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Cynthia Spencer Hospice

Manfield Health Campus, Kettering Road, Northampton, Northamptonshire, NN3 6NP

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Access Guide

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Introduction

  • Services / facilities within the building include day hospice services, wellbeing centre and residential hospice.

Getting Help and Assistance

  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Northampton.

Opening Times

  • The venue is open 24hrs.

Parking

  • The venue does have its own car park.
  • Parking is free for all users.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 350cm x 600cm (11ft 6in x 19ft 8in).
  • The nearest Blue Badge bay is 30m (32yd 2ft) from the hospice entrance.
  • The furthest Blue Badge bay is 60m (65yd 1ft) from the hospice entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is block paving.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
  • There is a designated drop off point.
  • The drop off point is located outside the entrance to the Day Care Unit.
  • There is a dropped kerb from the drop off point.
  • There is tactile paving on the dropped kerb.

Outside Access (Hospice Entrance)

  • Entrance Details View
    • This information is for the entrance located to the left of the Wellbeing Centre.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 123cm (4ft).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 153cm (5ft).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 135cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 134cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is steep.

Reception

  • The desk/counter is 10m (10yd 2ft) from the entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are good.
  • There is not a hearing assistance system.
  • There is sufficient space to write or sign documents on the desk/counter.

Waiting Room / Area (Main)

  • There is a waiting room / area.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 140cm (4ft 7in).
  • The type of flooring is carpet.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a television.
  • Vending machines are not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • Customers can charge scooters or wheelchairs at the venue.
  • Route finding signage is available.
  • Some Braille signage is available.
  • Some tactile signage is available.
  • Some pictorial signage is available.
  • The type of flooring in walkways and corridors is vinyl.
  • The lighting levels are medium.

Consultation / Treatment Room

  • There are 3 consultation/treatment rooms available.
  • The room surveyed was Clinic Room 1.
  • The consultation / treatment room is 20m (21yd 2ft) from the main reception.
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are light.
  • The door opening is 140cm (4ft 7in) wide.
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • There are some chairs with armrests available.
  • The room does not have background music playing.
  • Lighting levels are medium.

Consultation / Treatment Room (Lymphodema Treatment Room)

  • There are 1 consultation/treatment rooms available.
  • The consultation / treatment room is 50m (54yd 2ft) from the main reception.
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are light.
  • The door opening is 140cm (4ft 7in) wide.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is not a chair.
  • The room does not have background music playing.
  • Lighting levels are bright.
  • Comments View
    • There is an additional small waiting area for family/friends.

Rooms

  • The Hospice has 16 beds for patients
  • There are two four bed ward units and eight private rooms. All have ensuite facilities with level access showers and there is a bathroom with specialist assist bath.
  • Whatever is needed can be supplied from hoists, personal induction loops, adjustable chairs, adjustable lighting and comfortable surroundings for visiting relatives whose needs will also be met.

Activity Room

  • There is a large, airy, room which is used for activities and group meetings. There are chairs with and without arms, plenty of room for a wheelchair to manoeuvre and adjustable lighting.
  • The table is 72cm from the floor which is carpeted.

Lounge

  • There is a lounge with television, books and other recreation facilities. The room opens out onto the garden area.
  • There are a range of chairs, there is clear space for manouevre and the floor is carpeted.

Gardens and Grounds

  • There are gardens with wide accessible pathways, seating, gazebo and quiet places.

Multi Faith Chapel and Ablutions Facility

  • A chapel is available for patients and visitors at any time. Services are held as required by appropriate faith leaders.
  • There are ablution facilities, designed to be accessible to all, available next to the chapel.

Outside Access (Day Unit)

  • This information is for the entrance located to the right of the hospice entrance and leading directly to the Day Unit.
  • There is level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 140cm (4ft 7in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is / are double.
    • The width of the door opening is 140cm (4ft 7in).
  • Comments View
    • The bell is between the two doors. Each service (type of care) has a clearly marked bell. Patients are met at the door and taken to the appropriate place.

Waiting Room / Area (Day Unit)

  • There is a waiting room / area.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is carpet.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a television.
  • Vending machines are not available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.

Shop, Cafeteria and Children's Play Area

  • Adjacent to the main reception is a shop selling a range of essentials, gifts and books. Opposite the shop is cafeteria for visitors and patients with a children's play area opening off it. The tables are 70cm from the floor and the nearest table is 10m from the Reception Desk. Hot and cold snacks and drinks are available.

Toilet with Adaptations

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is located off the main corridor.
    • This accessible toilet is approximately 30m (32yd 2ft) from the hospice entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The door is easy to open.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The dimensions of the accessible toilet are 210cm x 230cm (6ft 11in x 7ft 7in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • The lateral transfer space is 80cm (2ft 7in).
    • There are dropdown rails on both sides of the toilet.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are not available for the toilet.
    • There is a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 82cm (2ft 8in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
  • Comments View
    • All toilet facilities in the building, for residents and visitors, are accessible unisex units. Some of the bathroom units have height adjustable sinks.
    • There are no baby change facilities in any of the cubicles.

Standard Toilet(s)

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