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Adult Intensive Care Unit

Queen’s Medical Centre, Nottingham University Hospitals NHS Trust, Derby Road, Nottingham, NG7 2UH

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Access Guide

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Introduction

  • Comments View
    • Adult Intensive Care Unit is located on C floor of West Block.

Getting To The Hospital

  • By Road View
    • The Queen’s Medical Centre is located on the Southwest side of the city.
      From the M1 leave at Junction 25 and take the A52 (Brian Clough Way) towards the city centre.
      At the roundabout go straight across and the entrance to the hospital will be on the right.
    • There are several open-air car parks situated around the site, some of which are specifically for staff or Blue Badge holders only.
  • By Bus View
    • There are various bus services that are run by Nottingham City Transport that stop at the site.
      There is a Medilink service that runs from the Queen’s Drive Park and Ride.
    • There is an onsite bus stop.
    • There are bus stops located off Derby Road and West Road.
    • The bus stops are sheltered, with the majority of them have fixed seating.
      There is space for a wheelchair user in the bus shelters.
    • The route from the bus stops to the hospital buildings are via tarmac paths, some of which are uneven.
      There are road crossings with have dropped kerbs, most of which have tactile paving.
      The routes are long with steep slopes.
  • By Train View
    • Nottingham Station is approximately 2 miles from the site.
      Services which stop at the station include; Cross Country, East Midlands and Northern Rail.
  • By Tram View
    • There is a tram stop on site (Queens Medical Centre).
      Trams run every 7 minutes during peak times.
      There is a bridge connecting the tram stop to B Floor of Queens Medical Centre.
      The bridge has a slight gradient.
  • Useful Links View

Getting Help and Assistance

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on B Floor of the Central Block, in the corridor near X-Ray Outpatients.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 183 0204.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found throughout the hospital and located at the entrances to the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request, voice recognition CD on request and audio on request.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • The assistance dog toilet or toileting area is located off East Road near the EENT building.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, tri wheel walkers, walking frames, walking sticks, mobile hoists, hoist slings, adjustable beds and crutches.
  • To obtain mobility aids please contact a nurse/doctor.
  • There is a Safe Place at this hospital which is located in the PALS Office.
  • There is a Changing Places facility at this hospital which is located on B Floor of the Central Block, in the corridor near West Block.

Parking (Main Entrance Car Park)

Outside Access (Main Entrance)

Other Floors (West Block)

  • Steps View
    • The floors which are accessible by stairs are A-B-C-D-E-F.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift (West Block)

Outside Access (Intensive Care Entrance)

  • This information is for the entrance located on C floor of West Block.
  • There is level access into the venue.
  • Level access is via lift.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 150cm (4ft 11in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is / are heavy.
    • The width of the door opening is 150cm (4ft 11in).

Reception

  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The desk/counter is staffed.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • There is not a bell to attract attention.
  • There is not sufficient space to write or sign documents on the desk/counter.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • Wayfinding signage is not available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • The lighting levels are bright.

Waiting Room / Area (Critical Care Visitors Waiting Area)

  • There is a waiting room / area.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 75cm (2ft 6in).
  • The type of flooring is vinyl/laminate.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.

Ward

  • There is level access in the ward.
  • The ward is unisex.
  • There is/are 1 bay(s) available.
  • There is/are 1 side room(s) available.
  • The area/room/bay surveyed was Bed 12.
  • There is not a/are not door(s) to the area/room/bay.
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre around the bed(s)/between beds.
  • The bed(s) is/are adjustable.
  • A hoist is available.
  • The hoist is manual.
  • A sling is available.
  • The sling is attached by hook and loop.
  • There is not an accessible toilet for visitors to use on the ward.
  • There is not an accessible toilet for visitors to use outside the ward.
  • There is not a standard toilet for visitors to use on the ward.
  • There is a standard toilet for visitors to use outside the ward.
  • The distance to the standard toilet for visitors to use is 30m (32yd 2ft).
  • There is not a bathroom on the ward.
  • There is a bathroom outside the ward.
  • The distance to the bathroom is 32m (34yd 2ft).
  • Lighting levels are bright.
  • A flashing alarm is available.
  • A vibrating alarm is not available.
  • Opening Times View
    • Monday 14:00 - 22:00.
    • Tuesday 14:00 - 22:00.
    • Wednesday 14:00 - 22:00.
    • Thursday 14:00 - 22:00.
    • Friday 14:00 - 22:00.
    • Saturday 14:00 - 22:00.
    • Sunday 14:00 - 22:00.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Disability awareness training is available for staff.
  • The most commonly used documents can be produced in different formats on request.
  • Different formats may include Braille, large print, different languages, voice recognition CD and audio.
  • Staff will be happy to arrange for a British Sign Language communicator to be available. Please contact the clinic / service within a reasonable amount of time prior to your appointment to request this.
  • Thebigword Interpreting Service provides interpreters for people receiving care from Nottingham University Hospitals.
  • An interpreter can be booked either via hospital staff or by calling the agency direct on 0870 748 8000.
  • Punjabi, Hindi and Urdu are the core languages covered. Also covered are
  • Bengali, Polish, Kurdish, Chinese, Farsi, Arabic, Turkish and Gujarati along with Mirpuri and Sylheti dialects.
  • In core languages the Agency guarantees an interpreter within two hours.
  • Other languages are also offered - please contact the Agency for advice.
  • The Patient Advice and Liaison Service (PALS) can provide advice and support for accessing these services. They can be contacted on 0800 183 0204 or by visiting the office in the B floor central route behind the main reception area.
  • Registered assistance dogs are generally welcomed in all areas although departments with high risk from infection, such as intensive care units, should be contacted in advance.
  • Switchboard staff are Type Talk aware.
  • Help with luggage is available for inpatients.
  • The mobility aids available in the hospital include mobile hoists, wheelchairs, motorised wheelchairs, tri wheel walkers, shower chairs, bath hoists, commodes, walking sticks, walking frames, hoist slings, adjustable beds and crutches.
  • There is no charge for mobility aids.
  • To obtain mobility aids please contact a nurse/doctor.
  • There is not a mobility scooter charging point at the hospital.
  • Portable hearing loop systems are not available at the hospital.
  • Children are generally welcomed in most departments but should be accompanied by an adult.