extended.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female Toilet(s) View
    • The female toilets are located to the left of the entrance, at the rear of the waiting room.
    • The female toilets are 25m (27yd 1ft) from the main entrance.
    • Inside the venue, there is level access to the female toilet.
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilets are located to the left of the entrance, at the rear of the waiting room.
    • The male toilets are 20m (21yd 2ft) from the main entrance.
    • Inside the venue, there is level access to the male toilet.
    • Lighting levels are medium.
  • Comments View
    • There are additional male and female toilets on the first floor, opposite the lift.