You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The Queen’s Medical Centre is located on the Southwest side of the city.
    From the M1 leave at Junction 25 and take the A52 (Brian Clough Way) towards the city centre.
    At the roundabout go straight across and the entrance to the hospital will be on the right.
  • There are several open-air car parks situated around the site, some of which are specifically for staff or Blue Badge holders only.
• By Bus View
  • There are various bus services that are run by Nottingham City Transport that stop at the site.
    There is a Medilink service that runs from the Queen’s Drive Park and Ride.
  • There is an onsite bus stop.
  • There are bus stops located off Derby Road and West Road.
  • The bus stops are sheltered, with the majority of them have fixed seating.
    There is space for a wheelchair user in the bus shelters.
  • The route from the bus stops to the hospital buildings are via tarmac paths, some of which are uneven.
    There are road crossings with have dropped kerbs, most of which have tactile paving.
    The routes are long with steep slopes.
• By Train View
  • Nottingham Station is approximately 2 miles from the site.
    Services which stop at the station include; Cross Country, East Midlands and Northern Rail.
• By Tram View
  • There is a tram stop on site (Queens Medical Centre).
    Trams run every 7 minutes during peak times.
    There is a bridge connecting the tram stop to B Floor of Queens Medical Centre.
    The bridge has a slight gradient.
• Useful Links View
  • For information on travelling by car and parking at Queens Medical Centre please follow the link.
  • To view the web page described above click here (opens in new tab).
  • For information on buses in Nottingham (Nottingham City Transport) please follow the link.
  • To view the web page described above click here (opens in new tab).
  • For detailed information on Nottingham Station (National Rail) please follow the link.
  • To view the web page described above click here (opens in new tab).
  • For information on trams in Nottingham (Nottingham Express Transit) please follow the link.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on B Floor of the Central Block, in the corridor near X-Ray Outpatients.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 183 0204.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found throughout the hospital and located at the entrances to the hospital.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request, voice recognition CD on request and audio on request.
• There is an assistance dog toilet or toileting area on the hospital site.
• The assistance dog toilet or toileting area is located off East Road near the EENT building.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs, tri wheel walkers, walking frames, walking sticks, mobile hoists, hoist slings, adjustable beds and crutches.
• To obtain mobility aids please contact a nurse/doctor.
• There is a Safe Place at this hospital which is located in the PALS Office.
• There is a Changing Places facility at this hospital which is located on B Floor of the Central Block, in the corridor near West Block.

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• Useful Links View
  • PALS link (new tab) - click here.
• Comments View
  • For PALS there is also an SMS contact for Deaf/Deafened/Hard of Hearing 07812 270 003.

You are on Hospital Parking (EENT). Skip to the next section.

Hospital Parking (EENT)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the EENT building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 6 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 340cm x 480cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 30 minutes only.
  • Payment machines are located close to the Blue Badge parking bays.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 17m (18yd 1ft) from the EENT entrance.

You are on Getting To (Ward B50 - Pre-Operative Assessment Unit). Skip to the next section.

Getting To (Ward B50 - Pre-Operative Assessment Unit)

• Ward B50 - Pre-Operative Assessment Unit is/are located on B Floor, South Block.
• Access to Ward B50 - Pre-Operative Assessment Unit is via the South entrance.
• Entre via the South entrance and turn left and then right to the lifts. Take the lift to B Floor and on exiting turn left and left again. Continue along the corridor and take the first left, follow the corridor and the ward entrance is to the right.
• There is step free access to Ward B50 - Pre-Operative Assessment Unit.
• Ward B50 - Pre-Operative Assessment Unit is approximately 168m from the lift.
• There is a/are manual, double door(s) which may be difficult to open between the South entrance and the department/service.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (South Block Entrance). Skip to the next section.

Outside Access (South Block Entrance)

• This information is for the entrance located next to the EENTC car park.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 128cm (4ft 2in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 150cm (4ft 11in).

You are on Level Change (South Block Entrance). Skip to the next section.

Level Change (South Block Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is permanent.

You are on Other Floors (South Block). Skip to the next section.

Other Floors (South Block)

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• Steps View
  • The floors which are accessible by stairs are U-A-B-C-D-E.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.

You are on Lift (South Block). Skip to the next section.

Lift (South Block)

• There is a lift for public use.
• The lift is located just beyond the south block entrance.
• The lift is 12m (13yd 4in) from the south block entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are U-A-B-C-D-E.
• The clear door width is 106cm (3ft 6in).
• The dimensions of the lift are 158cm x 205cm (5ft 2in x 6ft 9in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Department / Service (Ward B50 - Pre-Operative Assessment Unit). Skip to the next section.

Department / Service (Ward B50 - Pre-Operative Assessment Unit)

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• Department / Service Access View
  • Ward B50 - Pre-Operative Assessment Unit is located on B Floor, South Block.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 150cm .
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 115cm (3ft 9in).
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; standard toilet facilities, ambulant toilet facilities for everyone, a main reception, consultation rooms, accessible toilet facilities for everyone and a waiting room/area.
  • There are 5 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is available from another department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located beyond the ward entrance.
  • The reception point is approximately 8m (8yd 2ft) from the ward entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+) .
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Room / Area (Consultation Bays). Skip to the next section.

Room / Area (Consultation Bays)

• There is / are 4 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Consultation Bay 1.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 85cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Consulting Room). Skip to the next section.

Consultation / Treatment Room (Consulting Room)

• There is / are 5 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Consulting Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 83cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Room / Area (Bay 1). Skip to the next section.

Room / Area (Bay 1)

• There is / are 3 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Bay 1.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 84cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• A hoist can be brought in from another department.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are moderate to good.

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• Comments View
  • The bays are mainly used by pre-theatre admission.
  • There is also a side room with a bed available.

You are on Washroom. Skip to the next section.

Washroom

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • There is/are 1 washroom(s) of this type in the unit.
  • The washroom surveyed is located off the main corridor.
  • There is step free access to the washroom surveyed once inside the unit.
  • This washroom is shared.
  • There is written or text signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a sliding bolt.
  • The door is easy to open.
  • The width of the door opening is 83cm (2ft 9in).
  • The dimensions of the washroom are 376cm x 180cm (12ft 4in x 5ft 11in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is not a coat hook in the washroom.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 80cm.
  • As you face the wash basin the wall-mounted grab rails are on the left.
  • The tap type is lever. It is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 108cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 117cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a wall which can act as a back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 112cm.
  • There is a flush on the transfer side.
  • There are dropdown rails on both sides of the toilet.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The height of the toilet roll holder is 85cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower does have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head is height adjustable.
  • The shower control type is twist/turn.
  • There is no seat for the shower.
  • There are wall-mounted grab rails available for the shower.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The colour contrast between the dropdown rail(s) and wall is fair.
  • The toilet seat colour contrast is poor.
  • The colour contrast between the shower wall-mounted grab rails and wall is fair.
  • The colour contrast between the washroom floor and walls is good.
  • Lighting levels are moderate to good.

You are on Accessible Toilet(s) (Female). Skip to the next section.

Accessible Toilet(s) (Female)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located off the main corridor.
  • This accessible toilet is approximately 14m from the ward entrance.
  • There is step-free access into the accessible toilet.
  • This is a female toilet.
  • A key is not required for the accessible toilet.
  • There is written text and pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens inwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 71cm.
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 386cm x 147cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 134cm from floor level.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on both sides.
  • The lateral transfer space on the left is 60cm.
  • The lateral transfer space on the right is 81cm.
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There are dropdown rails on both sides of the toilet.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 82cm (2ft 8in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 81cm (2ft 8in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 94cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 125cm (4ft 1in).
  • The contrast between the towel dispenser and the wall is good.
  • There is not a hand dryer.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located off the main corridor.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 35m from the ward entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • The colour contrast between the walls and floor is good.
  • Only ambulant toilet seats have a good colour contrast.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
  • The colour contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is poor.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • There is a/are dropdown rail(s) on the right as you face the ambulant toilet(s).
  • The colour contrast of the dropdown rail(s) in the ambulant cubicle(s) is poor.
  • The information above relates to the male toilet. There is a different configuration of rails in the female toilet.
  • The height of the wash basin(s) is 82cm.
  • The wash basin(s) tap type is lever.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the basins.
  • Lighting levels are moderate to good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Main Entrance link (new tab) - click here.
• Car Parking link (new tab) - click here.
• EENT Centre link (new tab) - click here.
• South Block link (new tab) - click here.